HP ENVY 5530: Scan to email problem

Similar Questions

• HP Envy 5530 series: HP Envy 5530 scanning problems

  I have a computer laptop, MSI game with wireless connection to my HP Envy 5530 series printer/scanner

  On my desktop, double click on the HP Envy icon used to bring up a menu to choose what to do with the printer. It worked great for scanning. IDKY but now when I double click the icon even a useless window comes with 2 unnecessary options and no scanning options of the computer. What happened to HP? Why change a good thing? I don't know how to start a scan now. Of least not without deep research for the button. I have not yet found.

  So I try different options to try to scan something including installation HP Support Assistant and HP and Scan Dr. printing performance. At the end of this installation and Scan Dr. run he had the opportunity to test the scan. This was the case, I saved it in a file, but the file would not reopen so she almost but does not solve anything for me. I want the simple button that works well again. Where at - it go?

  Hello

  My suggestion: install softare and the driver on your computer using the fillowing:

  http://ftp.HP.com/pub/softlib/software12/COL47810/MP-115828-6/EN5530_198.exe

  After that,.

  (a) ion on desktop, double-click

  (b) select manage the Scan of the computer
  (c) click on Enable.

  You can start automatically with Windows, BUT you will get an arror message if you turn on the computer FRONT of the printer.

  Now you can scan computer or ptrinter.

  (Note: I have tested and used the same printer for over a year and no problems what so ever).

  Kind regards.

• HP Envy 5530 scans more wireless network home but does not print

  Love my 5530 desire!

  Through our wireless network, it will scan at anything, but it only prints my smartphone and iMac. It will not print laptop Packard Bell with Windows 8 (although it will scan to it).

  Tried to re-install the drivers on the computer laptop etc etc, but, although printer printed initially - it has stopped after a month or two. Are there problems of network with Windows 8?

  Any ideas?

  Hello
  Try following the steps below and check if this can help:
  -Open the HP software by clicking on the HP Envy 5530 icon in the desktop or the Start Menu, and then click on the link to the Home Page of the printer (EWS).
  -Click on the network tab.
  -According to the model of your printer, click Network, click Network (IP) address or click IPv4 in the active network connection type.
  -Manuel IP-click and then click on suggest a manual IP address. An IP address manually, the subnet mask and default gateway shows.
  * Be sure to take note of the IP address and confirm the changes, and then close the EWS page.
  -Click the icon of 5530 desire within the desktop or the Start Menu and click the utilities tab, and then click Update IP address.
  -Type the IP address that is configured manually, click on save and confirm.
  -Open the control panel and go to devices and printers.
  -Right click on the HP Envy 5530 icon and select printer properties.
  -Open the Ports tab.
  -Click on the button Add Port, select Standard TCP/IP and click New Port.
  -Follow the procedure by typing the IP address that is configured manually and confirm the changes.

  Now try printing and check if the problem solved.

  Kind regards
  Shlomi

• HP Photosmart 5524: scan to email problems

  I can not scan to e-mail (or access apps) of the printer itself. "Blue light" wifi is on, and I was able to print by sending documents by e-mail to the printer. Thus, the internet is certainly connected.

  I've used the scan to email successfully, but since I changed my internet provider I can't any longer.

  I'm working on a Mac OS (10.5.8) which is not supported by this printer (annoying that the Mac is not very old!)

  Any help much appreciated.

  Hello-

  Is there a way to solve this problem by removing the web services, reactivating it. This would however, you must obtain a new email address.

  You can also try to remove the app (scan to e-mail), and then reinstall it.

  Let me know if it works.

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• HP Officejet pro 8600 more scan-to-Email problems

  Having a printer above, connected to my network through a static IP address. Interruption of the connection some time after the firewall on the pritner ago was accidentally tunred on and corrected cela by restoring the defaults on the printer control panel. Restored the connection via the EWS cnda wireless printing now laptop, PC and mobile devices all via the wireless.

  It, scan to e-mail settings are exactly as they were before the occurrence of the problem with the firewall (when they worked very well), but now do not work - EWS fails when he tries to test the parameters of ASNA to electronic mail. I use the standard server outbound smtp and port 25 as advised by my electronic internet/mail provider, but nothing helped.

  When I try to activate ePrint, I get a similar message: "unable to connect to the server.

  Is there something that I need to reset or reconfigure the printer?

  Concerning

  RedRoscoe

  Hello RedRoscoe,
  
  I would like to see if I can help with the Officejet Pro 8600 Plus scan to E-mail and Web Services questions. I think that the issues can be addresses by two steps, I hope.

  About scanning to E-mail, you can be blocked by the two-step verification. What is the email client that you want to activate the printer for, MSN, Gmail, etc.?

  Issues of Web Services, try to apply a manual DNS 209.244.0.3 & 209.244.0.4 to the printer's manual I.P address.

  See you soon,.

• 5530 envy: Envy 5530 scan since the upgrade from Mac OS Sierra

  Since the update of my Mac to OS Sierra 10.12, I can't scan to computer or run a scan of my computer.  I get an error message "Scanner reported an error" saying that my all-in-one is not available.  I tried to reinstall the driver, which is not very recent (up to HP?) and no help. I have tried everything I can think on my end.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• HP Envy 5660: Scan to email

  When you configure my scan to e-mail, I accidentally put in the recipient's email on the first step instead of my own. When he asked the pin of the e-mail sent to this address, I realized Id he done wrong. Is there a way to delete this email from my printer? Thank you.

  Hi @ sullenallen,

  Welcome to the forums of HP,

  I understand that you want to change the email address for the scan to e-mail on your desire 5660.

  I want to help you with this.

  The simplest thing to do would be to start over. This would involve the removal of web services.

  There is a downside. If you have customized the HP ePrint address on your printer you will never lose.

  If it has not been customized, or if you lose it then do the following:

  1. Tap the web services on the front panel of your desire. It is in the lower left corner of the screen.
  2. Tap the gear icon bit to enter settings.
  3. Scroll down and press remove web services.
  4. It will ask that you are of course, say Yes.
  5. you will then return to the main menu.
  6. Press the icon for web services.
  7. agree to the terms and say Yes for automatic updates.
  8. web services information page will display again.
  9. Configure the scan to e-mail with your e-mail address
  10. Send a test for you (just to make sure that his work)

  It's the easy way to fix it. If you have an address custom ePrint you do not loose, I'd call our Department of Cloud Services.

  Please contact our Cloud Services at 855-785-2777.  If you do not live in the United States / Canada region, please click the link below to get help from your region number.  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps. Let me know how things work.

• HP envy 5530: printer Cup emails in width and loses 1/3 of the words on the right side

  When printing emails, 1/3 of the words from the inside of the right margin are cut and do not print.

  animal-lovers

  Welcome to the Community Forum of HP.

  Emails are tricky - and not all email clients are the same, neither are the browsers where you can print the email.  Almost anything could break the margins on the right side.

  Please take a look at the following and see if anything here helps - and you can also try opening your emails using another browser, too.  Yes, I know - eew.  But it might help to see what is happening.  In addition, it could give you an idea, if the problem is universal, i.e. emails look bad / feel bad no matter what you use.

  You might be able to use 'Fit to page' in print preview mode, or you might be able to control the margins by adjusting the actual "margins" - also in mode print preview.

  If all else fails, you may view the email and take a 'Snip' from the email, save it and then print the image you saved.  Ick.  But it could be something that you could use as a last resort.

  Manage the print with preview output before printing

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP 4500 Envy: Envy 4500 - scan to email.

  What I need to scan to the computer, and then attach the computer file, or is there a quicker way?

  Hi @johnnick,

  Welcome to the Forums of HP Support! I read your post and see that you want to know if there is a faster way to scan to e-mail. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  This model has only the Scan to computer option available. You would have to scan the document and then attach the file.

  Here is a document for HP printers - Scan Control Panel.

  Good day! Thank you.

• HP Envy 5530: scanning

  When I scan a drawing color - "BOLD" part, a part of light, the preview shows everything correctly - scanning final analysis only the "BOLD", the light point is "split into several images in black and white, even when parsing as 'photo'. If scanned in pdf, whole sheet copy in black and white only. How can I adjust scan (settings shows only photo / or pdf document) to copy the entire document in color in one piece?

  Hello

  Move the HP Scan application to the trash and install the HP Easy Scan instead:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  Try analysis done once again and check for the difference.

  Shlomi

• HP Envy 5530 impossible to scan

  I have a HP Envy 5530.  It is connected to my laptop wireless. At first, I tried to use the programs installed on my laptop Lenovo scan... scanner not connected. Then, I downloaded the application for the 5530 scanner part.

  At this point, the scanner is recognized. When you try a scan... It starts and then has a status of "General failure."

  Then, I connected the printer to the computer with a cable... same result.

  Any help would be appreciated.

  Hi @alyle1028

  I wonder if this general failure refers to the hardware itself. You can make a copy?

  If you can copy, run the printing and scanning doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  I can't wait to hear back on your part.

• HP Envy 5530: Question of scanning

  Hi there when I try to scan the overview screen appears correct, but when the scan sends to the computer, I'm not receving the whole scan and all I get is the header of the page and its very big I get 3 images with three different headers.

  Ive scanned my passport and he sent that fine and correct.

  IM now at a loss on how to continue

  Hello @Felicite,

  Welcome to the Forums of HP Support!
  
  I understand that, in the scanning of your e-all-in-one printer of HP ENVY 5530 to your computer Windows 8 you are not able to get the scanning full page appears correctly on your computer. I would like to help you to solve this problem today. The HP scanning software is probably set to an option of cropping so rather than scan the entire document into your computer, the software is cropping some sections. To ensure that all HP scanning settings are configured correctly for the scans of success please can I you follow the steps below.

  1. on the desktop of your computer, please click on the HP Envy printer Assistant icon

  

  2. When The HP Printer Wizard opens, click scan a Document or Photo

  

  3. in the HP scanning software click Photo to the file or Document to the file and check the setting of the Scan size above left. Try this setting on any scanning area.

  

  4. prior to Scan, click on Advanced settings down right. In the window parameters advanced search to optimize the quality of the Image at the top. If this box is checked, please uncheck it. If it is not checked, please check. To the substantive aspect for car culture. If this box is checked, please uncheck. If it is currently disabled, please check. Click OK at the bottom. Click analysis.

  

  Scan from the front panel of your printer will mimic just the settings under the HP software on your computer. Once you set the settings in the HP scanning software they should take effect when you scan from the front panel of your printer.

  Please let me know if these steps don't resolve your problem. Good luck!

• HP ENVY 5530 - How can scan multiple pages into 1 pdf file?

  Hello

  Can someone tell me how to scan multiple pages into one pdf document.  Currently, I can only 1 page per pdf which is not ideal for large documents.  I have a HP ENVY 5530 and am running windows 7.

  Many thanks in advance,

  Hi Bert1,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see that you encounter some problems when trying to scan multiple pages into a single file. I did some research and I found a great Charter which will explain in detail How-to Scan: Windows 7.  Once you have the document open, please scroll down until you see the part dealing with the digitization of several pages in a single file.

  I hope this helps with your question.  If by chance you need more help, feel free to write me again. I'm always happy to help you.

  Thank you for your time.

• HP Envy 5530: cannot scan

  My scanner was working fine until recently - now, I get "server connection error" when you try to scan.  Have been through similar messages and tried to change the manual settings, as suggested, without success.  Fine prints.  VERY FRUSTRATED...

  Hey @hiljess,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I see that you have some problems with the scanning to E-mail on your 5530 desire. I can help with that.

  To correct this:

  1. On your printer, click web services icon in the upper left corner.
  2. Click settings.
  3. Click on delete Web Services.
  4. From the main screen click the icon of web services again.
  5. Click on accept and Yes.
  6. Try scanning to Email.

  This should allow you to use the scan to E-mail again. As you are using an operating system Chrome note also that this will change your address ePrint. If you use ePrint or Google Cloud Print, then you need to add your printer again.

  If this resolve that your problems then please let others know by clicking on accept as Solution below my post.

  I hope this helps and I hope you have a great weekend!