Smart keyboard sometimes does not work

I have a smart keyboard connected to an iPad 12,9 Pro.

Sometimes it stops working and I have to restart the iPad be responsive again.

This is quite annoying because it happens 4 - 5 times a day.

I think it's a software problem. I look forward to a solution from Apple.

Hello alessandro2410,

Thanks to ask questions on your Smart keyboard doesn't work don't not with iPad Pro sometimes. I understand how it is important to have a functional keyboard at any time since everything we do these days is on our devices. I'm happy to check this with you.

To make sure the Smart keyboard until properly, I want to double check all of this help article: use your Smart with iPad Pro keyboard. If everything is correctly configured, at the end of this article is the section to get help, if there are any questions by using the intelligent keyboard with iPad Pro. If the keyboard stops working, I try to adjust the position of the iPad for a while and then re - implement Type position. I would like to ask some clarifying questions to try to win because of that.

1. have you setting the position of the iPad for a moment, then put back in the position of Type help or you must go through all the steps, and he only reconnects after restarting the iPad?

2. when it stops working? You mentioned that it does that 4 or 5 times a day, but it's after the iPad goes to sleep, or after you do not use it for 10 minutes, you can isolate when it no longer works to offer other options?

3. have you noticed the disconnect keyboard started after 10 iOS upgrade only?

Please provide information and work with me here in Apple Support communities. Have a great rest of your day.

Tags: iPad

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