OfficeJet Pro 8630: Officejet Pro 8630 don't Scan to Email after move to new office

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• OfficeJet pro 8600 don't scan from windows 8 updrade

  Printer is working and it is interesting to windows 8 "HP scan and capture" app works but can scan to network folder or no longer use the scanner in other windows such as windows fax applications.  Had worked fine with win 7 64 bit.  I removed all instances of Panel Manager RESUME and control device, rebooted and installed the latest version of the software and drivers website.  Print and scan the program doctor says problem with WIA and TWAIN and get error "cannot communicate with printer" even if it prints very well.  I am connected wirelessly with a static IP address using a Cisco EA4500 router (even once all this has worked with windows 7, but not with windows 8).  Also disabled norton AV and firewall.

  Appreciate the suggestions/fix.

  Thank you.

  Ok.  I think I found a solution to this inability to analyze (but with the HP scan and capture app) and for windows paint, fax, etx to recognize the scanner pro OJ8600 while being able to print.  Because I never got no solution, I thought I'd post what I have so that maybe it will help someone else solve the problem.  He ends this uninstall/reinstall HP drivers and software/reg cscrubbing/port opening/firewall/AV tweeks did nothing.  I uninstalled the drivers for logitech and webcams microsoft that had been installed on the machine has Windows 7 before windows 8 analysis update, restart PC and now everything is back as it was before the victory 8 upgrade, at least for now. In fact, I have a HP AIO peripheral job! Do not know if the webcam drivers are not compatible with win 8 or exactly what the issue was but seems as if they were in conflict with the wia and/or drivers HP; uninstalling them seems to have worked.  Finally I can find and install the new drivers of webcam but, after trying to figure this out for a month, I think I'll leave it be for now.  I hope this helps someone!

• HP laserjet pro cm1415fnw don't scan error WIA.

  We just got a hp laserjet pro cm1415fnw, he manages to print, but unfortunately it will not scan. We have set up to be wireless since it will be used by different users. When I run the HP printer and scan Dr. it is said that there is an error of WIA. I've tried uninstallin and reinstall all the drivers and software, as the recommended HPPSdr, nothing happened. I went in the forums and checked the services that should be running for the scan to work. All services have increased, but still it will not scan. I'm running out of options here with this device. If someone could please give me some advice on how to solve the problem of scanning, I will be extremely grateful.

  Hi @sil89,.

  I understand that you are unable to scan, but you can print on the wireless network. I can help you.

  You can scan from any of the other networked computers?

  You are signed is an administrator of this computer?

  The WIA drivers are part of the Windows operating system.

  Run this made it Microsoft tool to see if it will solve this problem.

  Diagnose and automatically repair Windows files and records issues.

  I tabled this document, just to make sure they are the same ones you had checked.

  This document is to check the services of Windows Image Acquisition (WIA).

  Windows: Digitization of HP Software Does not open or Scan to a printer using a USB connection.

  Do not take into account the title.

  Proceed to Solution 3: check the Windows Image Acquisition (WIA) services.

  Temporarily, run Antivirus software and try to scan the image.

  If the problem persists, download and try to repair the WIA drivers. If you don't feel able to do these steps, you can contact the computer manufacturer or Microsoft to solve the error WIA.

  Back up the registry first.

  How to back up and restore the registry in Windows.

  Restore default startup for Windows Image Acquisition (WIA) Type.

  Please let me know the results.

  Thank you.

• HP Officejet 6700 Premium: Don't scan and the scan dialog box will not open

  Since I upgraded my computer to Windows 10, I'm unable to use my scan on my HP Officejet 6700 Premium function.  I can't even open the scan dialog box to look at the options etc.  I tried to find 'Scanner and printer' in painting, but it does not recognize.  Any suggestions?  I already deleted the printer and re-installed.  It was working fine before on Windows 8.

  Hello
  
  Thank you for using the HP forum.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6700-premium-e-all-in-one-printer-series-H711/4322971/model/4323605#Z7_3054ICK0K8UDA0AQC11TA930S6

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Hope that helps.

• Office jet pro 8620: setting up scan to email on mac

  I was always able to scan from my printer to my email until the yeaterday when I received an error message that email and pin code do not match. I don't know how to reset as the technician must have put up when he helped me install the printer.

  Hi @lisaschatz,

  Thank you for joining the Forums of HP Support!

• HP Officejet 4500 G510a.-f. Scan does not work on my new Windows 8.1, printed books

  I get an error "Runtime"!

  This application has requested the execution to terminate in an unusual way.

  For more information, contact the application support team.

  I tried 4 or 5 times to download this error w/same every time.

  Hello

  I would ask you to uninstall the printer software.

  Restart the PC.

  Please, download and run the Installer printer HP www.hp.com/go/tools

   

• LaserJet pro m277dw: setting up scan to email

  try to set up the scan to e-mail and get the following error message

  The SMTP server uses an authentication method that is not supported. Try another server.

  I entered smtp.gmail.com as the server name and port 465

  what I am doing wrong?

  Hello
  Gmail has changed several security options that can block the printer to connect to their servers.

  First, open the following link and ensure that you are connected to the same account that you define for the printer.
  https://myaccount.Google.com/

  In the section connection & security click on signature in Google and make sure 'The 2-Step check' is defined as 'Off '.

  In the left pane click on connected applications & sites and make sure that 'Access to less secure applications' is defined as 'ON', otherwise the check fails.

  In the left pane click peripheral activity & notifications, within the "security events" section click on the link to control events and make sure there is no connection blocked attempt (it will be highlighted in red), if there is no warning, proceed to the screen to ensure there is no block for this device.

  Once you are running a test for the outgoing user profile and check if the problem resolved.

  Kind regards
  Shlomi

• Twonky Server don't scan actions media after upgrade to 4.1.204.33661

  After upgrading to the latest firmware (4.1.204.33661) the Twonkymedia server seems like it is in normal operation. However, no media file appear in its database.

  I disabled and enabled the server media in the management console, but that did not help. Also the server Twonk reset did nothing.

  I'm doing something wrong?

  Hope someone can help me.

  Sincerely,

  Frank

  Hello, Alexander.

  Please navigate to, nasip:50599 (where 'nasip' is the current IP address of your NAS) (note that if 50599 does not return the interface user Web Twonky, substitute 9000), go to 'Sharing' and 'Add a new folder' to select your media actions.

• HP OfficeJet Pro 8620: HP OfficeJet Pro 8620 Scan to Email function

  HP OfficeJet Pro 8620 is a great value for all the features it offers. "Scan to Email" was one of the reasons why I bought this printer. Even if I can do this fucntion work with my gmail and iCloud emails, I feel very uncomfortable in the provision of those emails of credentials while creating this function.

  (1) only the printer stores the name username/password encrypted?

  (2) EWS don't encrypt the password while it will send to the SMTP service?

  (3) HP provides SMTP service with connected HP or HP Support Forum's securities (this forum!). I'll feel more comfortable in the use name of user and password of HP for this service than GMail or Apple

  Your help is very appreciated.

  Hello

  If I remember correctly, the printer should offer to save the e-mail address in the address book during the scan to email, I have not any access to the printer properly to ensure that.

  In addition, to add the e-mail addresses to the address book, follow these steps:
  1. open the built-in web server (EWS) by clicking on the printer homepage (SAP software HP Officejet Pro 8620 or)

  by using the IP Address of the printer from your browser (click it Ethernet or the wireless icon on the bottom of the screen to see it.)
  2. on the scan tab, click address book.
  3. click on new to add a unique e-mail address.
  4. follow the on-screen instructions. The entry is added to the address book Email.

  You can add up to 15 email addresses.

• HP Officejet Pro e-all-in-8610: scan to email

  I got my printer put in place so that I could scan something to my personal e-mail but my password recently changed on my email account, so it is no longer lt me scan.  When I try it says the password is incorrect, but I can't understand how to change the password in the printer so that it can connect again.  Help please!

  Spoiler (Highlight to read)

   

   

  Hi @lmdant02,

  Thank you for joining the HP Forums!

  I understand that you can't replace your password with your HP Officejet pro 8610 e-mail scan and I am happy to help you!

  Use the built-in webserver (EWS) to set up scan to email.

  NOTE:

  During the process of setting up profile, you may be prompted for the name of the SMTP server, SMTP port number or authentication information. You can contact the electronic/Internet mail service provider or system administrator to get the information. SMTP server names and the names of ports are usually easy to find by doing a search on the Internet. For example, to use terms like 'the gmail smtp server name' or 'the yahoo smtp server name' research.

  1. In the Dock, click HP utility.

     • If the HP utility is not on the dock, follow these steps:

       1. Double-click your hard drive.

       2. On the left, select Applications.

       3. Double-click the HP folder.

       4. Double-click the HP utility.

  2. Click Scan to E-mail, and then click on Start scan to E-Mail Setup. The integrated Web server opens in a new window.

     NOTE:

     If you get a message saying "Safari cannot verify the identity of the site", click on continue.

  3. Click the scanning tab, and then click Scan to E-mail Setup.

  4. Click outgoing e-mail profile.

  5. Click new and then enter your email address.

  6. Enter a name to display the control panel of the printer to identify the profile of this email.

  7. Enter or confirm the appropriate SMTP server and SMTP port information.

  8. If you usually have to enter a user name and password to connect to your e-mail account, enter this information in the fields of electronic authentication.

  9. Click Next.

  10. If you wish, enter a PIN to restrict access to this e-mail security profile.

  Source: analysis of the Panel (computer, email, MEMORY or network folder).

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this information helps!

• How can I get my HP Officejet Pro 8600 more to scan a full legal size paper?

  How can I get my HP Officejet Pro 8600 more to scan a full legal size paper? He cut scanning letter-size, but the specifications say it will scan the legal size.

  Hello

  The analysis of parameters need to be changed to HP Scan App. launch of the HP scan application from your computer and select the option left (PDF or JPEG...) and then choose the size of legal scan on the right.

  Save and close the application.

  Now you can scan in legal.

  Note:

  You can also create your own settings for scanning HP scanning parameters.

  Good impression

  Evelyne

• OfficeJet Pro 8600 pro, I can not scan to a NAS or my linux box. The error of the Linux box is:

  OfficeJet Pro 8600 pro, I can not scan to a NAS or my linux box.  Web browser for the Linux of the error box is: "you can't use this feature because it has been disabled."  For more information, contact your network administrator or the person who set up the printer. When I try to send the file to a NAS by IP address, password, and account name it tells me that the file is not found.  I can get on the site by copying the ip address and the path to my dir browser.

  In the Linux box, I can print to the printer.

  Sorry, but HP does not support the Linux operating system.  The only thing that HP offers for Linux support can be found here.

• HP Officejet Pro 8600 N911n - documents scanned by omitting

  I have problems scanning to an email from our HP Officejet Pro 8600 N911n.  I use Windows 8, but I was able to reproduce the error on a Windows 7-based computer and a Windows XP computer.  When I scan a single page to the e-mail I can send it successfully and all recipients are able to successfully open the attachment. But if I scan several pages, recipients, including myself, are unable to get the PDF to open it.  This is the error message I get:

  We have 5 profiles set up in the scanner and it seems I'm the only one with questions.  So far, I updated scanning engine, updating my Adobe Reader software and deleted and recreated my profile for scanning to e-mail.

  All advice is appreciated.

  Hi hratti,

  As I read your description, I belive that you are using the analysis of e-mail service that does not involve the computer.  The printer can send the scans as email directly via an e-mail provider.

  You use a different email provider as other profiles?  You could try to set up a gmail account and enter the new gmail email address in your profile.

• OfficeJet Pro 8500 first stopped scanning

  My Officejet Pro 8500 has stopped scanning.  The message window says it is not connected to the network.

  I changed my DSL provided by the local cable company to ATT U verse a few months ago, but the problem does not seem to be related to this change.  I say this because when I ran the diagnostics, the printed page says that my problem is "the wireless radio does not work. Contact HP support. »

  HP support offered advice tech for $29) warranty, or sell me a new all-in-one.

  The wireless radio can be fixed? Is it a software problem.  I have to buy a new all-in-one?

  Hello JessicaD,

  I see that you have a problem with the wireless radio fails on your Officejet 8500. To inform you in this regard, if the radio has failed, it is not a replaceable part by customer, but I'll try to help you with the problem.

  Start as a result of this document: printer does not maintain the wireless connection.
  With this document, I would like to track:
  (1) restore your default settings of network on the printer.
  Go to setup (can be a wrench), network, and then restore the default settings of the network. After that the power on the printer.

  (2) turn off the wireless radio.
  Go to Configuration > network > wireless radio, you must have the option to turn it off.

  (3) hard reset of the printer.
  While the printer power cable for 30 seconds, while the cable is unplugged, press and hold the power button for 15 seconds. It's draining the printer of all power. Reconnect the cable.

  (4) turn on the wireless radio and reconnect.
  Go to Configuration > network > wireless radio - on. Then, go to Configuration > network > wireless are running the configuration wizard.

  If it was not successful in entering you connected to the network and or print wireless. You still have another option with the printer to try before replacing.
  If you have an Ethernet cable, you can set a wired network connection. Plug the Ethernet (cat5 cable) cable into the printer and the router. It will be assigned the printer a new IP, which means that you will need to add the printer to the computer. This will still allow the printer on the network and communicate with a wireless device.

  Please try all above and I would like to know how everything goes. Thanks for posting on the HP Forums.

• My new printer HP Officejet Pro 8600 causes my computer shuts down after 5 minutes.

  My new printer HP Officejet Pro 8600 causes my computer shuts down after 5 minutes.  Is there a way to find out why?  Is it because I connected to a USB port rather than wireless and telephone connection.

  Original title: computer spit

  I called the store where I bought the printer.  They suggested that I have download the latest driver

  from the HP website.  I did it and it seems to have solved the problem.