Subscription renewal problem

Similar Questions

• How to disable Adobe CC subscription renewal

  During a recent discussion with a representative of the Adobe technical support, I asked that the function of my renewal to Adobe CC be disabled.  Let me say very clearly that at no time in my life I always wanted my Adobe CC subscription renew automatically.  This is the snippet of our conversation:

  Me: before I do, please confirm that my subscription will be EVER auto renew again. I don't play these games.

  Adobe: I'm scared because this is something that we cannot ensure that our customer as we have here the automatic renewal process.

  In response to this, I have three questions.

  1.) is it possible that the subscription renewal feature may be disabled online?  If so please describe how I can access it.

  2.) could you please deactivate my subscription renewal process?  Currently, I'm stuck in a subscription that I don't want to because the renewal process has been invoked AGAINST MY WILL.

  (3.) If Adobe doesn't offer currently not a way to disable the renewal process, would you be kind enough as to make a priority of high #1 for development.  I need to be able to turn off the feature subscription renewal through the accounts and management by a representative of the support at my request.  Thus, you please develop this feature, while fewer people are harmed by the policies of renewal of Adobe?

  The result of this encounter with Adobe, it is I have a continuous subscription which I DON'T, I feel scammed and I have a feeling that the policy of renewal is a scam.  My attitude towards Adobe has changed from a happy customer at one of the feeling abused and harmed.  I have been converted to a position never to buy another Adobe product as soon as I'm free this inextricable mess of my unwanted Adobe CC membership.  I want to warn in the world of other customers, existing and potential of Adobe on this incident, and I will proceed to describe the facts of my situation to others.

  Hi Amazon_tiger,

  Sorry for the inconvenience!

  Please wait for a while, I'll have the team concerned follow-up with you.

  Concerning

  Kanika

• My subscription renewed, now I can not convert PDF to Word, what went wrong?

  My subscription renewed last month.  Now I'm trying to convert a PDF to word and he wants me to re purchase.  How can I activate my subscription?

  Hi Ruth Garza,

  Please let us know the Adobe application that you use to convert PDFS.

  Could you please also share the exact workflow that you do.

  In the meantime, please try to convert PDF online here: https://cloud.acrobat.com/exportpdf

  Check if you can convert PDFS.

  Kind regards

  Meenakshi

• I CS6 master collection when I try to open the first, I get a window subscription renew telling me my CC trial expired - I have purchased and registered CS6, how is that I can't open it?

  I CS6 master collection when I try to open the first, I get a window subscription renew telling me my CC trial expired - I have purchased and registered CS6, how is that I can't open it?

  Looks like you may have installed creative cloud and run CS6 from there. Please see this link:

  'Renew your membership' window appears when you launch a creative cloud application
  Using creative cloud | 'Renew your membership' window appears when you launch a creative cloud application

  If you completed a trial and want more creative cloud, you must uninstall it, run the cleanup tool, and then reinstall your CS6.

  These links may help:

  Using creative cloud | Download, install, update or uninstall applications

  Use the CC cleaning tool

  Guinot

• Problem with subscription renewal

  At first, they said that they could not use my credit card, then they confirmed that my subscription had been renewed now thay say that it has not been renewed?

  How can I contact Microsoft to resolve the problem.

  Kathy MacTavish

  Subscription to what?

• Apple music membership renewal problem. No subscription but charged.

  Nice day. I received an email that charged me to my Apple (automatic renewal) music subscription. However, I have not used the free 3-month trial and when I went to my account, there is no subscription. So I am at a loss of how to proceed. All advice is greatly appreciated.

  NO subscriptions showing but charged

• Problems with subscription renewal

  Hey,.

  Could you please advice and why Adobe Illustrator is available only in demo mode for me, even if Adobe Photoshop works correctly. The monthly subscription price was paid on 30 September, but my profile says I only creative Cloud for free. (This is my second month of using creative cloud base subscription).

  Thank you

  Irina

  Moscow,

  Federation of Russia

  Hello

  Please try signing - in and out of the desktop application creative cloud.

  Connect and disconnect activate Cloud Creative applications

  If that doesn't help-

  Please, please visit the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sandrine

• How to make a refund on an automatic subscription renewal the renewed 2 days ago?

  How to be reimbursed for the purchase of itunes for Anywhere Access that has renewed 2 days ago?

  Purchases are considered final, but you can try the page 'report a problem' to contact iTunes Support and see if they will refund or credit you: http://reportaproblem.apple.com

  Or you can try to contact iTunes support via this page: http://www.apple.com/support/itunes/contact/ or https://www.apple.com/emea/support/itunes/contact.html

  If you did not already so you want to renew again to stop it: view, change or cancel your subscription - Apple Support

• Solutions creative cloud subscription renewal

  I m going to this post in English to see if I get a faster response.
  I subscribed with Creative cloud late February this year, choose the full bundle with an annual subscription with monthly payment.

  A couple of weeks, my credit card has been cloned, so I cancelled it (the one I used to sign up with Adobe) and I forgot to put the new on my Adobe account number.

  Last week I received a message when you use After Effects I had 11 days to change the credit card on my account number to verify my license and process the monthly payment. Since I Don t have an internet connection at home, I do my laptop with me to work to do this. I missed who and when I did yesterday, I didn t get the opportunity to change the number of credit card, my account has changed to a free and I Don t have the option to renew my subscription to the previous price.

  Prices doubled for Brazilian users it a few months ago, but I still paid the price for the moment I'm subscribed in February.

  Any chance of getting the old price back or my only option is the current? I think I should have been contacted by e-mail to let me know about the problem with the treatment of payments or on the fluctuation of the price and the fact that I have can´t renew my subscription paying the previous price.

  Thanks for the help!

  Adobe customer service should be able to help with your billing issues:

  Contact the customer service

• Subscription renewal

  I currently have a free subscription to creative cloud through my educator. I recently downloaded Audition CC, but can't use it. When I try to open it I get the following message:

  Go to the Manager of subscription to renew your subscription for creative cloud and continue to use your product without interruption.

  When I go into the membership Manager, it says I have a free membership, and yet I can not use the products. Please help as soon as POSSIBLE as I have an assignment using CC hearing due this weekend!

  Hello Sheena,

  The used ID has been

  I also contact technical support through my school and they help me through it as well. It seems that I need to renew by a connection through the educator.

  If I have additional problems, I'll be sure to check in!

  Mouchel

• Get a refund for cancellation costs £101 for a subscription renewed automatically without my permission?

  I've had cloud creative adobe for 12 months. Later, I wanted to cancel before he missed, around February of this year, but I couldn't t know how. It is only until that recently I realized that you need to communicate with someone and find someone else to cancel it, as if I can not click a button cancel myself.

  BUT! Here's the biggest catch, THERE IS a CANCELLATION FEE! AND THE SUBSCRIPTION WAS RENEWED WITHOUT MY PERMISSION! Therefore, I must now pay ME for 15 months, WHICH FLUCTUATES up to £21 tax WITHOUT SAYING! AND I have to pay a CANCELLATION FEE OF £101! This is equivalent to nearly 300 pounds ($465) only 15 months on a plan for student!

  An absolute and criminal shame! I will do everything in my power to warn others of this type of scam before they buy it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Renewal problems.

  Last year, I bought the photoshop of a year through Best Buy. Now that my subscription is expired, I went to renew and it give me any other options and charged just my 19.99 card. I wanted to have it be the photoshop + lightroom for 9.99 per month, but I don't think that is how it is treated. How can I fix it?

  Contact Adobe technical support by chat or phone and they should be able to help you.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• The software doesn't recognize the subscription renewal

  I have a creative cloud subscription which renews the 25th of each month.  He renewed on 25 August, as usual, and when I connect to Adobe, it shows that my account is active and current.  However, when I try to open Photoshop, it is said that it can connect to the internet to confirm my renewal.  Specifically, it says "please connect to the internet and try again. Your computer appears to be offline. An internet connection is required. If please connect to the internet and try again. If the problem persists, please contact customer service. »

  Obviously, as I'm typing this on an online forum, I am connected to the internet. I can even click on the customer service link in the post above and it takes me directly to adobe.  I made no changes to my internet, web browser, or anything else from my software renewed in July and then it connected very well.  I saw the link to a help page on the errors of connection or activation (http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) in a different view on internet connectivity issues and went through all the steps on it.  Everything checked out fine.

  I really need to be able to use my software.  Any help on how to solve this problem would be greatly appreciated.  Thank you.

  Hi Jessmaye55,

  This document might help. I thought it might be a virus, firewall software or something like that

  http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -Dave

• Automatic subscription renewal

  Hello

  I received a notice of your dear basil,

  Just a reminder that your subscription to Romania weather alert will automatically renew the 24/07/16 and will be charged €0.99 date here. You can view the details of the renewal of your subscription or change your settings at any time from your account settings.

  Kind regards

  Apple

  I want to turn it off and don't know how

  Can you help me

  Thank you

  There are instructions on this page to manage and stop automatic renewal of subscriptions: view, change or cancel your subscription - Apple Support

  FYI we are fellow users, these are user forums, you don't talk to Apple here - and I asked the hosts to move your post on the forum of the iTunes Store, where you have posted is for questions about the iTunes U app.

• itunes subscription renewal

  I tried renovation on my iphone but couldn't. now it has expired. How can I restore library

  Hello

  Do you not have the automatic renewal of your iTunes game set up in your account? When your subscription has expired?

  Jim