Sony DVD & DVDRW does not
Two of my DVD players have suddenly stopped woking. I checked in the Device Manager, and they both appear with the exclamation point.
I tried to update the drivers, but have been informed that they are up-to-date.
I then tried the troubleshooting and received the message
"dll.c:windows\pchealth\helpctr\binaries\hcappres.dll is not a valid windows image please check your Setup disk."
As none of the DVD players work I copied the recovery disc shipped with my PC to a flash drive and tried to get the Device Manager to search for it, nothing helps.
Also, I have removed both drives in Device Manager and rebooted the PC. Once readers again appeared with the exclamation point and are not recognized in my computer.
Does anyone have a solution to this?
I checked the C:\Windows\System 32 | pilots and none of the drivers you listed are there. There are files listed for all these without the suffix .sys. Is it the same?
They would be the same that you are probably set to 'hide' the file extensions.
Because one or more of these drivers can be "damaged" that I might suggest at this stage is to remove the UpperFilters and LowerFilters values in the registry key.
Do follow the steps for Windows XP under "fix it myself" in the following article:
http://support.Microsoft.com/kb/314060/en-us
Create a restore point from the system beforehand and restart the computer later.
If you wish, you can try the automated fix it first, but it does not always work.
Also note the section in the article which refers to "some programs maybe isn't able to use your CD or DVD drive until you reinstall these programs"
If you must reinstall the software after you remove values are of course you have the latest version of this software which is known to be compatible with Windows XP.
If iTunes is installed, make sure to install the latest version of hardware drivers (4.020.5) (installs the GEARAspiWDM.sys):
http://www.GearSoftware.com/support/drivers.php
Tags: Windows
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