screen printing problems

Windows 8.1 operating and has been great until recently. The printer is photosmart 5520. Problem is that all of a sudden when I click on the button "print" on the screen instead of print, I get a save button? Thanks for any help!

Hi @ncjohn ,

I see that you have problems when you try to print, it just save button available. I will definitely do my best to help you.

Verify that the default printer is selected for the Photosmart 5520.

Go to the screen (menu tiles) startup type in "Devices and printers", you should have a check mark on the printer icon.

What application you are printing from? (Word, Internet Explorer, Chrome)

This occurs when you try to print from any application?

I saw this happen using Chrome.

Open a Web page, go to, click on print, under Destination, the button change and select your printer. This should fix the problem if you have just the problem using Chrome.

Download and run the printing and scanning doctor if the problem persists. It will diagnose the problem and could solve it automatically. Find and fix common printer problems using the tools of diagnosis HP for Windows?

What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

Your welcome to include a screenshot of the print window.

Please provide detailed results if you're still having problems.

Have a great weekend!
Thank you.

Tags: HP Printers

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