SOS Urgent of blackBerry Smartphones ~ having a Pocket wipe now see application required kernel message

OK, the scenario is as follows. I have a storm 1 (i.e. do not use to others to have a SIM Pay As You Go in there) I'm giving away. Before doing so, I did a wipe handheld by going to advanced option > security options > wipe etc. to bring the handset to the factory settings (or so I thought). Before this rag, I had OS v5 on the device, but missed me the browser and configure the e-mail configuration settings. So to get this right, I decided to downgrade the OS to version 4.7, then reinstall the v 5 but on decommissioning that I now see on DM message to Applications of BB base for version 4.7. But the Basic Application component is not highlighted for me to download. So I then try to download the v5 and receive an error message saying that I need to be an active user of blackberry to get this upgrade. This isn't something I've seen before and when I 'x' out of it I'm still able to get to the download screen and it looks like I'm getting the download through the DM, but then at the end of the process understand same Core required Applications.

So after all this babble question is how can I get this device back to the State it was in when I bought it. That something has obviously gone disastrously wrong somewhere and I can't fix it.

And another question what would happen if I deleted everything that is said to be installed on the BB to the DM so that I could make a clean re-installation. Is that feasible?

J_Klass, you did it the right way. Wipe the appliance will remove books from the device that enabled the internet browser and the configuration of the e-mail. When a new user/owner registers the device on their service provider, they will earn the e-mail configuration icon and internet browser.

Tags: BlackBerry Smartphones

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