SimplePass login does not

My simple pass is not letting me in my new laptop, it's a flag with windows 8.1 new
The statement:
Access to windows cannot be granted until you authenticate you with all of your required peripherals
Please help immediately

Hi DragonRise_, welcome to the Forums of HP. If SimplePass not allow fingerprints to enter Windows, make sure that you have entered your fingerprints by this installation document: using HP SimplePass Fingerprint Reader (Windows 8)

If you need additional support, please provide the model number of your laptop: Guide to finding your product number. Can also provide the error rejection exactly as it appears?

Tags: Notebooks

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