Screen is blank, no response...

Ok... I had this problem happen a few months and now it's happening again.  I have a Dell XPS 8100 studio.  The screen turns off and goes into 'power saving mode '.  Tower lights up, the screen will not return.  By pushing the button on the monitor delivers a message that there is no signal from the computer.  I contacted Dell and they say that the hardware is fine and it's a software problem.  Of course, I don't have a software warranty when I bought the computer so they want me to pay $250 for a guarantee to be able to go, re - install windows and do other things because of a "corrupted" Windows installation.  I just installed windows 7 service pack 1 successfully, as well as a few other updates until now I could not install.  Any suggestions?

Hello

No signal means there is no communication between the monitor and the computer.  The issue could be the cable that connects the two. You can try a different monitor or connect this monitor to another computer and check what is happening.

Given that the computer passes mode this could suggest and issue with the power supply internal power saving. See the troubleshooting steps in the link given below.

http://social.answers.Microsoft.com/forums/en-us/w7hardware/thread/2242bc0f-6c7e-4df7-AF34-2df7741d0abb

Also, try changing the refresh rate of the computer and check if that helps. To change the refresh rate follow the link below.

http://Windows.Microsoft.com/en-us/Windows-Vista/correct-monitor-flicker-refresh-rate

Hope that information was useful

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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