SUP with the verification of the warranty

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  A few years ago, I bought a Microsoft Intellimouse Optical mouse pack with a computer/electronics provider online. Earlier this year, one of the left button of the mouse started to act up, but since it is intermittent, I decided to just deal with it since I've had a lot of time left on my warranty (I use these mice for many years, sometimes a little at a time - and know that the standard warranty is 5 years). Recently, the mice had got much worse than the left button of the mouse clicks several times, even if you press only once.

  I called Department order Microsoft to present my possible replacement warranty.  After faxing my Bill, I received a call from a person I think of their dept of guarantee saying that the mouse is no longer under warranty and I wasn't eligible for support. I asked him how this is possible, and I was told that the warranty for the Intellimouse Optical is 3 years and I bought this mouse 3.5 years ago. I was speechless. I told the representative that the guarantee for the Intellimouse Optical mouse have been for 5 years, but he denied it and insisted on the warranty for 3 years only. I asked him if this policy had changed recently, but he said no and that he has always been 3 years. I got the box for another separate intellimouse optical sitting in my desk drawer, but did not find any mention of the warranty printed on the outside, as they did. Quickly, I went to the site of Microsoft for the Intellimouse Optical support and found the following PDF that shows clearly that the warranty of 5 years were the Intellimouse Optical mouse:

  ---------------------
  http://download.Microsoft.com/download/3/B/5/3B54A015-3714-4BFF-8BF0-003BA0B15F5C/X17-31699-02_EN_XC_FR_EL_IW_IT_PT_ES.PDF

  "IntelliMouse® Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; "Wireless IntelliMouse Explorer with fingerprint reader: five 5 years.
  -----------------------

  He took over after having informed the rep of this, there was nothing he could do and kept insisting it was 3 years according to its documentation. I asked him to take a look at the Microsoft Web site as it shows registered 5 years warranty but it does not seem to care. I asked to speak to a Manager or other agent, but he wouldn't let me not and told me that they told me the same thing... it was 3 years. After pleading with him again to check the site, he hung up on me!

  I could not believe. I called back that MS order dept to express this frustrating experience. When I spoke to a different representative in the Department of the order, he said according to its documentation, the guarantee for the intellimouse optical mouse included in over 3 years. I asked how that was possible, given that on the Microsoft Web site, they list the guarantee for 5 years. I asked the rep if I could find my warranty booklet that came with my mouse would take a glance on this case and he said that would be fine. I spent last night wading through boxes and boxes but could not find these documents.

  Fortunately, I remembered the cd of the software provided with the mouse. So I decided to check the software disk intellimouse for information on warranty and there is a RTF file included on the disc (fra.rtf) which States:

  -----------------------
  IntelliMouse Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; Wireless IntelliMouse Explorer with fingerprint reader: five 5 years

  This file is available on the Microsoft Web site at:
  http://download.Microsoft.com/download/2/7/8/278BFC91-3E3F-4784-BCF6-2D9418722CCE/MSHWEULAWARRANTY/Eng.RTF
  -------------------------

  Also if you have intellipoint software installed on your computer, you can see that the mouse is covered for 5 years.

  Open the quick start guide which is installed with the program > "Need help" icon > click Microsoft Device User Guide pointing > go to legal Information > and then to the end user LICENSE AGREEMENT and LIMITED WARRANTY.

  -------------------------
  On this page under LIMITED WARRANTY AND LIMITATION OF LIABILITY, he said:
  MICROSOFT POINTING DEVICE: IntelliMouse Pro; IntelliMouse with IntelliEye; IntelliMouse Optical; Trackball Explorer; and Wireless IntelliMouse Explorer GUARANTEE: 5 years
  -------------------------

  In addition,
  If you go to the newegg and search the IntelliMouse (suspended), it will show you the warranty of the manufacturer being listed at 5 years.
  If you go to amazon and look at the pictures of products, there is a downloaded by a client that displays printed on the box of 5 years.

  So with all this evidence, why Microsoft refuses to honor their warranty and tell me it's only 3 years old when it was announced that 5? I'm angry, the first agent I spoke would not do any kind of attempt to validate the correct warranty period even if there is evidence published on the Microsoft Web site (not to mention hang up on me).

  As a consumer and a supporter, I am very disappointed by Microsoft with this incident. Even trying to contact the correct service to explain the situation has been extremely difficult. (After the call back to the Microsoft technical support this morning, I was redirected to another Department that took me to an answering machine.) At this point, I'm not even concerned with getting a replacement/refund for my mouse - just a real apology and an explanation as to why the warranty dept and consumers receive contradictory sets of information. It's the principle of the thing. I don't think that someone at Microsoft would accept their facts could possibly hurt or out of their way to find the correct information even if the evidence is posted above (several times) on their OWN Web site for all to see.

  A big thank you to Matthew and Josh for helping me to finally solve this problem. I'm tired, but I'm grateful. Thank you Microsoft!

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  < NODE ID = 'pdc-sap-ascs0' > < / NŒUD >

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  This situation was prior to installation, I started, but this time I ignored the warning.

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  The problem is that in both servers, I want to use ntp, and I wrote in the configuration on both servers,

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