Search RoboHelp HTML 8 problem

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• Import of Word 2002 RoboHelp HTML 5 problem

  I'm obviously a beginner and it's very basic, but it drives me crazy. Import of Word documents is no longer works. I use Robohelp HTML 5 - project of Webhelp, Windows XP, Office XP (Word 2002). Last month, import a document Word has worked (well after that I cleaned up everything in Word first). NOW when I try to import a Word doc (with headers preserved, auto creation of styles OR nothing checked) I get a dialog box warning stating "Microsoft Word seems to be unresponsive. You want to continue waiting for an answer? "Of course he never does this loop. Word opens with an empty Document1 and "Converting * .doc" present in the taskbar. It is not locked, but it does not end import either.
  
  I have now reinstalled MS Office twice and Robohelp 4 times (I forgot to disable the antivirus protection once, I did not edit the file RegEdit first and even tried with disabled once ADSL modem). Unfortunately, I did a few things because it did not work properly. I've updated the RAM in my computer and I got DSL high speed internet (Yes!) ... which shouldn't have been a problem. I'm not so sure about the addition of a working group and tent unsuccessfully to set up a network for your laptop's internal wireless. And then... drum roll... it is the thing of Pando. No programs installed, but the music and movies downloaded. I did uninstall Pando because I believe it was working properly eventually, but not positive.
  
  Sorry to write a book. I've read countless messages but not finding what I need. Hope someone can help because I am alone in my very small business using Robohelp or trying and I don't have anyone to ask. Adobe will support not 2 versions back and what I read on Robohelp 7, I'm afraid to upgrade. I appreciate any help!
  
  Thank you
  Debbie

  No, it is important that HR is installed last.

  Where is the Normal of Word template installed?

  It is important that Word is run once after installation before trying to work with HR.

  Should not alter a scope but change the security settings for Word for average rather than the default value of the height.

  Corresponds to the Word installation standard installation on your PC, nothing unusual?

  Tell us more about Pando, and why you think that this might be relevant.

  Which firewall do you use?

• RoboHelp HTML Version 11 and RoboHelp HTML to 2015 - why SEARCH has stopped working

  Have a Robo HTML V11 existing project that has generated hundreds of times successfully. Updated for Robo 2015, copied all project files in a new folder.

  1. Convert the copied project of Robo2015
  2. Generated WebHelp and copied to the server
  3. Continually receive error message when you try to use the SEARCH.
     Receive the following error messages:
     
     Then
     
  4. Cannot clear the error or reset the SEARCH.

  Reinstalled Robo HTML V11

  The original project folder has been opened in RoboHelp HTML V11 and now this project, when generated, no more a work of RESEARCH.

  Tried to delete the whxdata folder in the hope that will regenerate recreate properly, obviously did not work.

  Can someone shed light on this situation and provide a solution. I have updated the online help for the application, but may not post an online help system that doesn't have a SEARCH function works

  I just remembered this thread.

  https://forums.Adobe.com/message/8034185?TSTART=0#8034185

  Worth a try?

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML 9 Max pane search controls results

  RoboHelp HTML 9 with WebHelp output...

  I have a two part question. By default, when our users to do a search in compiling dhelp, they see 10 search results per page. Is there a place in my RoboHelp interface where I can change this for the greatest number? I found a line of code in a file *.js where it seems that I could change it manually, but would prefer not to have to do this route in the case which causes involuntary hiccups elsewhere.

  var nMaxResult = 10;

  Second part of my question is related to the statement in notes/new features release for RoboHelp 9 State users can control the search results notes max per page on-the-fly as they use the PDF search panel. This feature applies only to the WebHelp and WebHelp Pro and my output is WebHelp. I can see a line of code for this feature in the whfform.htm file but nothing shows like that in the search within compiled help pane. Is this a bug or is at - it a control somewhere in the settings of the RoboHelp project that allows me to activate this option for users? The last 2 lines below seems to control this area. The referenced items in the search pane in the first 4 lines appear ok in my search bar.

  gsTitle = "Type in the words to search for:";
  gsTitle = "Type in the words to search for:";
  gsHiliteSearchTitle = "culminating point search results."
  gsHiliteSearchTitle = "culminating point search results."
  gsMaxSearchTitle = "Search results per page";
  gsMaxSearchTitle = "Search results per page";

  Thanks for any idea that you can provide,

  KF

  I don't see anywhere in the configuration dialog box to control the number of search results, it seems that you have to edit this file.

  When the user goes to the 'search' tab, they should see this:

  

  See if you get this with a new project or one of the samples. Click Open in the start page of RoboHelp and then click examples in the Ribbon on the left.

  See www.grainge.org for creating tips and RoboHelp

  @petergrainge

• Problems importing files in Robohelp HTML PDF

  Hi, I am trying to import several files in PDF format I will then link to in my help file.  I get an error message that Robohelp is unable to import due to file being one "type of file not supported or the file is corrupt."  I don't see how they can be corrupted when I created them a few minutes before they open fine.  Any help would be appreciated!  Thanks in advance.

  Jeff

  Hi Jeff

  Well, now we're cooking!

  What you need to do now is add these PDFs to your list of hatracks.

  The pod of RoboHelp HTML project, you should see a folder luggage nickname if you are in Classic view. If you are in the new global vision that you won't see it.

  If you see the nickname baggage files folder, right-click. If you don't see the folder luggage nickname, right click on the nickname project files folder.

  Click new > file of baggage.

  This should be a dialog box allowing you to choose the documents. (you can add more than one at a time)

  After obtaining their added as baggage, you are able to link to them.

  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• RoboHelp HTML Version 7 - when does end for Version 7?

  I will repeat the question in the case: RoboHelp HTML Version 7 - when does end for Version 7?

  Thanks, Chuck

  You say 'I'll repeat the question in the present case' as if you've been ignored. Where did you go after because I didn't know asked recently.

  I understand the policy of Adobe support for the current and previous version. That would mean support ended with the introduction of RoboHelp 9 which was around June 2011.

  For the most part, you should get all the support you need here, but it will be limited to supporters of the forum are all passed to later versions. Therefore, until we can remember.

  Whether or not stick you with your current version will depend on your outings. If it's CHMS you should be fine and Print will be OK as long as stick you with a version of Word taken in charge by Rh7. If you need to generate WebHelp, expect all sorts of problems for which there is no solution.

  See www.grainge.org for creating tips and RoboHelp

  

  @petergrainge

• RoboHelp HTML version 9 edition failed to connect to RoboHelp Server 9

  As an administrator for our RoboHelp Server (version 9), I created "Author" rights of access for a person.  This person is a technical writer who works remotely.  He tried to publish his Office RoboHelp HTML (version 9) to our RoboHelp Server software, but has encountered an error in publication. What is causing this error and what would be a solution to this problem?

  A screenshot and the text of the error is listed below:

  WebHelp Pro

  The publication has been cancelled.

  The connection has failed.  Please check the connection and post it again.

  Native error. Not allowed.

  BTW, in the setting of the screenshots, it is best to use the camera icon, you see in the toolbar when you write your answer.

  My guess is that some kind of configuration of the authorization was missed.

  It is also difficult to know where to start because the author is "remote." What is VPN? Or remote desktop or what?

  I'll start with the obvious.

  It could simply be that when the author generates the SSL Pro of WebHelp, the Edit Destination dialog box may be incomplete. I myself did fill the news shows this screenshot, I forgot to choose a box help or put in a wrong password. So, definitely check this first.

  

  Then, you or your administrator must check the user account, group and the area of the author is correctly configured.

  This screenshot shows that a group was created (in this case, called authors) and individual users have been assigned.

  

  Finally, the Group of the authors must be assigned to a region and publication rights .

  

  You can also watch this thread dealing with similar issues and solution.

  http://forums.Adobe.com/message/4162467#4162467

  After that, it might have something to do with the remote author permissions to access the destination of publication (the machine that RoboHelp Server) from a remote location and has nothing to do with the side of RoboHelp permissions!

  That's the best I can do where I sit. Let us know if solve you the problem.

  John Daigle

  Adobe Certified RoboHelp and Captivate instructor

  Evergreen, Colorado

  www.showmethedemo.com

• RoboHelp HTML X 5: merged help showing no no ToC

  Hi all:

  Hoping someone can help me here.

  I've been creating merged help for a while now without problems. But you have this problem today after compiling a particular project after a 15-month hiatus. When I compiled the project parent/master, the table of contents shown projects of the child and the InfoBar displays the following message is displayed:

  "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options... »

  I ignored the message and clicked on the child projects to verify if they appear correctly. Each project of the child opened the new instance of Internet Explorer - this has not happened before. The last time that I respected this parent, everything worked well project work and child projects that are open in the same instance of the browser.

  Secondly, when I right click on the message bar and has chosen to allow the blocked information content, the ToC has disappeared.

  Just in case where it is relevant, my predecessor employer all our PC last month and all software should be reinstalled.

  Would it be because of the new version of IE? (My old machine could have an older version.) Or the fact that I did not install the updates in Robohelp X 5? (I get the message that the Macromedia server is down). I have not activated the product, but either.

  
  Would appreciate any advice/indices.

  Thanks in advance

  Sophie

  Hello

  Usually, you can prevent this message from appearing by activating Mark of The Web (MOTW) in the generation of WebHelp options. The unfortunate part, which is that you said X 5 and X 5 do not offer this option. So the next best thing you can do is to configure IE so it does not present the yellow information bar. To do this, open the Internet Options in IE. Click the Advanced tab and scroll down to the Security section. Place a check in the option 'allow active content to run in files on my computer ".

  

  Note that this affects only your own computer. If you expect your users to copy the WebHelp files on their local disks of C, you'll have to teach them to perform the same steps. But if you send your content to a Web server, you should not experience this problem.

  See you soon... Rick

  Useful and practical links Wish to RoboHelp form/Bug report form Begin to learn RoboHelp HTML 7 or 8 days - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone blog RoboHelp EBooks

• Cannot generate the main provision in RoboHelp HTML X 5

  Several years ago, I had created a project using RoboInfo Publisher 5.  It's a fairly broad knowledge base with several folders, themes and a decent index.  When I switched computers recently I have tried to reinstall RoboInfo 5, to see that I could not activate it.  When I called Adobe support, it gave me an installer for RoboHelp X 5 as RoboInfo was is no longer supported.

  Now, when you try to update my existing project to RoboHelp HTML X 5, I find the menu selection to generate primary layout page is grayed out.  I can create a new project and publish it without problem, but I can't get my existing to publish.  After some research, I deleted the CPD file and reopen the project.  The first time I open it, after that the index is re-created, I can select in the menu generate main layout, but nothing comes.  If I close and reopen the app, the menu selection is grayed out again.

  Any thoughts?

  Hello

  If you right click on the pseudo-dossier of single Source Layouts, you should see an option to create a new page layout.

  Click on the image below to see full size.

  

  See you soon... Rick

  Start learning HTML RoboHelp 7 days - $24.95! Click here for Adobe Certified Captivate and RoboHelp HTML training Click here for the SorcerStone Blog Click here for RoboHelp and Captivate eBooks

• Tools menu of RoboHelp HTML idle for projects in RoboSource Control

  I just upgraded our projects to support of X 3 X 5 and installed (and started using for the first time) RoboSource Control. The problem is that when I opened an aid project which is part of the RSC in RoboHelp HTML, the 'Tools' menu is inactive - really, it is not available. If I hold the cursor over 'Tools', it just flickers and does even not the menu drop down. I tried to open a backup copy (it is thus under the RSC) of one project and the 'Tools' menu works fine. Examples of project work very well also. This problem occurs on our server dedicated to CSR and my client machine.
  
  It seems that it is a problem RSC. Note that I have installed all updates (5.02) on the server and my client machine.
  
  Thoughts?

  Aid projects MUST be added to a database of RoboSource Control in RoboHelp html. Do NOT add the project assistance to a basis of RoboSource Control with the ADD FILES... option in the Explorer RoboSource Control.

  We have 12 aid projects. Each project has its own database of RoboSource Control. Each project aid has added to its database using the Add FOLDERS... option in the Explorer RoboSource Control. Earlier today, I discovered that some of the topics in a particular database were corrupt so I rebuilt the database by using the add to THE VERSION CONTROL... option in RoboHelp HTML. He has successfully created and when I opened the project help in RoboHelp HTML, worked all of a sudden the menu 'tools '. I have rebuilt since a different database using RoboHelp HTML and I'm 2 for 2. I will update this post if I encounter other problems.

• RoboHelp HTML Application closed

  I was working on another system while my RoboHelp project has increased. I might have too much upward at the same time. I received a message that the RoboHelp HTML Application has encountered a problem and needs to close. I don't have the ability to close properly. I chose to send an error report, but I don't know what will happen. I tried to click the Debug button and nothing happens. When I try to load my project, it gives me this error message and it will not appear. Does anyone know what I can do to locate the problem and get my project to work again?
  
  Jencie

  IT WORKED! Is there anything else I should do to restore whatever it is?

  Thanks a lot for your help!

• RoboHelp HTML crashes after emptying a project

  Hello
  
  I use Framemaker to do most of my creation and then import the files into RoboHelp HTML to generate HTML Help. As the first step of importing the files, I have to delete all the topics, table of contents entries and entries IX of the RoboHelp project. If I do this, I find myself with duplicates everywhere in the project.
  
  After the project I have empty and try to save it, HR goes belly up and I have to click through two sets of dialog boxes "Adobe Robohelp 7 has encountered a problem and needs to close." After you click 'Send error report' a dozen times, I wonder if there is anything I can do about this problem.
  
  Thank you
  John B.

  Hi all

  John, I couldn't help but notice that you said you are trying to delete ALL the content of the project. And here's where my instincts tell me the lies of the question.

  My thought is that you could take the following approach. Create a unique topic. One that will never exist in Framemaker. Only in RoboHelp. Then forget about this topic. Don't delete ever or something. Then, when you do your own out, I would take this approach.

  Clear the table of contents and Index. Does not matter the order in which you use. These first hunting just as you shoot. I say FLUSH these, because they depend on the content in the topics.
  Rinse the subjects. Hey, all, but the only subject which should remain.

  Here, my thought is that if you remove the entire system's RoboHelp goes belly up with no subject. And if you deleted the items first, RoboHelp can be gobs of updates gagging as she foolishly tries to follow all the sudden broken links to table of contents and Index items. That is why I proposed these as a first step.

  Please give it a go and let us know if it helps... Rick

• Using Images in RoboHelp HTML

  We are currently studying the possibility of consolidating/centralizing our documentation in our online help system and are looking for input from anyone who has experience with what we offer...
  
  We create several systems online help for a series of Web-based applications and we use RoboHelp HTML 7. Currently, content in our support systems is essentially text - only descriptions and step by step instructions, we have a few images like logos and icons, but the majority is text.
  
  Export us the text in Word, add screenshots and create PDFs that is printed for use in face-to-face training sessions.
  
  We are looking to makeover / the centralization of our process by including all the screen captures in the help system. However, concern has been raised regarding the addition of a lot of impact image files will be the speed and functionality of the help system.
  
  We compile our support systems and send the entire record of the WebHelp to development where it is tested and then deployed on our servers. It is accessible by our clients to our application via Internet Explorer, Firefox or Safari
  
  Our customers access to our application via internet connections high speed, so the access speed will not be a problem. And of course we save images to GIF format to get the actual size of the file smaller. But questions remain such as:
  
  Is there a limit to the number of images that you can use in a help system?
  
  Is there a limit to the number of images that you can use in a topic?
  
  -What effect will have a large number of images in the process of compilation guidance system? (I realize that it may take more time to compile, but is there a point where the system will break?)
  
  Is there a limit to the size of the set of help files?
  
  
  In addition to these issues, I wonder:
  
  -Do you use images in your systems?
  
  -Have you had problems with?
  
  -Tricks or tips you want to share on the use of images in a help system?
  

  Welcome to our community, TechDocGreg

  I use images, all the time. I've never known break my support system. And I used to have a TON of them. (I documented a lot of material - do you gobs and gobs of photographic images of various materials in different "pose").

  Of course, images likely to cause the overall size of the system helps inflate, but this should be a big problem.

  Today, I tend to use exclusively. PNG format for all my images.

  If you need to make a subject appear to be slim, you can drag the images inside drop-down hotspots DHTML (Dynamic HTML). That way they won't be visible unless the user really wants to see them.

  See you soon... Rick

• Why RCS invites me to check the. XPJ file when I open RoboHelp HTML?

  We just upgraded from X 3 to X 5 and started using RoboSource Control. We currently have a dedicated server machine and the machine 1 client (we will add 3 client machines more once I have solved all the problems with this one). I've implemented on each machine so I can open projects to help with RoboHelp HTML working folders.
  
  The problem here is that I often get the following message in a dialog box when I opened an HTML HR assistance project:
  
  "To add information from version control for this project, the files in the list below must be retrieved from version control. You want to extract these files? "(The only listed file is the.) XPJ file.)
  
  I believe that this message after that I opened this particular project to help on the other PC. For example, I opened help A project to the server. If I close it, I can re - open the project for help on this machine several times without receiving the message. However, if I then open help project A on the client machine, I get the prompt to extract the XPJ file. If I check, I can then reopen the project on this machine several times without receiving the message. Of course, if check the client machine XPJ file, I get the prompt on the server to check the next time I'm going to open it upwards from there.
  
  Thoughts?

  Download the latest version of the version control database XPJ file.

• RoboHelp HTML 10 print output contains the code for all the headings on the pages on the screen.

  Hello

  When I generate output files using RoboHelp HTML 10 printed Documentation, the pages on the screen containing code for all items on all pages. When I print the document, the code has disappeared. Anyone know how I can't view the code on the screen?

  Thank you.

  Please do not take into account. I chose to show hidden text in MS Word and when I disabled the check box, the strange code on the screen disappeared.