Scanner not working not, fax all or nothing

I bought the HP Color laser Jet Pro MFP M177fw ago, for about 2 weeks then we are difficult to receive faxes.  It sounds and then send a message saying no fax not detected, this is problem no. 1.  And problem # 2 is that I can't get the scanner to work... it worked very well 3 days agao now I get a message indicating the failure of the connection.  Printer works perfectly fine, so I know that my connection is good... just can not get the scanner to scan!  Not finding this user friendly machine at all!

All solutions?

Thank you!

You can try this link to solve the problem of fax: http://support.hp.com/us-en/document/c03922065

Problem #2 depends on the operating system you are using. For the most part, for the analysis of the issues, you must download and install first the software for your printer.  If you have not already done, just go to this page http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4159&lc=en&cc=us&dlc=en&sw_lang=&product=5445914#N179

Tags: HP Printers

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