SPA112 registration fails?

Hello!

My SPA112(1.3.5 004p) fails to register for Vendranges. When you restart the unit everything works and recording work. After a while the departures of re-enrollment to fail and sometimes I get a recording failed before the re-registration started. My SPA112 is behind a router Netgear R7000 SIP ALG disabled. I really tried everything, including the demilitarized zone, Port Forwarding and QOS and NAT deaktivating filter, but it makes no difference. I also tried almost all the options with the SPA112. When the Fax via T.38 works great!

I already have a detailed log of the process through Slogsrv. This is what happens if the save fails (XXX = personal information):

SIP_tsClientEventProc(Event: 4)
tryAltIp_delay() SIP_regTsEventProc(event: 4)
CC_eventProc(), event: CC_EV_SIG_REGISTER_FAILED (0x3B), cover: 0, rating: 0, par2: (none)
AUD_ccEventProc: event 59 vid 0 by 0 x 0 par2 0x0
SLIC_stopRing
SLIC_stopTone
[0] RegFail. Try again in 10
SIP_regTsEventProc(Event: 32)
SIP_tsClientEventProc(Event: 3)
[0]-> XXX:5060 (461)
NOTIFY sip: XXX SIP/2.0

Via: SIP/2.0/UDP 192.168.2.21:5060; branch = XXX

From: "XXX" <> [email protected] / * />; tag = XXX

TO:

Call ID: [email protected]/ * /.

CSeq: 87 NOTIFY

Max-Forwards: 70

Contact: 'XXX' <> [email protected] / * /: 5060; REF = XXX >

Event: keep-alive

User-Agent: Cisco/SPA112-1.3.5(004p)

Content-Length: 0

SIP_tsClientEventProc(Event: 3)
[0]-> XXX:5060 (461)
NOTIFY sip: XXX SIP/2.0

Via: SIP/2.0/UDP 192.168.2.21:5060; branch = XXX

From: "XXX" <> [email protected] / * />; tag = XXX

TO:

Call ID: [email protected]/ * /.

CSeq: 87 NOTIFY

Max-Forwards: 70

Contact: 'XXX' <> [email protected] / * /: 5060; REF = XXX >

Event: keep-alive

User-Agent: Cisco/SPA112-1.3.5(004p)

Content-Length: 0

There is no password.

The journal begins with the attempt to REGISTER (CSeq: REGISTRY 43236). This request has not been answered by server. He was retried several times until the time-out period. There are also unresponded NOTIFY at the same time (CSeq: 1 NOTIFY).

Same for the request Cseqs 43238-43263 REGISTRY.

It is not possible to decide at this level, it's all about network (queries are lost on his way to the PBX / responses are lost on their way to you) or PBX problem (the server simply not responding applications).

Check the configuration of the values of registry expires and Reg retry Intvl ; They should not be defined for lower value than that requested by your provider or a filter anti-DoS on the PBX may consider your blocked IP. If there is no requirement of your provider, the 60 / 30 seconds should be considered minimums.

Well, lets go back to save the analysis.

First succesful REGISTRY is Cseq 43264/43265. NOTIFY Cseq 15 seems to be also reacted well. Right now, everything seems to work. Until the last REGISTRY Cseq 43273 success.

With the check expire set to 60 that means there were about 10 minutes of successful registration.

From 43274 REGISTER queries become again until 43279 unresponded. For example about 3 minutes of blackout.

Application of REGISTRY 43286 is very important. He was answered by "500 Server Error". It may be that there is a question on the PBX. Of course, it may be a transient problem no importance as well.

The rest of the journal reveals nothing important. successful registration periods are followed by periods of unresponded record and so forth.

So final conclusion is - network or PBX problem problem.

I'm no expert of Netgear, so I can't advice how to debug the network problem. You should ask to expert Netgear instead. Note that the 'problem of network' does not mean 'Problem Netgear'. The destination server may not be accessible isue anywhere on the network path.

Depending on the cause of the PBX, there was only one "Server error". We must not overestimate. But you can ask your administrator to help PBX. Not only because of this error. It can verity REGISTER packets you come to him. So it can help you to verify the network path full of your part to the server (one-way) is broken or not.

Unfortunately, all the logs of the phone allow not more specific findings...

Tags: Cisco Support

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