Service requests service level agreements

Similar Questions

• What is the content of the SLA (Service level agreement)

  Hi all
  
  kindly let me know the details of the SLA for the DBA.
  
  Thank you
  Rehan.

  782191,

  Strategy, percantage of database downtime, the need for backup recovery operations (test) etc. You're right on your comments.

  Ogan

• Service levels

  Hi all

  Just when I thought that I had worked on Service levels...

  I tried the following two provisions separately within Service Builder:

  Service Service [Global] [Global]

  Service Cluster Cluster Service [Global] [Local]

  node1a                                                                 node1a

  node1b                                                                 node1b

  host2                                                                      host2

  host3                                                                      host3

  The color coding is quite simply for the sake of description and show different levels of services.

  • [Global] service is all 'container' for the hosts contained in the service and overall.
  • host2 and host3 are hosts of autonomous - if two of them have a fatal alarm, which affects the service so the number of SLA fall of 100%.
  • Cluster service is the 'container' for the two-node cluster and is at the same level as host2 and host3.  I tried both a local and a global service for this service.
  • node1a and node1b is a two-node cluster - if one of these nodes has a fatal alarm, this should not affect the number of ALS as the other node is still ongoing.  I have created a registry setting in FSMServiceSLP_PercentageAvailableThreshold for Service Cluster [Global] against the value of 50, as well as Service of Cluster [Local] FSMService against FSMChildService of a value of 50, the logic being that 50% of guests at the service (i.e. a server) is always available, the availability of the service is not affected.

  My understanding is that availability of service numbers are inherited "upwards".  In other words, if I create a fatal alert on node1a, what should happen is that Cluster Service remains at 100% (there are still 50% of the available servers node1b still works, that's why the service is not affected) and Global Service remains at 100%.

  However, what seems to happen in practice, it is that the Cluster Service remains at 100%, but the Global Service begins to drop his SLA figure, showing a loss of service.  This is the case without worrying if the Cluster Service is defined as a local or a global service.  This can be confirmed by visiting the dashboard of Service for the Cluster Service and Service levels although there is a fatal alarm for node1a.

  Is it possible for the figure of service level should be given exactly?  In other words, the Service should remain 100% unless that be host2 and host3 or (node1a and node1b) are not available?

  It comes to vFoglight PRO 6.7.1 build 5.6.4.2.  I built the services in the usual way, the option «Foglight can automatically add hosts...» "is not selected and the level is set to the default"let Foglight decide. "

  Thank you

  Brian

  Well, we have this finally solved - Foglight does not calculate the availability of level of service properly, at least not in the way we have been lead to believe.  To summarize...

  If the function is defined as follows:

  [Global] service

  [Global] Cluster service

  node1a

  node1b

  host2

  host3

  If node1a has a fatal alarm, Service [Global] Cluster is not affected (which is OK because it has a value of registry FSMServiceSLP_PercentageAvailableThreshold of 50), but [Global] Service starts to drop (which shouldn't happen).  This is because the level of service availability calculation is also global alarms that would also alarms the child objects.  To work around this, change the level of availability of underlying service code.

  Go to Administration | Data | Manage the derived parameters and filter availability:

  

  Select the metric range derived from FSMServiceLevelPolicy: sourceIds = $null by clicking on availability:

  

  Select the calculations derived metric by clicking on FSMServiceLevelPolicy: sourceIds = $null:

  

  Replace the existing code in the code Expression box in the attachment, and then click Save.  This operation takes you to the screen change the derived metric.  You need to click on save here too, otherwise your code will not change.

  When you install your services, you can use global services to allow you to reuse the service in other parts of your service structure, however, when you set the percentages in the Variable of registry FSMServiceSLP_PercentageAvailableThreshold, these values are set against the topology of FSMServiceLevelPolicy Type:

  

  Once all this is done, the availability of level of Service for the [Global] is displayed and calculated correctly.

  My thanks to Philipp von dem Bussche-Hünnefeld from Dell to provide the code and help and especially for allowing me to share with the communities.

  Brian

  Warning: a full assessment has not been made to see if there is an impact on the other customer on the SLA management scenarios, so use this code at your own risk.

  Additional accessories:

  • availabilityCalculation.txt.zip

• Service-level summary report

  Hi team

  We try to run the iterator level summary report Service. We need to be run daily, but only the specific services we have created...

  But this report runs by default for all services created.

  is it possible to restrict the services for which I need this reprt to.

  Please find attached the report view used and the definition of the view that is used...

  Please help us get similar information for specific servers...

  Additional accessories:

  • 
    Definition.jpg

  Sriram,

  Your needs are feasible. I configured a solution to meet your needs.

  I created the following:

  A new request

  A new view of iterated by copying existing services see iterates

  Then after dragging the view of the report to a report, you use input can be set to set a list of FSMCategories

  I'll send some screenshots

  David Mendoza

  Foglight Consultant

• The Implimentation using blog muse with CC Team :-) What Business Catalyst plan comes with the Muse? Does include the Blog of BC that comes with small Buiz service level?

  I have the creative cloud composition and went LIVE with 5 sites. Then we went to CC Team preparing to launch our project.

  Cone find not what plan is to allow me to post my living sites, with single - domain names and more precisely at what level of services Biz Cat comes with it.

  I need to put a blog in a BC/Muse site.

  • Rather than Word Press, it seems that BC has built in the Blog which can be great.
  • Anyway I need to implement a blog and am using MUSE.
  • Any favorite ways to do?

  Another way to ask the question is: can anyone recommend the 'best' way to put a blog in a site of muse?

  • There are several paths: wordpress, tumblr, stand alone Articles. Help! Laughing out loud
  • Several widgets on the site of Muse one for $34, which is autonomous.

  Thank you for any suggestions or clarifications.

  I wait until the weekend to tackle this project. Weekend have very limited support to respond to these requests for information I have does not have account in work.

  See you soon!

  A.L.

  The best way by far is this solution:

  Muse blog

  It allows a system completely free blog hosted within the Muse, with all the features, you can imagine (display stylized text, images, movies, customizable comments system, multi user option and so forth).

  You will find video tutorials for this blog system:

  Muse-tutorials

• Managed VPN services

  We are a small company with a person who uses our service COMPUTER. Should we be more similar to a VPN service managed instead of one in the House?

  Bill

  I think that if you have your managed VPN services depends on a few factors:

  * your in house IT supports will do the job properly and timely?

  * your customers require a Service Level Agreement?

  * What is the cost to support your company VPN vs having managed service?

  If you have a computer programmer who really knows how to manage the VPN and you only have a mere handful or two users through the VPN, then I would think more economic to maintain VPN managed by staff in the House.

  Similarly, if you have a computer programmer who is not very intuitive with VPN or simply has no time to support it, so an ISP taken into solution or tastes, would sound more advantageous and economic.

• test backup Oracle

  Our DBA team (I'm not an employee of the COMPUTER but I want an expert opinion on this) use a tool third 3rd to backup an oracle database--not RMAN. We examined the test procedures to see if a restore process is running. According to them, the only time where a test of restorations are when the system passes through an upgrade. I don't know enough about the backup/restore process but how regularly you should test a restore of the database, if a restoration works at any given time, why do you need to keep checking it at regular intervals? What happens to have changed between the last test restoration, which could mean that the backup is no longer effectively restores.

  How many times do you do upgrades? Some places call request improvements to level and short do periodically, so that the type of tests of restoration would be good. An upgrade often includes changes to metadata, and those are the ones that can kill a too simple backup plan.

  It makes a difference what type of backup, the 3rd third-party tool made. Many of us have seen some silent on things real dependencies as the SAN that are simply fails. Some of us have seen spectacular fails without correct recovery of trials.

  If things are done right, there will be an official Service Level Agreement document that explains what types of problems are allowed and how should be fast recovery. Do not bother a lot of places, and can also be a recipe for failure. It should also be explanations on validation of backup.

  Details of importance. If the Ribbon is involved, spoil tape drives, tapes go bad, adjusting just a reader can make old unreadable tapes. If the band is not involved, disks and networks have their own problems. Versions of the database may have specific problems with certain characteristics. You cannot deal with every possible thing that can go wrong, but you can plan address the most common issues, a disk controller blown general societal collapse or meteor bombardment throughout the world.

  That is why DBA often said 'it depends', because it is. It is quite possible that something has been quite properly installing, then over time, the procedures are becoming insufficient.

• FxM rules and alerts in the FMS

  Hello, is it possible to configure alerts of FxM in foglight to application-specific thresholds? How can we determine the optimal values for the alert?

  I ask specifically rule processing time Service level agreements (apnps) (EUMetricContainerPercent), when we added the components of the application to follow us left the off the field values to see how everything worked and now we are at a time where we need to adjust the rules to how the application behaves normally. I don't know what is the best value in select service level threshold for treatment time in the configuration of the components of the application.

  I think I was going to set the threshold for the level of service of processing time, I would like to start with the list of resources in the drop of the analysis.  If I'm picking for a component of the application, I select the component of the Application and then choose the specific resource for which I want to put the limit.  You will be presented with different statistics for this resource for any interval or the desired period.  You can also view the base line.

  This information should help you choose the appropriate threshold.

  I hope this helps.

  Jeff

• Book RMAN

  Hello

  I was thinking about buying the book on RMAN (RMAN for Oracle Database 12 c Sam Alapati and Kuhn recipes)

  A few questions about the book, I got was:

  1. What is the book compared to RMAN of learning from scratch at the end?

  2. If I buy the book of 12 c it will hinder perform me the procedures RMAN in my test database located in 11 g, that is, is there any major change in RMAN 11 g to 12 c? I could buy the book 11g but short on funds, as this book costs so more of the 12 book now.

  Thank you

  I couldn't say anything about the books, I have not seen, but I can say in general, revenues have two sides:

  They can get things quickly.

  They can break things fast.

  The thing about the recipe is, you have to understand.  If you have the ability to extract knowledge from revenues is unknown.  They are good recipes is unknown, but still, you shouldn't run any script you do not fully understand, and is it running on a first test system.

  RMAN in particular is full featured, with controls very powerful, and it can be difficult to translate back to a good SLA (service level agreement) scripts.

  You don't want to be woken up at 02:00 with a critical system error and must begin to learn RMAN.  You should know it cold.  Practice, practice, practice all kinds of failure modes.

  I'm not too proud to admit I don't have the time to review the RMAN OCP first I took it, because I had studied a book 8.0 and there was enough 8.1 new features on the test for me.  From 12 to 11 might be frustrating.  I wonder also how well controlled would be any book 12.

• Set the time for submisson of shape based on time zones?

  When a form is subimitted Eloqua assigns the Eloqua notifications server time (-5GMT) as a message of time. It's really annoying especially for messages of support, where the presentation time is critical for service-level agreements.

  Question: Is it possible to set the time of post with Java Script and if, how?

  The time of the default message cannot be adjusted, it will show always the time that the server received the presentation, in the zone servers (which is to the East).

  However, the use of javascript, you can have a hidden field on your form and apply a timestamp, using the local time of filers. With more complex javascript, you might apply a time stamp using the time zone of your choice.

• Must all weblogic application servers share storage to implement high availability?

  I would like to understand if it takes a shared storage for all application servers that will run weblogic + oracle Identity Manager.  I used the following guides to oracle: http://docs.oracle.com/cd/E40329_01/doc.1112/e28391/iam.htm#BABEJGID and http://www.oracle.com/technetwork/database/availability/maa-deployment-blueprint-1735105.pdf and my interpretation, both speak to configure all application servers with access to a shared storage.  From an architectural point of view, this means the entire application servers need access to an external hard drive?  If shared storage is necessary, what are the steps to implement?

  Thank you

  user12107187

  You can do it and it will work. But products of Fusion Middleware GDE to provide guidelines to help you implement high availability.

  Having a shared storage will help you recover from the failure of storage, otherwise this could be a point of failure.

  Enterprise Deployment Overview

  "An enterprise deployment Oracle Fusion Middleware:

  • Consider various business service level agreements (SLA to make best practices high availability there is as widely as possible)
  • Operates databases servers of grid and grid storage in low-cost storage to provide a very flexible, lower cost infrastructure
  • Uses the results of impact studies of performance for various configurations to ensure that the architecture of high availability is configured optimally to perform and that adapts to the needs of companies
  • Allows control over the length of time to recover from a failure and the amount of acceptable data loss of a natural disaster
  • Evolves with every version of Oracle and is completely independent of the hardware and operating system"

  Best regards

  Luz

• DG physical standby

  Hi all

  11.2.0.1

  AIX 6.1

  I'm still confused how our physical DG waiting to be active and up-to-date in case of disaster?

  My boss asked me a service level agreement, to check all the hours the archivelogs are updated to the standby db.

  Does this mean that I have to check our database every hour, 24 hours a day? What has this director general has done for my life then?

  Is there a way to check if the arhivelogs are not applied in an hour? and send me SMS if there is such a discrepancy?

  I only have this script:

  SELECT THE PROCESS, CLIENT_PROCESS, SEQUENCE #, STATUS FROM V$ MANAGED_STANDBY

  CLIENT_P # STATUS OF PROCESS SEQUENCE

  --------- -------- ---------- ------------

  CLOSURE OF ARCH ARCH 530

  CLOSURE OF ARCH ARCH 531

  ARCH ARCH CONNECTED 0

  CLOSURE OF ARCH ARCH 529

  MRP0 S/O 532 WAIT_FOR_LOG

  RFS UNKNOWN 0 IDLE

  RFS LGWR 532 IDLE

  You can share me how do you manage your business intelligence DB? It bothers you during sleep, time, midnight, weekends, holidays?

  I thought that this dataguard is designed to make life easier for dba? Why it becomes more complicated?

  Thank you very much

  zxy

  ARCHIVE_LAG_TARGET is a directive to primary to force a generation of newspaper archives.

  This does not mean that errors / problems as

  a. the day before are falling

  b. failure of network connectivity

  c. each side being out of disk space for the archivelogs

  d. the day before being slow to apply archivelog, so trolling elementary school

  would avoid

  So: You do not have to configure monitoring and alerts for shift of Eve.

  Hemant K Collette

• What configuration of VMWare will work better for me?

  I have two sets of applications currently residing in two servers for exchanging information between them. A set of applications runs under SUSE Linux. The other set of applications runs under Windows 2008 Server x 64. I can rebuild both the Linux SUSE and Windows applications as 32-bit or 64-bit 32 vs 64-bit isn't a concern. To reduce the cost of deployment of the equipment, I want to run both sets of applications on a single Intel Blade base server. I'm envisioning running VMWare on Linux (if possible) which will then host a Windows VM, but I'm willing to accept another configuration that could be the best idea. What is of critical importance for me is stability applications must run under an SLA (Service Level Agreement).

  After the VMWare web site, is not clear to me what product I should consider to achieve the above objectives. What would be the optimal configuration and the VMWare product to achieve this configuration to satisfy my above stated requirements?

  I guess you are talking about a BL460c. It works perfectly with ESXi. With 8 GB and (hopefully) RAID 1 mirroring it should work perfectly. Make sure you have BBWC for your RAID controller. This makes a huge difference in the performance of the disk.

  André

• Schema in Star and MV

  Hi guys,.
  
  I drew a star for one of my data mart schema, and my client is after me suggesting that while I should create a MV to provide an overview. I'm trying to convience my client does not do this with the points as below:
  
  1. as we have created a star schema in the database we should enjoy the same thing and should avoid creating another layer of reporting which will increase in the future complex queries while expanding the functionality of the mart.
  
  2. we need to create a full refreshment MV and during data refresh is not available for users and the time will increase during the period of time once the data increases
  
  3. as MV are a table on a disk using a MV in this case will consume the tablespace that will increase over the time period.
  
  Please you experts you will suggest more points or additions. We use SAP BO as a reporting tool in our Organization in which a universe can be created easily for reporting.
  
  See you soon,.
  Shaz

  >
  I drew a star for one of my data mart schema, and my client is after me suggesting that while I should create a MV to provide an overview. I'm trying to convience my client doesn't not to do this
  >
  Sounds like a question of 'trade' rather than a technical problem.

  In my view, a client has no "skin in the game" with regard to the way in which the feature is implemented. Their skin is to get the results they need. The physical implementation of the system and the data must be OPAQUE to the client.

  It is the purpose of the Service Level Agreements - to define the requirements that must be met and deadlines to comply with these requirements.

  So, I would start by working with your client to define and agree on the SLA that needs to be met and as it respect the current schema of the Star. If it can meet this customer has no descendants.

  If the service LEVEL cannot be met, then you must decide what are the options to modify the system to meet the SLA.
  Normally, I'm waiting for my manager to negotiate the SLAs with customers.

• We focus on virtual machine snapshots in the company

  VMware Greetings fellow pilgrims,

  I am trying to build policies and procedures around snapshots of virtual machine VMware and would like to know your opinion in regard to best practices and how long snapshots are in place before removing. And what is snapshots maximum numbers that you feel must be taken for each machine.

  The goal of my research is to integrate this policy into a service level agreement and preserve the integrity of the system for the virtual machine and the infrastructure that it runs on. I worked in a few environments were a VM had several snapshots that were months old and 60 to 80 GB in size. When I confirmed that snapshots are no longer needed and was given the ok to remove it took almost 24 hours and he had an impact on the performance of the system for the virtual machine and of course the ESX Server was running. I look forward to your responses and opinions of value. Thank you for your support.

  So far, here's what I came with.

  Maximum number of snapshots by machine = 3

  Duration that lasts a snapshot before deletion = 5 days

  -Jason

  Thanks for the useful

  www.phdvirtual.com, manufacturers of esXpress