Smartphones blackBerry solve

I was told I should "resolve" when a solution is found.

How do I do that?

Well, when you are the creator of a thread and someone meets her and they solve the problem for him, there will be a green box 'Solution' on the right (below the star of Kudos). If you hit who then it will mark this reply as one who had the answer you are looking for

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones BlackBerry contacting Support for help

    I bought an App in Blackberry AppWorld call Quicklaunch. I was able to install the application on my device, but it says that I need an activation code. I went back and read all correspondence related to this, and it seems that I never received. I have also connected through my camera to BBApp World 'My World' to retrieve the registration without success.

    So now I am trying to reach Blackberry Support by filling the forms online and when I get to the page where I clicked 'submit' I get the message:

    Please correct the following items:

    • Please provide a valid Smartphone Blackberry PIN

    I have double/triple checked this several times and I put in the correct number. I have same box the package originald BlackBerry which is the correct PIN code. How to solve this? My BlackBerry PIN will not work when trying to get help for a paid program activation code I've ever received. I know this been answered several times already, but the common response is "I'll PM you the information.» How can I get help with this?

    Good luck, I don't know it's no fun to call them, but it's really the best option for your situation because none of the technicians App World follow this forum and your of is an issue that has to look at their end.

  • Question of Smartphones blackBerry about Blackberry and my email Web email.

    I am currently using ATT Yahoo Web Mail, and I have a Blackberry Tour, which has been configured to receive emails from my Web Mail in turn.

    My situation is that whenever I get a Web Mail and then it is sent to my lap on my Web Mail it shows that its in the open State. I was wondering if there is any way to solve this problem. What I want is that my blackberry Tour to be separated from my Web mail only for its open state between the two.

    Also, I used this with Yahoo Web Mail and not ATT Yahoo Web Mail with the Blackberry Tour where it was made exactly cela where the blackberry was not Web mail whenever I open it from my blackberry. So I wonder if its an option that must be pushed or do I need to contact someone for this be resolved because I contacted Yahoo ATT and they suggested that I need to contact support by email BlackBerry in this regard as they said that its more likely that the BlackBerry server is causing this situation , but I want a second opinion before I try to call them.

    Thank you.

    Hello and welcome to the community!

    This KB could if apply... you might have to experiment for your particular situation, but it might give you an overview.

    • KB13704 Received e-mail messages from the BlackBerry Internet Service through an integration of Yahoo! are delivered to the smartphone BlackBerry as read

    Good luck!

  • Smartphones blackBerry freeze / hang screen - Curve 8900

    Hi, I have a Curve 8900 which works fine since I bought it 3 years ago. Recently, the screeen began to crash and freeze and its driving me crazy! The usual routine to take out the battery when the unit is on solves the problem temporarily, but then after a short while the problem comes back... Please help... I have zero apps on the device. I have put some photos on the device recently but the memory card still shows 75% of free space! Thank you very much.

    The first thing I recommend is to check what I said in my first reply you above... Make sure you have a solid backup. Given what you describe, your situation may worsen, and data loss is without a doubt a high risk to you now.

    Assuming you're all good in this regard, then then I recommend a full WIPE on the device:

    • B14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

    But before you do anything about restoring data or reinstallation of applications, make sure that the problem re-no appears not at 100%. If it is not the case, then you can restore/reinstall. But if so, then more drastic measures are needed, starting with a refill of BONE.

    At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

    From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try this procedure might limit the specific causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

    Hello

    I hope one of you whistle may be able to help me.

    I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

    Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

    App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

    (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

    He said: I'm running the latest version of the software, so I don't understand what is happening.

    I rebooted several times, no luck.

    I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

    No matter what valued Advisor,

    Thank you!

    Hi Mononoke,

    Cause 1

    4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

    Resolution 1

    The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

    1. Open the BlackBerry browser on the BlackBerry smartphone.
    2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
    3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
    4. Check that BlackBerry App World is located on the home screen.

    Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

    The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

    For more details see the KB articles below-

    • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

  • Smartphones blackBerry eception exception: Application net_rim_medialibraryplayer (291) does not. process is completed

    Hello world

    I'm listening to music with my blackberry 9700, but as soon as I select a title and click on play all crashes and I have to restart the device.

    After indicating my pin code, I get the error message "eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

    What this means and what I can do about it?

    Your help is really appreciated.

    Thank you very much in advance.

    Miriam

    Hi and welcome to the forums!

    "After indicating my pin code, I get the error message" eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

    Do you mean your device is password protected, and you enter the "pin" or you

    must enter a PIN in order to listen to a song?

    I guess that your support is on a memory card, if you take it off you have the same error?

    No problem with the ringtones and alerts?

    The first step would be a traction battery as shown below.

    No data will be lost when you do the following: remove the battery while the device is activated.
    Replace after one minute, let the device reboot 10 minutes, see if the problem is corrected. I like to leave the device completely reindex the files.

    If this doesn't solve your problem, try raising the phone in safe mode;

     KB17877 How to start a BlackBerry smartphone in safe mode.

    Check the settings of your media card, if they are correct, reverse them and reset. Then battery pull.

    Use the following settings in the segment of memory of the menu options.
    (options > memory)
    Card support ON
    NONE encryption mode
    Media transfer protocol WE
    WE support mass storage
    Auto enable mass storage support when it is connected TO

    (still in status > scroll to security options > encryption0)

    Make sure of course have no content protection enabled.

    Battery pull what happens?

    If all else fails, I would use the following to verify your card (save the media BEFORE!)
     ' KB14745 ' " Memory card error, please use disk utility control on computer" is displayed on the home screen of the smartphone BlackBerry.

    I've left the best for last, which would be a wipe and charging the device, OS, after a full backup successful device using Desktop Manager.

    Try and see if you can get the following error information:

    KB17215 How to extract information from a BlackBerry smartphone with the Chargers or incorrect command line tool

    And the last would be the device OS reload.

    KB13323 Untrapped exception errors appear on the BlackBerry smartphone

    Let us know how it goes!

    Thank you

    Bifocals

  • How to download music content of the smartphone BlackBerry 8530 for Windows Media Player?

    Connect the Blackberry Curve 8530 to USB connection default to the Windows Vista system to Windows Media Player-device Set Up to Blackberry8530.  Choose to synchronize give 2 options in manage files on existing device.  Leave or delete existing files on the device and sync to the space available.  Choose to click 'next' only will configure sync.  How to download or transfer the contents of the music of smartphone BlackBerry 8530 for Windows Media Player?  Content music on BlackBerry has been added to the same player before being wiped and reprogrammed.

    Hi Timothy,.

    You can use the software provided by the camera to transfer music from your device to the computer. You can consult the documentation provided with the device.

    Windows Media Player is used to copy music, videos and pictures of the Player library to a portable device, such as a compatible MP3 player. See the link below

    Set-up-a-device-to-sync-in-Windows-Media-Player

    http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-device-to-sync-in-Windows-Media-Player

    You can know

    Add-items-to-the-Windows-Media-Player-library

    http://Windows.Microsoft.com/en-us/Windows-Vista/add-items-to-the-Windows-Media-Player-library

  • BlackBerry Smartphones Blackberry Priv bricks during update MM

    Hello everyone,

    As a user of BB for a long time (since the curve 8310 until the Passport), I couldn't resist the temptation and I ended up buying a private AT & T unlocked the B & H store in Manhattan during my vacation.

    As soon as I come home in Spain, I started the MM updated procedure with an autoloader, according to the following instructions: http://global.blackberry.com/en/support/smartphones/blackberry-PRIV/reload.html

    I downloaded the SW AAF355 version and drivers USB (computer restarts after the installation).

    Installation script has detected the Priv in fastboot mode after lowering the volume + key combination of power and apparently started the update, but suddenly the phone restarted with black screen and led flashes between purple and green.

    Quick notes: I've updated devices BB10 via autoloader a couple of times and I did the update did not complete successfully using Mac OS (latest version), but I tried tha same procedure from a W7 PC too.

    Now, I'm still stuck with black screen and led flashing and computer does not detect the phone more. I tried all combinations of possible keys try to restart the phone but no luck.

    So I ask help to members of the community on what can I do to get it fixed, cause I think that the problem of Mayor is I'm in Spain...

    Thanks in advance.

    OK, it seems that I finally I could remedy then I'll write the steps that I followed, just in case.

    In my case, I was not able to start the phone in following mode fastboot with all combinations of keys, and the computer it has not detected:

    -Low volume + button.

    -High volume + button.

    -All buttons pressed at the same time.

    But after some trial and error, I pressed the middle (the toddler between flight up and down) button + power button and the phone started in mode 'starting'

    The computer detects it and loaded MM autoloader (first attempt get stuck again, but a 2nd went until the end). After that the phone boot up normally.

    Thanks to all the members of the BB community and have a nice day!

  • BlackBerry Smartphones Blackberry Curve 9310

    I started the download of MP3 music on my Blackberry Curve 9310, OS 7.1.

    It has been loading for 2 days and my phone will not work.

    I did and A:LTt RST, but it did not work.

    I pulled the battery several times and plugged the charger, but that did not help either.

    My phone is still stuck on loading.

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • Create application communicating with smartphone BlackBerry PlayBook

    I want to build apps PlayBook that communicates with the smartphone BlackBerry.

    For example, create the document or something using BlackBerry smartphone while I'm out, change it with PlayBook when I went back to the office.

    My questions are:

    * PlayBook reads smartphone as the persistent store data?

    * If Yes, where can I find the document resource to do?

    * If not, is there another way to get data of the smartphone?

    None of this is currently available in the SDK 0.9.1.  It is said that would not be possible, but has received no roadmap.

  • BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

    HELO everyone

    I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

    It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

    During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

    Thanks to you all I'm waiting for your helpful solution.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry 9900 sending does not BBM Z10 and Q10

    Most of my colleagues use Q10 BB or BB Z10 and I have BB bold 9900, but I can't send them BBM I can receive their BBM. Help, please!

    Hello

    Thanks for the confirmation!

    Regarding your question, there is already a Knowledge Base article that is associated with this error:

    KB34245 : A checkbox, and then a red x appears when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a smartphone BlackBerry 10 via BlackBerry Messenger 7.0.1.23

     

    In my opinion # Workaround seems to be a little hard.  So I prefer you should first try to reinstall the BlackBerry Messenger application and see if it helps with your current problem.

    To make your homescreen go to Options > device > application > locate and delete BlackBerry Messenger from this list.

    KB10040 : How to view or delete the application installed on a blackberry smartphone

     

    Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

    Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

    Please try it and let us know of your progress.

  • Smartphones blackBerry 8520 bb curve blackberry software doesn't have a software device blackberry for the device you have connected to the computer

    the last time that I update it this is in version 5, but when I click on update download update again and suddenly, it was frozen and the result when I start my bb is reload software: 507

    I read on the forums, but I can't work with this

    Hi and welcome to the Forums!

    On your PC (you cannot do this on MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install to your PC, the BB OS package you want:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

    Do not forget to save.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry Smartphones BlackBerry 9790 keeps restarting

    Please I a BlackBerry 9790 I just got as used just not up to months past but it maintains itself frequently reboot at a time I thought it was rhe battery I bought a new but it keeps doing the same thing. Please kindly help me thanks

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • BlackBerry Smartphones blackBerry 9800 - scroll

    I'm unable to scroll before the initial screen in applications like facebook etc etc.

    Hello!

    Each time a random strange behavior or slowness comes, the first thing to try is a proper reboot:

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.

    See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If this isn't the case, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    Good luck and let us know!

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