Smartphones blackBerry the ball why would not work?

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• Smartphones blackBerry 9900 data Plan does not work!

  Hi, new here, great site!

  I'm from Canada, with Koodo and bought a unlocked 9900 opportunity, my neighbor via a Classifieds site, and as much as I know it was his business phone.
  I wiped it it clean and improved the operating system to 7.01

  I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

  I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

  It is H + at the top right of the screen, but who has always been there.

  She said that maybe the phone was restriction IP since I bought it used, and maybe BB Swiss Army tool could help me get off, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

  Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

  Suggestions for making data work, or do I need a new phone?

  Hello and welcome to the community!

  Serious9900 wrote:

  bought an unlocked 9900 used my neighbor via a Classifieds site, and AFAIK it was his business phone.

  Let's start there, because who can be tricky depending on what exactly is meant by "business phone". Reference:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Many of the steps can only be carried out by the seller... for example, if the prior carrier still has a BIS account allocated to that specific device, so no other carrier will be able to create a BIS account for her, and a BIS account is required to use wisely. As a general rule, a carrier will come out only the BB from the account when the real account holder made the request... and you will not if this situation applies.

  In addition, if the device has been activated BES, you need to follow additional steps. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If there is an IT strategy, then there are a special method, you need to remove it, but it will be successful if the BES server, to which the device has been set already has the removed feature of it... you may need to ask the previous owner about it. If this BES server was deleted, you can use this method to clean up the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  It is necessary to use this exact method... refer:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, with all these preliminaries of the road...

  Serious9900 wrote:

  I noticed that the previous service logo remains still (Rogers) during boot-up/shutdown, hmm, OK whatever he is working with Koodo.

  As you guessed, it's irrelevant. BBs are still originally designed for a specific carrier... and some of these contractual carriers with BB to place a splash screen of starting the device ROM, that can never be changed. But, it does nothing other that that unit was built for this carrier... but as long as all other things correctly, it is not serious at all.

  But, to be clear, when you say "it works on Koodo", I guess that's your voice services? And are all now, you must operate your data services? If telephone services do not work correctly on Koodo, then it is useless trying to get data services going.

  Serious9900 wrote:

  I called Koodo to allow data, but nothing works. I called them and they told me to enter "bb.koodo.com" in the APN field with no username and password. Then to save the host Routing Table (he told me that he registered very well) but I did not receive a message. Also, we have removed battery and tried everything again. It still does not.

  But now say you "nothing works"... should I continue to assume this are information specific to the data, and that telephone services continue to operate properly on Koodo? Sorry for being blunt, but clarity is critical or waste us time on unnecessary things.

  When you say "he told me that he registered very well", which means exactly please? This means that he said something like 'Check pending', 'Record sent' or some other message popup? Once again, here the clarity is critical. If that's what you saw, then indeed it is not registered correctly. Rather, he made the application very well... but until the enrollment message arrives in the Messages application, then the intervention is required since the data network of the carrier did not and until it nothing for the data will be working.

  Serious9900 wrote:

  It is H + at the top right of the screen, but who has always been there.

  Upper case H +? Once again, just double check, since if she was tiny, that it would mean something completely different from that of capital letters. Top of case, this is what it must be.

  Serious9900 wrote:

  She said that perhaps the phone restriction IP since I bought it used

  I don't know what she thought about it. May be restriction of BES and if the above process I gave you can purify that.

  Serious9900 wrote:
  and that maybe BB Swiss Army tool could help me to remove, but she didn't know how. So I downloaded and pushed some buttons (more precisely remove COD) and really messed up my phone... lol

  Never good to a few buttons when you don't know what you do... I don't remember if BBSAK is able to remove political or not, but it can do a very good cleaning.

  Serious9900 wrote:

  Just reinstalled OS7.01 once again and fortunately had a fairly recent backup.

  And that could be part of your problems. If, for example, the device has one IT political edge, while part of a full process... which means that even if you happen to clean off, a complete restoration simply will return to the instrument, turning to your right back to where you started backup/restore. Instead, to do only a partial backup or restore, and more precisely to avoid data bases that have to do with THIS, political, business or something similar... the conservative approach is to only to backup/restore of critical databases you need (for example, contacts, calendar) and manually reconfigure the rest. Remove a policy is a tricky thing.

  Serious9900 wrote:

  Suggestions for making data work, or do I need a new phone?

  I think you have enough to start on top. Another question about whether Koodo, however, is if their network is configured to auto-fill your specific with entries HRT device model and service book. If their network is not, while actually explains everything. No carriers configure their network to support all models of BB... each one chooses a subset of the model numbers of BB and configure their network accordingly. But trying to use a model number BB on a carrier network that is NOT configured for this model results in number exactly what you live... their network will not automatically grow some HRT and SB entries on your device because their network does not recognize your device as a model BB number taken in charge.

  Looking at a reference that I can find, it seems that Koodo is configured for the 9360, 9300, 8530 and 9790. But not for the 9900. Now, is that with a proverbial grain of salt... that reference does not necessarily mean that the network of Koodo is not configured for the 9900, it's just an indicator that is not. Koodo can only tell you that answer for you.

  Good luck and let us know!

• Smartphones blackBerry CURVE 8520 - KEYS do NOT WORK

  Need help to guide the qwerty, other keys and navigation pad do not work. When conncting the cellphone, the confirmation of the alarm appears and cannot cancel or open other files.

  already, restart the phone and remove memory card but still problem occurs.

  Make a backup of your device information, do an update if your device have no updates to detection of power or just a reset of factory settings if the error persists you need a replacement under warranty.

  Save as follows:

  For a backup of the data on a BlackBerry smartphone, follow these steps:

  Click device from the upper left corner of the BlackBerry Desktop software and select Save in the drop-down list or simply click Back Up Now from the main screen of the BlackBerry Desktop software.
  Mark the appropriate customization level (full, quick, custom).
  If your smartphone includes built-in multimedia storage and you want to back up data stored there, select the files on my built-in multimedia storage box.
  Enter a file name if you wish, or leave the default text.
  Let the disabled Encrypt backup file.
  Select back up.

  Update as follows:

  Connect the phone to the computer.
  In the homescreen of the BlackBerry Desktop software, click Update.
  To download an update, click on Get update.
  To view other available BlackBerry Device software versions, click view other versions. If necessary, click a different version. Click on install.
  Do one of the following:
  To keep a backup of your smartphone data file and settings, select the backup of your data device checkbox. This backup file is restored to the smartphone, once the update is complete. If the data is not saved, the smartphone data, settings, and e-mail messages are removed from the smartphone once the update is installed.
  To encrypt backup data, click Encrypt backup file.
  Select the keep me Subscriber for email notifications box to receive updates when new versions of the BlackBerry device software is available.

  Click on install update.

  When the confirmation message that the update is complete appears, the BlackBerry smartphone can be disconnected.

  Force detection:

  Remove the battery on the back of the BlackBerry smartphone.
  Connect the BlackBerry smartphone to the computer via a USB cable.
  When you are prompted to restart, update or cancel, click Update. If the updates are found Desktop Manager invites you to do the update, update later or check other versions
  Click on Get Update in order to install the recommended software version or the sight of other Versions to manually select the version you want to install and click on install.
  In the Update Options screen there is the possibility to enter the email address to be notified in the future when there are new versions of the software available.

  fill out the check box and enter the e-mail address in the text field to receive notifications by e-mail
  Uncheck and leave the field blank to not to receive updates.

  Reinsert the battery that was removed in step 1
  Click on Install Update

  Reset the factory settings steps:

  In the upper right corner of the BlackBerry Desktop software, click on the? in the upper right corner of the BlackBerry Desktop software.
  Click on support resources
  Then the Support Tools
  Click on the Reset button under the heading Reset to Factory Settings.

  Any question let me know. !

• Smartphones blackBerry Desktop Device password does not work

  When I connect my Storm to my PC via a cable ubs, a pop-up box to request my password for the device, but it does not accept my correct password.  I guess that's the same password I use on my device each time that I unlock it. I tried turning power switch digital lock but still does not work.

  I have 'Safe' switch off my camera and then disable the password on the device before plugging it back it.

  What hassle.  Any solution?

  Thank you.

  Do you have a digital password?  What I mean is, you keep the storm in portrait mode when you enter your password on the device and it is a series of numbers?  If so, this translates into the storm than the alpha characters, which you can use on your pc.  For example, if your password is 369, and that's what you enter on the storm when you hold the device using the appeal on its merits, then your password if you notice the characters entered so alpha characters are 369 is actually dmw.

• My Storm2 blackBerry smartphones all the physical buttons do not work properly?

  Hello

  Y does it anyone help me how to solve a problem that I have with my Storm 2, including all the physical buttons (green & red phone buttons, Menu and back buttons. Also the power button and convenience of left & right keys.

  I uninstall (downgrade) & reinstall (update) the operating system through the Desktop Manager, but stil could not fix this problem at all.

  Thanks a lot for your help.

  ARI

  Indonesia - PIN: 320D3E1E

  Remove the battery and place the unit in a warm place for a few days, like on a hot piece of stereo or electronic equipment, or place the device in a bag of uncooked rice. Give him a few days to dry, and then try again.

• Smartphones blackBerry BB 9700 - peripheral does not work beyond a minute

  Hello

  I've updated the software of my BB Bold 9700 ver 5.0 to 6.0 Bundle 2475 worm. Now when I restart my machine, it works well for around a minute but then it gets hung and I can't use it any more. I tried to connect with BB Desktop Software but the problem persists. Please provide a solution for this. One of the reasons for this could be inadequate phone memory. So is there a way I can get back to ver 5.0 now?

  Hi nikitshah1790

  Its a choice the user is he wants to stay on OS6 on the bold 9700, but 15 MB is not leaving a good memory to run your BlackBerry smartphone, you can't open multiple tab on your browser at any time or can not run more then two applications to an instance or your device will freeze or crash.

  You can try to remove language packs from your device, it will give some media of memory.enable support on the card device, also make a regular backup of all of your messages or emails and delete all old messages at regular intervals, otherwise they will be removed from the unit due to low memory. Please go through this Knowledge Base on how to increase free memory:

  KB14320  How to maximize the battery life and available memory on the BlackBerry smartphone.

   

  Once you have install OS 6 on your device previous OS 5 is no longer on your device has been deleted automatically. After any OS update, we should try those below mentioned step which I think he's going to solve all your problems related to connectivity of devices to your network.

  1 - Save your pocket computer.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us. And you can always return to the previous operating system when you feel its necessary.

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Smartphones blackBerry the send option is not available when you try to reply to a message

  Bold 9700, 3 days old

  V5.0.0.344, Platf. 5.1.0.96

  WLAN: 2.7.0.54

  Everything works like a charm, I can send emails and receive their and everything else this wonderful little piece if exceptional technology is supposed to do... except the answer to an e-mail message.

  I have read many, many solutions found on the internet all day today at the point I'm exhausted, so I have no choice but to take your valuable time to help me.

  I did the removal of Options Options/Advanced/Service book and restore CMIME thing and no change.

  I can do is not properly, this may be the case.

  Please help me.

  Thanks, Luisfo

  Somehow, all of your books to your Service account have not loaded or installed.

  First of all, try a reboot simple:

  With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

  Now, on NEW emails received on the device, see if you can answer?

• BBM of Smartphones blackBerry, e-mail, whats app not working not

  Hello

  For the last 2 days, the only thing that work on my phone is to receive and make calls and SMS, everything that is bbm, whats app, email, who's who, world blackberry even NOTHING works. Does someone can tell what I can do on this issue.

  Thanka

  Try to make a first battery pull.  If it doesn't work, call your carrier so that they can update your blackberry services.

• Smartphones blackBerry "BOLD" Volume controls does not work

  Good day to all,

  I've had my "BOLD" for about a month now. When I got there, I was able to adjust the handset volume during calls or when you listen to the music by pressing the buttons of the volume control on the right side of the phone. However, the buttons just stopped one day and I can't adjust the volume in all applications. At the present time, my hands-free game is stuck at half volume, my phone calls are at full volume and music is at 75% volume. Is there a setting that uses by default the volume for each application or my buttons volume likely to be spoiled.

  Thank you for your time in reading this and hope someone can enlighten me on that.

  Hi jzachlee,

  Welcome to BlackBerry Support Community.

  If the press does reflect no change in the volume then it must be a hardware problem. As you mentioned that your unit is a month and you're still able to claim the guarantee. You would be better due to the device to change.

• Smartphones blackBerry Desktop 6.0 does not work, I only get an empty window

  I recently downloaded Desktop Software 6.0.  I use Windows Vista.  At the opening of the program, all I get is a blank window, sometimes it has a white background and sometimes it's a transparent background.  The window says "BlackBerry Desktop Software" in the upper left corner of the window, beside the small decal BlackBerry.  But there is no content in the window.

  I uninstalled and reinstalled several times and get the same results every time.  Could someone give me advice on what the problem is?  Thank you!!!

  William

  Hi William1965,

  Welcome to the BlackBerry Support Community Forums.

  Try later in this article to uninstall Desktop Software 6.0 then reinstall it own. http://bbry.lv/acVRkU make sure you install it in a Windows user with administrative privileges account. You may also need to disable the UAC in Vista for installation. See resolution 1 in the following article for the procedure. http://bbry.lv/9CNC0N

• BlackBerry Smartphones middle of the space bar does not work?

  Hi all

  I used a company Blackberry issued before, but I just bought myself a new model of the curve a few days ago.

  I had a hard time typing today, and I realized that this is because the part of the space bar does not work. Specifically, if I push on the left or right edge of the space bar, I get a space. But if I press in the center of the space bar, the button clicks but 2/3 of the time that no space appears. So I have to press the button 2 or 3 times to get a space. Or I have to press the edges of the space bar.

  Is this a problem with my specific blackberry or this entire line has this problem?

  I should ask T-Mobile for a repair or replacement? I just got a few days... someone had success treats this issue before?

  Thank you all!

  Hi and welcome to the Forums!

  I've not seen all messages more precisely the space bar. It may be as simple as a dust or dirt stuck under the key.

  If it was me, I take it immediately and get a new one. It may be defective. Why pay good money for something that may have a permanent problem?

  I hope this helps!

  If this answers your question, please close the message by using the options on the key of the kudo.

  Thank you very much!

• The Remote option for matching seems to have disappeared (file/devices/Remote). This discovered after the last updated at 12.4 and Remote app would not work. Suggestions?

  The Remote for iPhone & Remote app matching option seems to have disappeared (file/devices/Remote). This discovered after the last updated at 12.4 and Remote app would not work. Suggestions?

  Fixed. I removed the Remote, reloaded app to my iPhone and then reinstated the info Apple ID and password in the app all connected immediately. The 'Remote' option is not always present under file/devices/Remote, but everything works well at this point.

• Firefox automatically updated itself, would not add new bookmarks, then deleted all mine, will not always add new, now the back button does not work. I'm Livid.

  I think I'm on Firefox 13.0. He put itself as part of the update of my computer up to date (at least I guess that's what happened, because it has changed). I noticed yesterday that he would not favorite Web sites, but I thought it was just the website or bookmarks have been full-time or something. Today, I tried to remove a few bookmarks to make more, but they would not remove. I tried to register a new site, and it wouldn't work. I tried to close/exit firefox and re-opening of the program. While the program was closed, I installed the next set of updates on my computer. When I have opened firefox, all my favorites, and the tab menu (or what you call personal small bar on the actual tabs) were gone. I can't always favorite of new sites, so I can't even re-do all my favorites (and I got a lot, all of them arranged so it's a big loss and incredibly annoying). Then I realized that the back button does not work. And the cursor remains on the typing that I symbol, it does not change the arrow, when I click on a link.

  One possible cause is a problem with the places.sqlite file that stores the bookmarks and history.

  • http://KB.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
  • https://support.Mozilla.org/KB/bookmarks+not+saved#w_fix-the-bookmarks-file

  You can also try to repair the database of places with this extension:

  • https://addons.Mozilla.org/firefox/addon/places-maintenance/

• I need to know if the new FireFox 8.0.1 supports Norton? The last time I tried to update Norton would not work and I had to go back to 3.6 please let me know. Thank you Ron

  I need to know if the new Fire Fox 8.0.1 will support the Norton toolbar? The last time that I've updated for Fire Fox 5, Norton would not work and I had to go back to 3.6. Someone said that they were working on this issue, but I wish you to know before you go. Norton manages all of my passwords. I do not of course want to lose this functionality. Regards Ron

  I use Norton 360 and Add-ons are compatible with Firefox 8.0. Given that v 8.0.1 was not a major update, it shouldn't be a problem. Please note that the new version 8.0 of Firefox disable add-ons, then you will need to return to the page Add-ons and just Activate the Add-ons.

• After the upgrade to Firefox 4.0, I returned to Firefox 3.6 because plug-ins, such as Media Player, would not work just with 4.0. They now work with 4.0.1?

  After the upgrade to Firefox 4.0, I returned to Firefox 3.6 because plug-ins, such as Media Player, would not work just with 4.0. They now work with 4.0.1?

  I used WMP plugin with Firefox 4 since its release.

  The problem is probably because she couldn't find the WMP plugin. One way around this problem is to install the HTML5 Extension for Windows Media Player Firefox plugin available from http://www.interoperabilitybridges.com/html5-extension-for-wmp-plugin

  This add-on will do 2 things, it will install the WMP plugin in a place that can find Firefox 4, it will also add an extension to add additional functionality for use by Windows Media Player. This extension has been reported as causing memory leaks, so I recommend that once you install the HTML5 Extension for Windows Media Player Firefox plugin, you must restart Firefox then uninstall the extension. The extension uninstaller will not remove the plugin, Firefox 4 will still be able to use it.