Smartphones blackBerry "Unknown error" message prevents PC Sync

I recently had to restore an old image of windows (to correct a bad driver file).  After that, the synchronization with Outlook from my Blackberry has stopped working.  I uninstalled and reinstalled the desktop software.  I tried to reset the settings and tried to restore to a date before the problem.  However, whenever I try to sync between the Blackberry (Bold 9780) a copy of my PC from Microsoft Outlook, I get a pop up window that says "Intellisync - reported of unknown error."

Any ideas what to try next?

Thanks for the reply JCJULES,

I would suggest following an own uninstaller for BlackBerry Desktop software since you shouldn't be quick to the MSI file.

To perform a clean uninstall of the Desktop software: www.blackberry.com/btsc/KB02206

Perform all operations.

Tags: BlackBerry Smartphones

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