Smartphones blackBerry need my terminal to get blocked because my blackberry was stolen

Hi, my blackberrybold was stolen and I wanted my terminal to blocked the person who stole so he won't be able to get into my pictures, sms... can I retrieve my contacts also?  could you do something for me? I have the pin code of the terminal and the version of software written in blackberry desktop software would it be useful to block my terminal and retrieve information? Please help me or tell me what should be I have not set up blackberry protect on my cell phone before it was stolen:'(que puis_je faire?) Thank you

The first thing to do is call your operator, SFR, and have cancel them your SIM card. In this way, no one else can rack up charges on your account. Also ask them if they will blacklist the IMEI number. This will make the phone unusable to anyone else on any network worldwide. If you have a backup made with BlackBerry Desktop Software you can restore it to another BlackBerry phone. What a pity you didn't BlackBerry Protect installed on your phone, because you could have done the phone useless to someone else on your own by wiping all data from it and lock it with a password so that no one else can access it.

I wish you only good luck to return to normal.

Tags: BlackBerry Smartphones

Similar Questions

  • Smartphones blackBerry 8520 stolen :(

    Hi friends –

    My son lost his BB 8520.

    Obviously, the SIM having been deleted, it cannot be contacted at bbprotect. Question - if the thief tries to re - register this device, he will succeed it indicates the PIN code is already registered to a different e-mail ID?

    Thank you!

    Sofia wrote:

    Well - thank you! Learn how service providers work, I doubt if a 'block' would be really effective. And in any case, it could be re-recorded with a different service provider.

    Hello rajam

    You must contact your carrier first, if they managed to block or blacklist this device PIN and IMEI numbers, then this particular device may not be registered with any other Provider.that Service for sure.

    Sofia wrote:

    My question was more whether, if the same device can be re-recorded with different email id if I release the Unit flew with mail association electronic id provided.

    If you are unable to block this device then yes it can! As I said earlier, if he do a Serurity wipe and put it back to the factory setting so it will be able to associate a different email with this device identification.

    So all you need to do now is to contact your carrier or it Service provider know if they can block or blacklist this device PIN and IMEI No.

  • My BlackBerry Q10 Q10 BlackBerry was stolen. The device password is safe?

    Hello world

    Today, someone stole my phone while I was on the train.

    I have locked my beloved BBQ10 with a password via BlackBerry Protect, disabled my SIM card... and oops. I can't send any new order because my sim card no longer works. I've seen on forums that my operator cannot reactivate the SIM card (I hope he can, I'll make a phone call tomorrow).

    I have ALL my files, accounts of messaging, photos and notes on this phone. I already changed the password of my email accounts, etc... But I'm worried about the stuff I have inside this phone.

    My phone is safe, even with a password?

    It is said that the next time that my BBQ10 will be connected to the network, my device will be wiped. But friends tells me that the password will not lock my phone too long. I'm a little afraid.

    Thank you.

    Your data are safe, once the thief or whoever it is, try the tenth incorrect password entry, the unit will immediately and automatically, in a wipe of security data, the personal information, contacts, etc. Map of the media is NOT wiped off, the memory of the device.

  • BlackBerry Smartphones Blackberry protect site does not recognize my camera

    Afternoon, my blackberry was stolen last night so I went on the blackberry protect site to wipe my data, etc, but the site indicates 'add device '. my camera is not displayed? can someone please? I know that it has been permanently installed on my phone because there always used to tell me that my backup was successful, after having saved and also, it is on my blackberry app world.

    The only way to recover data from backup BlackBerry Protect is with a BlackBerry smartphone.  You will need to get another BlackBerry, BlackBerry Protect using your BlackBerry ID login, then download the backup data on your new phone.

    I hope that helps you.

  • Smartphones blackBerry lost all emails & SMS after change of date

    After that I updated my BB Bold 9000 date 6 July 2015 , I lost all received emails and text messages. It is amazing that this can happen without any warning. This certainly isn't the first time that I am losing all my data. It's so frustrating that I am strongly considering leaving BlackBerry and switch to another brand.

    An assistance service, you can call and talk to a real person also seems to be not implemented to BlackBerry. Maybe they hate costomers?

    Your comments are welcome.

    Karim

    Karim says:

    You have a backup of the device, you need to do at least once a week?

    My last backup is June 25, so fairly new

    Let me know.

    I am mainly interested to recover SMS lost - are. I have seen that it is possible to use back pointing up. How to recover SMS throughy this method? I don't see TEXT in the list.

    Connect your BlackBerry to your PC via the USB cable.

    Open Desktop Manager > backup/restore > advanced.

    In the right pane, you will see your device data, in the left window, you will see your backup data. Do scroll through SMS messages and see if there's something there.

    IF you do not see the backup data in the page on the left, above the pane, you choose file > open and navigate to your specified IPD backup file and open it.

    In the left pane, navigate to the SMS database and highlight the

    Click on the RIGHT facing arrow in the clear of the screen to move the data to the device.

    Follow the remaining prompts to complete the process.

    Karim says:

    JSanders wrote:

    You're kidding right? You come here on this forum, made up of volunteers and those who like to help others and in your fifth only after you choose to insult us? I think you could discover that"poops in his back yard, steps of battery.

    In a way you are right, although some understanding for the frustration when someone has lost all the data would be welcome.

    Key. Don't come here to criticize the volunteers very well here, either. Check my 26 000 posts here and see how understanding I have for frustrated users. I have very little understanding for rudeness.

    Karim says:

    I can count tens of thousands of users who have been helped here.

    It is excellent for those thousands, but is not strange is that a device needs a forum where thousands of users need to go to get help because they are lost or frustrated. The best provider is a provider that does not need a helpdesk because everything is clear. This seems to be impossible these days 

    Of course, it is not strange that there is a forum like this. You have quite a learning curve high on BlackBerry, and you have users. Combine the two and you have gobs of questions.

    Karim says:

    It is if you have a BlackBerry with Vodafone BIS data Plan. How do I know this?

    Call your carrier and you ask if you have the BlackBerry BIS data Plan. They will know. It should be on your billing, as well.

  • Smartphones blackBerry how to block calls or I cant.

    need to know how to block calls

    Hi theunderdogg1965

    Welcome to the community

    If you want to block some calls on your device, you can install any App.Go to App World of call blocking, and there are several version free call blocking app available. It allows to block these calls.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • Smartphones blackBerry with curve 9320 problem: I need to disconnect and reconnect to receive mails and browse

    Hello

    I have the following problem with my BB Curve 9320: several times per day email stop and I can't use the Internet (while telephone calls normally).

    Whenever this happens I have to disconnect and reconnect to the network. As soon as I reconnect to the network again starts the flow of electronic mail and Internet is available.

    I contacted my mobile operator (wind, Italy) and told me that it is not for lack of wind, but a technical problem of the phone.

    Thanks in advance for your support.

    Marco

    Hi, KIDA,.

    Try one of the following - option

    1. when your device is turned on, remove the battery for a minute and then reinsert the battery. This do a reboot your device that addresses minor issues with the BlackBerry.

    2. KB17877 how to start a smartphone BlackBerry in Mode safe

    3. have a backup of your device data and then have a security wipe. Options > Security > Security Wipe. Enter "blackberry" without the quotes. This will delete all your data from the device.

    4. consider the update/reinstall the OS device.

  • New Smartphones blackBerry tour need help!

    I bought bellshare buzz berry and when I try to record sound telling me that my code is invalid I do also I've been trying to customize the sounds on my Tower rather than create a whole new profile is possible on the tour, I have been able to customize and edit them on the Pearl but noticed on the tour that you can't or perhaps its my phone please someone help

    First of all, I would contact BellShare for support of their application.

    For the issue of profiles, it is a bit different for the latest operating systems.

    KB16476 How to change a sound existing profile on the smartphone BlackBerry Storm and BlackBerry Tour 9630 smartphone
    KB16477 Create a sound profile for a specific contact on the smartphone BlackBerry Storm or BlackBerry Tour 9630 smartphone

  • BlackBerry Smartphones Blackberry Curve 9310

    I started the download of MP3 music on my Blackberry Curve 9310, OS 7.1.

    It has been loading for 2 days and my phone will not work.

    I did and A:LTt RST, but it did not work.

    I pulled the battery several times and plugged the charger, but that did not help either.

    My phone is still stuck on loading.

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

    HELO everyone

    I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

    It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

    During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

    Thanks to you all I'm waiting for your helpful solution.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry 9790 keeps restarting

    Please I a BlackBerry 9790 I just got as used just not up to months past but it maintains itself frequently reboot at a time I thought it was rhe battery I bought a new but it keeps doing the same thing. Please kindly help me thanks

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry Smartphones blackBerry 9800 - scroll

    I'm unable to scroll before the initial screen in applications like facebook etc etc.

    Hello!

    Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.

    See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If this isn't the case, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    Good luck and let us know!

  • Smartphones blackBerry with Blackberry ID problems

    I deleted my Blackberry ID by clicking on the link provided in the confirmation email that I received when I first created it. Now when I want to check my account or put in another SIM, he still asks me to connect, but I don't know my password longer (am now at 6 out of 10 attempts). At the same time, when I click on the option 'forgot password' it tells me to make sure that my BlackBerry ID enabled one I typed the right e-mail address? !!!

    How I can ged rid of it all? I don't need a Blackberry ID and want to just my phone as it was before I created this account in the first place. Help, please

    Yes, a wipe will delete all user data and perhaps all the 3rd party apps... see these for reference:

    • KB26694 How to change the ID BlackBerry PlayBook, BlackBerry tablet or a smartphone BlackBerry with BlackBerry 7
    • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

    If you use your BB (I'm not on this point), you can make a backup of your data first with Desktop software and then restore after completing the BB ID wipe and other things..., it would be better to wait the restoration before know of things work well, just in case where:

    You should also probably do a selective restore rather than a wholesale restoration... just to be sure restore you only the data items that are important (e.g., contacts, calendar, etc.) and not on the databases that could be problematic if restored:

    • KB03974 List of database for the blackBerry smartphone

    In addition, it would be a good idea to use a desktop app Organizer for your data, rather than having your BB as the "main source". With a compatible organiser, you can synchronize between your PC and your BB all these data, which then allows you to forward to your full size PC monitor/keyboard/mouse to actually work with the data:

    • KB12268 BlackBerry Desktop Software for Windows supported for synchronization applications
    • KB03315 How to synchronize Organizer data (calendar, to-do list, memo list and list of contacts) using the BlackBerry Desktop Software
    • KB19148 How to synchronize Organizer data in Microsoft Office for Mac between the phone smart BlackBerry and your Mac using BlackBerry Desktop Software

    I know I'm throwing a lot to you, but, well... I want to make sure that you are getting the most out of your BB you can, as well as the protection of your data at the same time. Oh Yes... which reminds me... don't forget to activate the app BB Protect free once you have everything... He's going to save your data in the cloud as an extra measure of data protection. It will also help in the case of loss or theft.

    • KB25061 What is BlackBerry Protect?

    Good luck!

  • BlackBerry Smartphones Blackberry curve 8520 white goin guard then dies?

    Suddenly, my bb 8520 curve goes white then dies even if he is charged at 100%? I got new battery but still does it? So, it may be the battery?

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry Torch 9850 PC board of the battery problem.

    For the last couple days, my torch 9850 has been emptying faster than usual. The drainage rate was about 4.31% per hour. Unfortunately today, I was with my flashlight to take a photo when I watched the battery indicator drain about 80% of yellow to the red outline with the flashing led in under 2 minutes. The phone also randomly off followed by a solid red led, followed by 2 red blinks. Since this morning, I put a good known in battery. He killed that, in about 15 minutes. The only third party application that I have is The Weather Channel. The only application running is phone, SMS, email and contacts. I reloaded the software the first time that drain you.

    Hello!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    Good luck and let us know!

Maybe you are looking for