ScanJet G4050

I just finished on both sides of the scanner glass and reassembled the scanner without an incident.

When I rebooted and tried a scan, everything seemed to work except the preview of the analysis is totally black.  Light of the scanner, the carriage moves to the bottom of the track and go back but there is no sweeping on the black screen only where it should normally be an overview of what had been just scanned.

I have

have restarted the computer, the scanner software reinstalled HP Support downloads. and then returning to the original disc that came with the scanner. Always black.  Several reboots have done nothing more.  The software works except that the scanner is does not record an image.

Anyone have any ideas as to what the problem is short-term to buy a new scanner?

Hi Triplecee,

I see by your post that the scans come out black.
I can help you with this problem.

Make sure that the scanner is connected directly to a wall outlet. (do not use a hub or a surge protector)

This ensures that the scanner is under full tension and can help in this situation.

I have provided a document through the steps to see if she will help solve this problem.

Scans are empty, totally black, have a tint of color on the entire scanned Image, or view one or more vertical stripes.

If the problem persists, I recommend you call HP Technical Support for further assistance to see what other options are available to you. Contact HP worldwide.

Good day!
Thank you.

Tags: HP Printers

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