some we speak in Italian?

Ciao

Contact Adobe technical support via chat and ask them to reset your activations.  If this does not help, then please provide more details about your problem.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Serial number and activation support (non - CC) chat

https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

A license is generally good for both facilities, so if you have used on an installation so you still have an extra available.  With Adobe reset activations will give you two of them again.

Tags: Adobe

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