Sculpt the ergonomic needs replacing receiving office.

My ergonomic desk sculpt no longer works, it seems that the problem was the usb receiver is twisted inside my laptop bag and now the keyboard and mouse are not recognized by the computer.  I already tried all the troubleshooting tips and these don't always work.

May I ask if it is possible to get a new usb receiver that connects with my mouse and keyboard? in the affirmative, please send me the link where I can buy this.  Microsoft support site isn't the most friendly customer, it is almost impossible to send a request and it takes you in circles with no clear answer and no option to write to someone in the support team! Help!

Mouse: PIN: X 874918-004 PID: 523-06234-3306781-01419

Keyboard: PID: 06250-4862254474-01421

Thank you

Luz

[Moved from the community centre of Participation]

Hello

See if you have any success with

How to replace service packs Microsoft software or hardware, and order

https://support.Microsoft.com/en-us/KB/326246

Also... You will have the chance that the mouse receiver will not process the mouse and keyboard, but the mouse and receiver are relatively affordable. Purchase of a used unit also carries some risk.

Sculpt the mouse

https://www.Google.com/search?NUM=20&RLS=com.Microsoft%3Aen-us%3AIE-ContextMenu&rlz=1I7GGHP_enUS591&BIW=1025&BiH=466&TBM=shop&q=sculpt+wireless+mouse&OQ=sculpt+wireless+mouse&GS

Keyboard

https://www.Google.com/search?NUM=20&RLS=com.Microsoft%3Aen-us%3AIE-ContextMenu&rlz=1I7GGHP_enUS591&BIW=1025&BiH=466&output=search&TBM=shop&q=sculpt+wireless+keyboard&OQ=sculpt+wireless+keyboard&GS

Don

Tags: Windows

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