Setting up scan to Email - HELP!

Similar Questions

• Office jet pro 8620: setting up scan to email on mac

  I was always able to scan from my printer to my email until the yeaterday when I received an error message that email and pin code do not match. I don't know how to reset as the technician must have put up when he helped me install the printer.

  Hi @lisaschatz,

  Thank you for joining the Forums of HP Support!

• LaserJet pro 200 color mfp m2: scan to email help

  I'll have one creating problem scanning the e-mail account where I type in his or her email account information get where the person can go to the all-in-one machine and scan a document that comes from the e-mail account of the person.  Both we have a g-mail account and I have mine set up without problem, but can't seem to set up account of this person correctly. He said, there is a problem of name and user password (which it does not exist... or I do not think there is...) I mean I've logged on to this account with the same information and it allows me to this account g-mail without problem. I even deleted the information and he re-admitted) where it says there is a problem of smtp.

  What I'm typing:

  Your email address: I type in the e-mail [email protected]

  Full name: I type the name of the user

  SMTP server: smtp.gmail.com

  SMTP PORT: I tried a lot of different numbers.  Mine has worked with 25, but I also tried 587 and 465.  I do not know how to find the person's e-mail accounts that SMTP port number.   I also leave the box blank.

  SMTP user ID: I put only in the first part of the e-mail address, the omission @gmail.com

  SMTP password: enter the password for the e-mail account

  Any ideas on how to solve this problem? I do not understand how mine worked and this one does not.

  Hello
  Gmail recently changed several security options that can block the printer to connect to their servers.

  First, open the following link and ensure that you are connected to the same account that you define for the printer.
  https://myaccount.Google.com/

  Within the signature in section check that '2-step audit' is defined as 'Off', so make sure that 'Access to less secure applications' is defined as 'Authorized', otherwise, the verification fails.

  Within the activity recent section click on "Devices", if you see a blocked the connection attempt (it will be highlighted in red) click Yes, and then follow the steps in allowing access for insecure applications...

  Once you are running a test for the outgoing user profile and check if the problem resolved.

  Kind regards
  Shlomi

• LaserJet pro m277dw: setting up scan to email

  try to set up the scan to e-mail and get the following error message

  The SMTP server uses an authentication method that is not supported. Try another server.

  I entered smtp.gmail.com as the server name and port 465

  what I am doing wrong?

  Hello
  Gmail has changed several security options that can block the printer to connect to their servers.

  First, open the following link and ensure that you are connected to the same account that you define for the printer.
  https://myaccount.Google.com/

  In the section connection & security click on signature in Google and make sure 'The 2-Step check' is defined as 'Off '.

  In the left pane click on connected applications & sites and make sure that 'Access to less secure applications' is defined as 'ON', otherwise the check fails.

  In the left pane click peripheral activity & notifications, within the "security events" section click on the link to control events and make sure there is no connection blocked attempt (it will be highlighted in red), if there is no warning, proceed to the screen to ensure there is no block for this device.

  Once you are running a test for the outgoing user profile and check if the problem resolved.

  Kind regards
  Shlomi

• How can I set up SCAN TO EMAIL using GMAIL for 3520e Deskjet AIO?

  I have the gmail warning system installed for to send the links to open a Gmail composition window. I thought that would be enough. I watched the default parameters of the program, but that doesn't seem to apply, probably because I don't have an email client installed.

  Thanks in advance.

  Hi LenKowalik,

  All the scan software based messaging solutions need an e-mail client installed.  Many can be configured to work with Gmail.

• Set up the Scan to email on Mac with HP Officejet Pro 8500 Wireless

  Anyone know how to find the SMTP server information to set up your email inbox out when setting up scan to email on a Mac?

  Hello Rocgood.

  Please check this document.

  http://support.HP.com/us-en/document/c02914043

  Bravo!

• Scan to email using gmail as SMTP

  I have a printer HP Office Jet Pro 8600 N911g.  I have this configuration currently with the network folder scan works very well.  I would like to set the scan to email.  As Headquarters uses the Exchange I have to use another service for SMTP.  Set up a Gmail account and puched in appropriate settings, but the device is unable to connect to gmail.  I tried several ports without success, I also tried to configure the e-mail server settings, again try several ports without success.  I tried using all the combinations using SSL and SMTP authentication, but nothing seems to connect.

  Gmail actually works, I have seen some say yes, others say no.  Is there another service that could work outside my corporate network or do I need to set up an internal, just e-mail server so that I can scan to e-mails?

  Hello

  Try following the exact steps below and check if this can help:

  1. Click the setting of network on the printer and locate its IP address.
  2. Type this IP address from the browser on your PC to access the EWS page.
  3. Click the scanning tab.
  4. Under Scan to E-mail click e-mail profiles.
  5. Click new.
  6. Type your email address and any name to display selected, and then click Next.
     Note: Be sure to take note of the specific display name.
  7. Fill in the parameters of mail as follows:
     -smtp.gmail.com
     -465
     -Tick the box SSL
     -Check the box next to the SMTP authentication option
     -Enter your full gmail address as the user name and the password for gmail.
  8. Click next and dontinue following the steps until the summary, then click on save and test.

  If the Test fails for any continmue of connectivity problem following the steps below:

  1. Click the network tab.
  2. Under the active connection type section, click IPv4 (wired / wireless).
  3. Keep the IP address Configuration because there is, under the address Configuration DNS check the box next to manual DNS server.
  4. Define DNS preferred as 8.8.8.8
  5. Set the auxiliary DNS as 8.8.4.4
  6. Click the scanning tab and click the e-mail profiles again.
  7. Click the Test button next to the previously configured display name and check the time difference.

  Shlomi

• HP Officejet Pro e-all-in-8610: scan to email

  I got my printer put in place so that I could scan something to my personal e-mail but my password recently changed on my email account, so it is no longer lt me scan.  When I try it says the password is incorrect, but I can't understand how to change the password in the printer so that it can connect again.  Help please!

  Spoiler (Highlight to read)

   

   

  Hi @lmdant02,

  Thank you for joining the HP Forums!

  I understand that you can't replace your password with your HP Officejet pro 8610 e-mail scan and I am happy to help you!

  Use the built-in webserver (EWS) to set up scan to email.

  NOTE:

  During the process of setting up profile, you may be prompted for the name of the SMTP server, SMTP port number or authentication information. You can contact the electronic/Internet mail service provider or system administrator to get the information. SMTP server names and the names of ports are usually easy to find by doing a search on the Internet. For example, to use terms like 'the gmail smtp server name' or 'the yahoo smtp server name' research.

  1. In the Dock, click HP utility.

     • If the HP utility is not on the dock, follow these steps:

       1. Double-click your hard drive.

       2. On the left, select Applications.

       3. Double-click the HP folder.

       4. Double-click the HP utility.

  2. Click Scan to E-mail, and then click on Start scan to E-Mail Setup. The integrated Web server opens in a new window.

     NOTE:

     If you get a message saying "Safari cannot verify the identity of the site", click on continue.

  3. Click the scanning tab, and then click Scan to E-mail Setup.

  4. Click outgoing e-mail profile.

  5. Click new and then enter your email address.

  6. Enter a name to display the control panel of the printer to identify the profile of this email.

  7. Enter or confirm the appropriate SMTP server and SMTP port information.

  8. If you usually have to enter a user name and password to connect to your e-mail account, enter this information in the fields of electronic authentication.

  9. Click Next.

  10. If you wish, enter a PIN to restrict access to this e-mail security profile.

  Source: analysis of the Panel (computer, email, MEMORY or network folder).

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this information helps!

• OfficeJet Pro 8630: Officejet Pro 8630 don't Scan to Email after move to new office

  We have recently moved offices and now we can not Scan to e-mail at work (he has worked great previously).

  We are on a wireless network at the office and I can print fine, but no scan to E-mail.

  I tried the settings via the web interface, I rebooted the router and the printer, I deleted all the accounts on the web interface and created a new, but it won't always work.

  Help?

  Hey @KBoyett,

  Welcome to the Forum from HP Support.  I understand that you are unable to reconnect the scanning to e-mail, using your HP Officejet Pro 8630 e-all-in-one printer.  I would like to help.  I have a few steps, you can try that may fix this problem.

  It is optimal that you have a wireless connection.  I do not recommend restoring the default settings of your printer to make sure that all old settings scan to e-mail are deleted from the printer.  Here's how:

  • From the front of your printer, press Setup
  • Touch Tools
  • Press restore defaults

  This will clear your wireless network, Web services, and other custom printer settings.

  Then, follow these steps:

  • Connect to your wireless network (run Setup under wireless settings wireless Assistant)
  • Tap the copy icon on the lower left below to enable Web services
  • If your webservices are enabled you can now configure your scan to e-mail

  There are two ways to Setup scan to e-mail:

  Method: use the scan to e-mail Wizard to set up scan to email

  Follow these steps to use scanning to e-mail Wizard in the HP software to set up the Email scanning function.

• HP MFP M476dw Pro: How can I set up scan to network on mac Yosemite with M476dw folder

  I use a Mac with Yosemite and feels a hell of a time tyring to analyze; they keep saying I need to configure a network folder.  I tried without success.  I even tried to set up scan to email, without success.  PLEASE HELP ME!

  Hello

  Apple have implemented the new SMBX 3 Protocol to share a folder of Yosemite.

  Follow a method below to update the latest firmware, it is necessary for the printer to connect to a shared folder in Yosemite:

  http://h20564.www2.HP.com/hpsc/doc/public/display?docid=c03754273&DocLang=en&docLocale=en_US&JumpID=reg_r1002_usen_c-001_title_r0001

  Then, create a folder and right-click (CTRL + left click) and select get information, check the box next to the shared folder.

  Under the section permissions ensure that your user account has read and write.

  In System Preferences, select sharing, make sure that file sharing is enabled, and click on Edit / Options button.

  Make sure the SMB is enabled and the user is listed and selected, add the user if needed.

  Now try to add the printer to the EWS of the printer page (the homepage of the printer can be found by typping the UTL printer in Safari) and under Scan nd of the network folder select Configure the folder using the user account and password.

  Set the path as the IP of the computer and the name of the shared folder (for example, \\10.0.0.0\scan).

  Please let me know of any problem.

  Shlomi

• HP 8600: Scan to email will not send to Yahoo addresses.

  I set up scan to email very well that I can scan my google address, but when I send it to my yahoo address it does not give me any message of error but the email never shows up my Inbox.  Yes, I checked my SPAM folder and everywhere in my yahoo Inbox.  Everyone knows about this problem?

  Hi @dynasty66 ,

  Thank you for that. Whatever you're having with Yahoo makes sense to me now.

  Here the run-down on what your 8610 can do scanning-wise:

  Scan option

• Photosmart 6520 all in a single pri: scan to email error

  I am trying to scan to email, but an error message connection server 403 error. There was a problem connecting to the server.

  Help. I need to scan documents.

  Hey @twoz923,

  Thanks for posting in the Forum from HP Support.

  I understand that you are not able to scan to email using your 6520 HP Photosmart e-all-in-one printer.  I would like to help.  I have a few troubleshooting steps that can restore this feature.

  First of all, is your printer connected to your wireless network?

  • From the front of the printer, press the wireless icon -make sure that it displays an IP address indicating that you are connected to your network.  If so, proceed as described below, if you are not connected, click here to learn how to fix.

  Then, are your webservices enabled?

  • Front panel of the printer, press the icon shown in the image below:

  

  • If the printer displays an address [email protected], your Web services are enabled.  If this isn't the case, tap Activate Webservices and press OK to enable automatic updates.

  If you encounter a problem with the activation of the Web services, I recommend that you try to set a manual DNS address for your printer. Often, I find this useful step when working with printing and scanning to E-mail configurations.  It will strengthen the ability of your printer to make a secondary connection with your router.  My friend @PrintApper has asked the steps to set a manual DNS in a post on the Forum - click here to access and scroll down for 'E.      Set a manual IP/DNS server settings of your printer. "

  Once you have enabled Web services, tap the Scan icon to complete your analysis of the configuration of e-mail.

  Please let me know the result of your troubleshooting by responding to this post.  If you encounter other obstacles of installation I am always happy to help you.

  Have a great day and feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below, if I solved your problem.

  (edited for formatting)

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP7520: HP7520 - scan to email problel

  Hi, I read a lot of emails about the scanning to email questions. I have the same problem as others. Scanning to email worked perfectly well for months. Now he returns constantly with the message "unable to connect to wireless services.
  I tried all the suggestions to the HP site and entering codes 8888 and 8844 under my IP address etc etc.
  Can someone please send me the email that seems to have solved one similar problem to others?
  Thank you very much
  AMB

  Hello @AllyMcBeal ,

  Welcome to the HP forum.

  I understand that you are getting a server connection error when trying to scan to e-mail.

  I want to help you with this.

  I realize that you have already configured a manual DNS.

  There are two things I want to make sure that you have done before resetting the printer.

  1. turn off the printer.

  Then unplug power to your router or a minute.

  Wait a minute.

  Reconnect the power on the router.

  Turn on the printer.

  When the blue light wireless on the printer stops flashing, try scanning to e-mail.

  2. remove web services.

  Tap the ePrint icon in the upper left corner of the screen.

  

  go to settings, select Remove web services.

  If you have customized the address printers ePrint, you will lose the address.

  There is unfortunately no way to retrieve e-mail. He'll be gone for good.

  After removing the web services, you will be sent to the main screen.

  Press again the ePrint and enable web services.

  When print information sheet, go to scanning to e-mail.

  You will need to set it up again like you did the first time.

  Also, if you are familiar with your router, check the following settings.

  -Multicast must be enabled
  -Hello activated * for Airprint
  -Mac filtering should be disabled
  -Also, make sure that your router has an update of the current firmware if
  necessary

  Ports to open are: * Eprint and Apps

  (Inbound) UDP ports
  80
  443

  (Outbound) TCP ports
  5222
  5223

  Finally, I sent you the reset via private message. Please ensure that the above elements have been done or scrutiny before resetting the printer.  Please read this post from Bob_Headrick, regarding the reset of the printer.

  Reset the printer: what you need to know

  If you can't yet scan email I would call the Cloud service.

  Please contact our Cloud Services at 855-785-2777.  If you do not live in the United States / Canada region, please click the link below to get help from your region number.  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• How to reset the 'Scan to email' function on my Brother printer?

  Original title: Brother scanner help!

  I am running XP and have a Brother MFC-790CW with Outlook 2010. When initially, I pressed "scan to e-mail", "installation" window allowed me to enter my name, as well as inbound and outbound pop mail address.  Unfortunately, I entered an incorrect inbound and outbound pop e-mail address and cannot return to this window to correct.  I tried to uninstall / reinstall and I always get an error of incorrect switch.  The Brother Control Center Configuration only allows me to have between Outlook Express and Outlook 2010. I have no other problem with the machine or my Outlook program.

  Any suggetsions?

  Have you updated your version of control center? The UI is different in v.3 and offers more options to make the changes that you are trying to do.

  'Scan to email' by default, microsoft outlook express. How to change.

  http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/FAQ/000000/002600/000014/faq002614_000.html?reg=us&c=us&lang=en&prod=mfc790cw_all&cat=107

  Set up or change the setting in the Dunière control 2 or 3.

  http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/FAQ/000000/002500/000061/faq002561_000.html?reg=us&c=us&lang=en&prod=mfc790cw_all&cat=107