scrolling problem and its

recently when I open windows media player, scrolling back and immediately scrolls to the top and I loose sound. scrolling affects most of the programs I opened. I tried mccaffre (whtever? antivirus) and when the scan is complete, it does not pick up there? any thoughts?

Hello

This occurs only with Windows media player?

Looks like some third-party software or service that runs in the background is causing this problem. We perform the clean boot to have control over it.

To perform a clean boot on a computer that is running Windows Vista, follow these steps.

1. click on start, type msconfig in the search box and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

2. in the general tab, click Selective startup.

3. under Selective startup, clear the check box load startup items.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7. after starting the computer, reinstall and run the program and see if the problem is resolved.

Check if you have the same problem... If your issue is resolved, follow the how to determine what is causing the problem section in KB article to narrow down the exact source.

http://support.Microsoft.com/kb/331796

To restore your computer to a Normal startup mode, follow these steps.

1. click on start in the box start the search.

2. type msconfig and press ENTER.

If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

3. click on the general tab.

4. click on Normal Startup - load all device drivers and services and then click OK.

5. When you are prompted, click on restart to restart the computer.

Let us know if this helps

Concerning
Anthony.

Tags: Windows

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