Series USB driver problem

I have a Dell laptop running windows 7 pro and an external piece of hardware and cable that requires a USB to serial, Spplied by making driver to be installed. The pilot is right for w7, but when it is installed there is no connection to any com port, all external equipment works correctly with the driver and the program on a machine of friends also running W7. Is there some file or program that I'm missing? I tried changing usb ports and reinstalled the driver without success. Also, I can't find any reference to com ports on my computer.
Help

HS38

(Former) Will drivers need to be installed in compatibility mode.

To run in compatibility mode do the following:

Click with the right button on the installer > properties > compatibility > choose OS

http://Windows.Microsoft.com/en-us/Windows-Vista/make-older-programs-run-in-this-version-of-Windows?SignedIn=1

Tags: Windows

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    Realtek PCIE card reader
    Chip: Realtek Semiconductor RTS5229 PCIe Card Reader
    In detail
    PnpID
    VEN_10EC & DEV_5229 & SUBSYS_1969103C & REV_01
    Name of the vendor
    Realtek Semiconduct Corp.
    Device
    Realtek PCIE card reader
    Provider of chip
    Realtek Semiconductor
    Chip
    RTS5229 PCIe Card Reader
    Realtek PCIe GBE Family Controller
    Chip: Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet adapt
    In detail
    PnpID
    VEN_10EC & DEV_8168 & SUBSYS_1969103C & REV_0C
    Name of the vendor
    Realtek
    Device
    Realtek PCIe GBE Family Controller
    Provider of chip
    Realtek Semiconductor
    Chip
    RTL8168/8111 PCIe Gigabit Ethernet adapt
    processor 3rd gen DRAM Controller - 0154
    Chip: Intel Core i7/i5/i3 DRAM Controller
    In detail
    PnpID
    VEN_8086 & DEV_0154 & SUBSYS_1969103C & REV_09
    Name of the vendor
    Intel
    Device
    processor 3rd gen DRAM Controller - 0154
    Provider of chip
    Intel
    Chip
    Core i7/i5/i3 DRAM Controller
    GPU Intel(r) HD 4000
    Chip: Intel Core i7/Xeon Graphics Controller
    In detail
    PnpID
    VEN_8086 & DEV_0166 & SUBSYS_1969103C & REV_09
    Name of the vendor
    Intel Corporation
    Device
    GPU Intel(r) HD 4000
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    Intel
    Chip
    Core i7/Xeon Graphics Controller
    Intel Centrino Wireless-N 2230
    Chip: Intel Centrino Wireless-N 2230
    In detail
    PnpID
    VEN_8086 & DEV_0887 & SUBSYS_40628086 & REV_C4
    Name of the vendor
    Intel Corporation
    Device
    Intel Centrino Wireless-N 2230
    Provider of chip
    Intel
    Chip
    Centrino Wireless-N 2230
    Intel (r) 7 series/C216 chipsets SATA AHCI Controller - 1E03
    Chip: Intel 7 series/C216 chipsets SATA AHCI Controller
    In detail
    PnpID
    VEN_8086 & DEV_1E03 & SUBSYS_1969103C & REV_04
    Name of the vendor
    Intel
    Device
    Intel (r) 7 series/C216 chipsets SATA AHCI Controller - 1E03
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    Intel
    Chip
    Series 7/C216 Chipset Family SATA AHCI Controller
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Chips: PCIe family Intel 7 series/C216 Chipset #1 Port
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    VEN_8086 & DEV_1E10 & SUBSYS_1969103C & REV_C4
    Name of the vendor
    Intel
    Device
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 1 - 1E10
    Provider of chip
    Intel
    Chip
    Series 7/C216 Chipset family PCIe Port #1
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 3 1E14
    Chip: Intel 7 series/C216 Chipset family PCIe Port #3
    In detail
    PnpID
    VEN_8086 & DEV_1E14 & SUBSYS_1969103C & REV_C4
    Name of the vendor
    Intel
    Device
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 3 1E14
    Provider of chip
    Intel
    Chip
    Series 7/C216 Chipset family PCIe Port #3
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 4 - 1E16
    Chip: Intel 7 series/C216 Chipset family PCIe Port #4
    In detail
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    VEN_8086 & DEV_1E16 & SUBSYS_1969103C & REV_C4
    Name of the vendor
    Intel
    Device
    Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 4 - 1E16
    Provider of chip
    Intel
    Chip
    Series 7/C216 Chipset family PCIe Port #4
    High Definition Audio Controller
    Chip: Intel 7 series/C216 Chipset Family High Definition Audio Controller
    In detail
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    VEN_8086 & DEV_1E20 & SUBSYS_1969103C & REV_04
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    Microsoft
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    High Definition Audio Controller
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    Series 7/C216 Chipset Family High Definition Audio Controller
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    In detail
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    VEN_8086 & DEV_1E22 & SUBSYS_1969103C & REV_04
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    Synaptics
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    SMBus Synaptics driver
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    Host of 7 series/C216 Chipset Family SMBus Controller
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    Intel
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    Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26
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    Series 7/C216 Chipset Family EHCI USB Controller #1
    Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D
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    Intel
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    Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D
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    VEN_8086 & DEV_1E31 & SUBSYS_1969103C & REV_04
    Name of the vendor

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    VEN_8086 & DEV_1E3A & SUBSYS_1969103C & REV_04
    Name of the vendor
    Intel
    Device
    Intel(r) Management Engine Interface
    Provider of chip
    Intel
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    Series 7/C216 Chipset Family Controller #1 HECI
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    VEN_8086 & DEV_1E57 & SUBSYS_1969103C & REV_04
    Name of the vendor
    Intel
    Device
    Intel (r) Express Chipset LPC Controller HM77 - 1E57
    Provider of chip
    Intel
    Chip
    HM77 LPC Chipset controller
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    Device: USB device
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    PnpID: usb\class_09
    Composite USB device
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    PnpID: usb\composite
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    PnpID: gencdrom
    PC x 64 ACPI
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    PnpID: acpiapic
    Hard drive
    Seller: Microsoft
    PnpID: gendisk
    IDE channel
    Seller: Microsoft
    PnpID: internal_ide_channel
    PS/2 standard keyboard
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    Microsoft Streaming Clock Proxy
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    PnpID: sw\ {97ebaacc-95bd-11d0-a3ea-00a0c9223196}
    Proxy from Microsoft streaming quality Manager
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    Microsoft in Streaming Tee/receiver-to-Sink Converter
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    PnpID: sw\ {cfd669f1-9bc2-11d0-8299-0000f822fe8a}
    Microsoft streaming Proxy service
    Seller: Microsoft
    PnpID: sw\ {96e080c7-143c-11d1-b40f-00a0c9223196}
    Microsoft makes confidence Audio drivers
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    PnpID: sw\ {eec12db6-ad9c-4168-8658-b03daef417fe}
    Intel(r) Audio display
    Seller: Intel (r) Corporation
    PnpID: hdaudio\func_01 & ven_8086 & dev_2806 & subsys_80860101
    Generic PnP monitor
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    PnpID: * pnp09ff
    Synaptics ClickPad SMBus
    Seller: Synaptics
    PnpID: * syn1e90
    Miniport WAN (SSTP)
    Seller: Microsoft
    PnpID: ms_sstpminiport
    WAN Miniport (IKEv2)
    Seller: Microsoft
    PnpID: ms_agilevpnminiport
    Miniport Wan WAN (L2TP)
    Seller: Microsoft
    PnpID: ms_l2tpminiport
    Miniport Wan WAN (PPTP)
    Seller: Microsoft
    PnpID: ms_pptpminiport
    Miniport WAN (PPPOE)
    Seller: Microsoft
    PnpID: ms_pppoeminiport
    Miniport Wan WAN (IPv6)
    Seller: Microsoft
    PnpID: ms_ndiswanipv6
    Miniport Wan (Network Monitor)
    Seller: Microsoft
    PnpID: ms_ndiswanbh
    Device Bluetooth (personal area network)
    Seller: Microsoft
    PnpID: bth\ms_bthpan
    Miniport Wan (IP)
    Seller: Microsoft
    PnpID: ms_ndiswanip
    Map Microsoft ISATAP
    Seller: Microsoft
    PnpID: * isatap
    RAS asynchronous card
    Seller: Microsoft
    PnpID: sw\ {eeab7790-c514-11d1-b42b-00805fc1270e}
    (Heading RFCOMM Protocol TDI) Bluetooth device
    Seller: Microsoft
    PnpID: bth\ms_rfcomm
    Microsoft Teredo Tunneling adapter
    Seller: Microsoft
    PnpID: * teredo
    Microsoft Virtual WiFi Miniport adapt
    Seller: Microsoft
    PnpID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3} \vwifimp
    Plug and Play software device enumerator
    Seller: Microsoft
    PnpID: root\swenum
    UMBus root Bus enumerator
    Seller: Microsoft
    PnpID: root\umbus
    Terminal Server mouse driver
    Seller: Microsoft
    PnpID: root\rdp_mou
    Terminal Server keyboard driver
    Seller: Microsoft
    PnpID: root\rdp_kbd
    Composite Bus enumerator
    Seller: Microsoft
    PnpID: root\compositebus
    ACPI fan
    Seller: Microsoft
    PnpID: * pnp0c0b
    Microsoft virtual drive enumerator driver
    Seller: Microsoft
    PnpID: root\vdrvroot
    Volume manager
    Seller: Microsoft
    PnpID: root\volmgr
    File as a Volume driver
    Seller: Microsoft
    PnpID: root\blbdrive
    Microsoft System Management BIOS Driver
    Seller: Microsoft
    PnpID: root\mssmbios
    System compatible ACPI Microsoft
    Seller: Microsoft
    PnpID: * pnp0c08
    Microsoft Windows for ACPI management interface
    Seller: Microsoft
    PnpID: * pnp0c14
    ACPI lid
    Seller: Microsoft
    PnpID: * pnp0c0d
    Start button / stop ACPI
    Seller: Microsoft
    PnpID: * pnp0c0c
    ACPI thermal zone
    Seller: Microsoft
    PnpID: acpi\thermalzone
    Button Fixed ACPI function
    Seller: Microsoft
    PnpID: acpi\fixedbutton
    Motherboard resources
    Seller: Microsoft
    PnpID: * pnp0c02
    PCI bus
    Seller: Microsoft
    PnpID: * pnp0a03
    System Board
    Seller: Microsoft
    PnpID: * pnp0c01
    UMBus enumerator
    Seller: Microsoft
    PnpID: umb\umbus
    Intel(r) 82802 Firmware Hub Device
    Seller: Microsoft
    PnpID: * int0800
    Programmable interrupt controller
    Seller: Microsoft
    PnpID: * pnp0000
    System clock
    Seller: Microsoft
    PnpID: * pnp0100
    High precision event timer
    Seller: Microsoft
    PnpID: * pnp0103
    Direct memory access controller
    Seller: Microsoft
    PnpID: * pnp0200
    System CMOS/real time clock
    Seller: Microsoft
    PnpID: * pnp0b00
    Digital data processor
    Seller: Microsoft
    PnpID: * pnp0c04
    Embedded controller compatible ACPI Microsoft
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    PnpID: * pnp0c09
    Chip Intel (r) connect the device technology
    Vendor: Intel
    PnpID: acpi\int33a0
    Probe of HP Mobile Data Protection
    Seller: Hewlett-Packard Development Company, L.P.
    PnpID: acpi\hpq6007
    Intel processor
    Seller: Microsoft
    PnpID: acpi\genuineintel_-_intel64
    Generic volume snapshot
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    PnpID: storage\volumesnapshot
    Validity sensors (WBF) (PID = 0050)
    Seller: Validity Sensors, Inc.
    PnpID: usb\vid_138a & pid_0050
    USB video device
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    Updated a hardware driver that is not working properly

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