So frustrated with Adobe.

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• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• I am trying to create a slideshow with Adobe Photoshop 12.  After a few episodes to work on it, some of the slide pictures disappear.  Very frustrating.  Why?  I'm to access photos from the catalogue and folders on my computer.  E

  I am trying to create a slideshow with Adobe Photoshop 12.  After a few episodes to work on it, some of the slide pictures disappear.  Very frustrating.  Why?  I'm to access photos from the catalogue and folders on my computer.  Disappearances seem random.

  Elements Photoshop Elements

• InDesign cs6 still not compatible with the iMac 5K, his frustration that adobe is not fixing this issue! Perhaps a strategy to move to Adobe CC? I have urgent need to know how can I run the application correctly.

  InDesign cs6 still not compatible with the iMac 5K, his frustration that adobe is not fixing this issue! Perhaps a strategy to move to Adobe CC? I have urgent need to know how can I run the application correctly.

  It will never be updated for InDesign CS6. This has been discussed to death. Adobe updated the CS6 applications that she could update. Illustrator and Photoshop come to mind, so your conspiracy theory is incorrect.

  InDesign should be re-written from scratch due to the difference in the way it was designed.

  Your choice is to live with it or move to creative cloud.

• I have problems with creative cloud.  5 times now, I was in the chat with Adobe and they say the problem is solved and so far it has either not been corrected or there 1 night and then I get this message again

  So to continue with my problem.  I could not open CC, or if I sound only for 1 day, then I get this problem again...

  Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged.  Please download and install a new copy of the creative from cloud

  ' http://www.Adobe.com/go/adobecreativecloudapp '.

  I was in the chat with Adobe 5 times now for hours in a row and had to re download my times apps and use my data allowance and I'm sick of it! After every time Adobe says: the problem is corrected and I will have no more problems, and that's not true.  The last time I was in the chat was last night and it reassures me, the problem has been solved once more and it worked today and tonight it's the same thing.  I am a student online and am so far behind that I have not been able to use my apps, Illustrator and Indesign as CC keeps having this problem.  I am very frustrated and I don't know what to do. If I go again being discussed, I know they will do the same thing and I am not convinced that they will never fix this problem.  They assure me this is not my computor but it is a corrupt file or something on it.  I pay a monthly subscription for the products that I can't even use

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop

• Computer crashes when exporting with Adobe Media Encoder

  Hi, whenever I start to export via media Encoder, my computer kind of freezes... I am not able to change or even to use no matter what other applictions when exporting with Adobe media encoder. It didn't happen with the old version CC7. All advice please? Very frustrating.

  Hi Henen,

  Hi, whenever I start to export via media Encoder, my computer kind of freezes... I am not able to change or even to use no matter what other applictions when exporting with Adobe media encoder. It didn't happen with the old version CC7. All advice please? Very frustrating.

  Press SHIFT when you start the program. If this does not work, please contact support at this link: http://bit.ly/PPro-support

  Thank you

  Kevin

• Very frustrated with creative cloud. Suddenly unable to launch any apps. Can anyone help?

  Hello

  I am so extremely frustrated with my creative cloud software and I'm reaching the end of my tether and do not know what to do. When I got creative cloud of last year was a boon absolute and so easy to use. However, a few months ago, it has suddenly stopped working for me and I don't know why.

  Whenever I try to launch an application (Photoshop, Illustrator, Indesign), licensing prompt appears asking me to connect with my Adobe ID when I do that, as requested, it is said that creative cloud is now authorized for me and click on continue to enjoy the app. However, when I then continue, the application closes itself and guest licensing appears once again, asking me to reconnect. This continues to make the round and round in circles as he stuck on some kind of loop broken.

  I tried to contact support online chat, to be honest was pretty useless. I was in line for an hour and a half, talking to a guy who didn't know how to help me and actually gave me instructions which also damaged my applications and so I had to reinstall everything again. I also tried tool clean cloud creative to reinstall the entire package.

  My computer is an Apple iMac G5 (2006 model) and currently runs on OSX Snow Leopard. I understand that CC products are not compatible and so I always use the CS6 products that are available. I am unable to offer an update on my computer at the moment in order to run the Mavericks and CC products unfortunately. I'm afraid that it could have something to do with it, even if I am just trying to access the CS6 software.

  I currently pay £30 a month for a service I don't get and it really gets me down, freelance graphic designer and Illustrator as a source of extra income next to my minimum wage job, is to have extreme negative effect on my workload and of the ability to win. I'm really at a loss to know what to do :-(

  Everyone knows this and is at - it one any solution?

  Someone who can help me is amazing.

  Thank you xxx

  Delete the file OPM.db and reconnection in the desktop application of creative cloud using the Adobe ID associated with your subscription.

  Mac OS: You can locate the file OPM.db in the \User\\Library\Application Support\Adobe\OOBE folder.

• Frustration with updates: what about emoticons

  As a student at the University of Texas Tech, I am frustrated with the change of the emoji barrel of a gun to fire squirt. While your intentions may have been good, end gun violence based on a change of a single emoji clearly won't happen. The spirit of our school is hampered online because we can is no longer ' Let's raise our guns! Other schools, like the OSU and customers are frustrated. I request a review. How is someone supposed to take the Texas Tech Almighty seriously if I put a gun to squirt on my post of the day of the game?

  RE - looking for a change

  Thank you

  You do not discuss Apple here. This is a user to user support forum. Back to Apple goes here http://www.apple.com/feedback and click on the box in this area.

• How to open the files .dll automatically with Adobe Reader via Firefox?

  Hello

  When I print labels eBay via Firefox, a .dll file is downloaded. This used to automatically open in Adobe Reader, but now it opens as a text document in TextEdit, so I have to manually open Adobe Reader, change the options to display "all files", then find the .dll file and open it.

  When I try to change the default application in the preferences of Firefox, I can't find anything with the content type "dll".

  Is there a way to have Firefox automatically opens files .dll with Adobe Reader?

  Any help would be appreciated, thanks!

  Steve

  Sorry for the delay, but yes, just stop Firefox so that the mimeTypes.rdf file is released.

• You Tube is not playing video on Firefox with Adobe Flash after the last update

  You Tube and other sites do not play video on Firefox with Adobe Flash after the last update for both. Adobe Flash works on other sites but not You tube and sites that can have embedded videos from You Tube, I'm not sure.

  Adobe Flash not crushed and no error message is visible. All that shows is a black screen for Flash video. Make a right click of the screen shows only a non-interactive 'a film has not loaded' and the clickable link to the home page of Adobe.

  I spent an hour trying things as suggested for past problems similar to this, but none helped.

  I sent sad face, letting you know what I think of the last update for this reason which explains pretty much the same thing, as I have said here.

  I have no other info but if I had a form any entry and queries you I might be able to provide more.

      I think the Flash 12.xx is a phantom. I can't find it on my comp. Only 13.xx shows anywhere but on the Pugins page in Firefox.
  
  

  Weird. I have no idea why it does that. Your list of details of the system shows that 13.0.r0 Flash.

     About the .Js I cannot find a User.JS in the profile folder but ther is a user.bk and other files that have.json. Should I do anything with these? 
  
  

  If you don't, that's okay. Leave all of the files.

  Does disabling HA in Flash and Firefox work better for you now or even not playing it?
  
  Make sure your firewall is not something Firefox blocks.
  
  This happens in other browsers as well?

  The site appears your version of Flash player and your operating system?

  • http://helpx.Adobe.com/Flash-Player/KB/uninstall-Flash-Player-Windows.html

  Here is what mine looks like
  
  

• Open the PDF with Adobe Reader - wonder what must do Firefox - every time

  Hello

  Whenever I want to open a PDF file, Firefox asks me "that should Firefox do with this file.
  I opened with Adobe Reader (default) selected and I have the box 'do this automatically... ". "checked.

  So, it seems to me that Firefox should not ask me every time.

  Hi - I do not always want to ask; I want that he will never ask.

  That said, I changed my setting of the option "always ask" and the next time I tried to open a PDF document, the open dialog box to ask me what to do. The box 'do this automatically... ". ' has been disabled, as expected.

  I checked the box 'do this automatically... ". "and now Firefox is most requested.

  Weird way to solve the problem, but it seems to work fine now.
  Thank you

• When I open a document in Firefox with Adobe Reader 9, I can't print (no problem if you use Internet Explorer)

  I am running Windows 7 (64-bit), using Firefox 8.0. When I open a document with Adobe Reader 9, I am unable to be with her (printing, recording, etc.) another what to see. When I use Internet Explorer I don't have this problem.

  The plug-in may not work well in Firefox because you are using an older version of Adobe Reader.

  Please note that there is currently a security breach uncorrected in Adobe Reader that is actively exploited by criminals.

       https://secunia.com/advisories/47133
  

  The current version of Adobe Reader (unpatched) is:

       Adobe Reader X (10.1.1)
  

  As an alternative, consider using

  • FoxitPDF Reader
    http://foxitsoftware.com/Secure_PDF_Reader/
    or
  • Sumatra PDF
    http://blog.Kowalczyk.info/software/sumatrapdf/free-PDF-reader.html

  You need to uninstall Adobe Reader unpatched software and install one of the PDF readers alternatives to its place as long as product Adobe is fixed, although you may find you like other products all also, or more.

• If I switch from XP Pro tp Windows will I have program compatibility problems - as with Adobe Acrobat, Corel WordPerfect, MS Office 7, etc.

  If I update to Windows XP Pro tp will be I have compatibility problems of program - as with Adobe Acrobat Pro 8, Adobe Photoshop, Corel Word Perfect X 3, 7 of MS Office, MS Project 10, Blackberry Desktop Manager, etc..  The facility will be transparent by keeping all of my existing files / content? I need to reload any program?

  What version of Windows you are migrating towards?

  Check the compatibility of each program by accessing the Web site of the Publisher. In addition, many companies, such as Adobe, have their own forums which will give experiences of other users to use a particular version of a program on a particular version of Windows.

  If you upgrade to Windows 7 or Windows 8, you can use the compatibility of Microsoft here for a guide Center:

  http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home?Language=en-US .

  (I personally prefer to check sites and forums of the manufacturer however)

• The conversion. MOV to work with Adobe Premiere Pro files

  Hello

  I write a question on behalf of the client. The customer needs to convert MOV files that play in Windows Media for files that are compatible with Adobe Premiere. Any suggestions?

  Hello
   
  I suggest you to see link and check if it helps.
   

  http://Windows.Microsoft.com/en-us/Windows-Vista/convert-music-videos-and-pictures-from-one-format-to-another

  If the problem persists, contact Adobe and check if that helps.
  http://www.Adobe.com/support/premiere/

• Farmtown on Facebook crash with Adobe Flash Player

  I get an error with adobe Flash player and I tried to uninstall and reinstall and always keeps happening

  Hi Silvathins

  Welcome to the Microsoft Vista answers Forum!

  This question you have posted relates to the Face book and it's a known issue, even among users of face book. Please post thread in the discussion of face book so that you get the best solution, link below will help you do the same thing

  http://www.Facebook.com/topic.php?UID=56748925791&topic=13977

  As a work around you can try:

  1 perform the optimization of the Internet. Link below will help you to perform an Internet optimization

  How to optimize Internet Explore: http://support.microsoft.com/kb/936213

  2. install the latest Adobe flash Player and check if it works, from the link below:

  http://www.Adobe.com/support/flashplayer/downloads.html

  The link above has even updates related to adobe flash player, if you have the latest Adobe Flash Player control, if there are updates that must be installed.

  Hope this information is useful.

  Let me know if it worked.

  All the best!

  Thank you, and in what concerns:

  Samhrutha G S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.