Switch to blackBerry Smartphones AT & T - No. BBM or email

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• BlackBerry smartphones something wrong with bbm an email

  I resived a msg of confirmation of my carrier confirming a lot of blackberry for 3 months and still trying to install bbm it sayes (a server error temporary bbm has occurred) and when tring to connect to my acc windowslive it says service not enabled handheld for.this what to do?

  Hello and welcome to the community!

  Contact your carrier... they control all of this, and only they can look 'behind the scenes' to their systems to tell you why your BB does not receive the services for which you are paying.

  Good luck!

• BlackBerry smartphones I want my BBM back! BBM contacts switched between two phones I own, my wife and me

  Hey, my wife's friends are nice, but I can't be in their discussions... I have 2 bb Torch 9800. For no apparent reason about 3 months ago the bbm contacts exchanged between them without any reason. I've been in contact with my phone provider, and they are perplexed and said that it is a problem of bb... How can I get the bbm is switched back to good phones?

  I tried to remove and reinstall applications, same old contacts...

  Note: I share the same e-mail address on both phones, this could be and question? When I got the phones of MTS, a few years ago, they said it was very good and quite work very well to the top until there are a couple / few months.

  Hello and welcome to the community!

  Sharing the same e-mail address is no problem... e-mail systems is generally accessed from multiple customers, and the application of enamel on the BB is just another type of e-mail client.

  But, if you meant that you share the same BBID on both devices, then it indeed is probably the cause of the problem. It is inadvisable to associate a BBID to more than a SmartPhone BB. Strange things can happen, including the tangle of BBM contacts, as has happened to you.

  Since BBM7, BBM contacts are not stored on the device itself... on the contrary, they are stored "in the cloud" with the BBID. Before BBM7 (indeed, "a couple of years"), the BBM contacts were stored on the device itself and therefore would not mingle if a BBID has been shared between several BB devices.

  Here's what you need to do:

  1. Decide which of the two devices will retain the existing BBID
  2. Manually clean the BBM contacts to reflect only what desires this device
  3. On the other BB, you need to prepare by making a full backup of the device, because the "fix" will wipe
     • See the link in my sig auto on this post for instructions to complete backup
  4. Once you have this backup, you should separate this another BB the BBID existing and create a new brand for the single device
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  5. Once this is done, you can switch to manually re-create all BBM contacts on the 2nd device (no, there is no way to automate this process for you)

  Good luck!

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphone how to open BBM bak. file Please HELP!

  Help, please!

  I have a BB Bold 9900 and must open my backup files in urgent BBM!

  I can easily open the file history through Excel on my laptop, but I can't open the backup files, and it is these conversations that I need.

  The files appear like this for example...

  for example. BBM-(12-08-31-10-53).bak

  I also need to open the history files stored in Whatsapp, once again, I can't open these files.

  Any suggestion would be appreciated..!  Thank you!

  Hi pellosmith and welcome to the community of BlackBerry Support Forums!

  BBM and BlackBerry smartphone backup cannot be opened and read on your computer. These files are intended only to restore the BlackBerry smartphone or the application itself.

  Thank you.

• Switching devices blackBerry Smartphones using the Desktop Manager

  I just got my Torch 9800 replacement since my first only the battery was drainning (apparently a common problem).

  Until I returned my old Torch 9800 I backed up and also used the device switch option in Desktop Manager. When it asked me to connect the new device, I unplugged the old camera, he took to the shop orange and then plugged my new camera.

  Then an error has occurred and asked me to update the software on the new device. I did it... and then when I use switching devices, it asks me to connect the current device but the problem is... I don't have the camera more.

  As I backed up all the data, I did a restore. He restored most of the data, but it has not restored my apps.

  Any idea on how I can do?

  I hope it is interesting all that.... and I get a better battery life this time!

  Hi and welcome to the Forums!

  Ah... never mind. While the device switch Wizard can indeed move a few apps, the backup/restore process does not have applications. So, in the State you are in, you must go to the source of your applications and re - get them. If you by AppWorld, the process is very smooth:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  If you have from other sources, then you should see if these sources are a simple way for you. I hope you have good record of all your activation keys... and some will indeed have to be regenerated some developers to attach the key on the BB SPINDLE, which is now different since you have a new device.

  Good luck!

• BlackBerry Smartphones unable to use BBM: contact is still pending.

  I just bought a BB Curve 9220 and enabled wireless data plan on my GSM sim; which has already been activated. I tired to add a contact to BBM using the PIN, email and name, remaining in the State of pending: authentication required. Targeted contacts have also done the same thing; but of no use. I can send and receive text messages by the PIN. But unable to start a conversation on BBM. I ask somone to help me sort this issue as was the single most of the main reasons for me to get a BB BBM! Sigh!

  (My email address is checked on the BB, which works perfectly fine).

  Thank you

  Ensure confidence that you have a data plan that includes messaging as BBM, a BlackBerry data Plan not limited only to email (got some mobile service providers, that have different stages of data like this plans).

  If yours is understood BBM, as the dependence on the send your service books to activate BBM.

• BlackBerry smartphone how to activate bbm in my 8520?

  I need to activate the plan of 298 bbm. But I do not get sent to receive mails. Please help me...

  Hello

  You will want to contact your carrier for a BlackBerry data plan while ensuring that it has been activated on your plan. Note, there are different types of plans available, depending on your operator, so be sure to get the for your needs. If you want a plan with BBM and emails, you will need a plan of comprehensive data, otherwise, you may be able to select a limited plan if your provider offers it.

  I hope that helps!

• BlackBerry smartphones migrate my torch bbm pin no. for my new priv

  I just bought a priv. I use a bb torch loaded with 6.0 bundle 695. can I migrate my torch to priv bbm pin? If so, how? Thank you

  @Arun3

  No, your BlackBery Torch PIN cannot migrate to another device, as the PIN is hardcoded for this material of BlackBerry, and Priv will have a new unique PIN are entrusted to him.

• BlackBerry Smartphones don't Setup BBM 8 on my Blackberry 8900

  I tried to configure 8 BBM on my Blackberry 8900 but it goes on to say 'establishment of bbm surveys' forever.

  Pleaase help

  Thank you!

  Likewise, you should have your internet connection (BIS) or a wifi connection broadband...

  facing the same problem, so tried it with BIS plan. Then, it is resolved.

  Thank you

  Sainaba

• Switch phone blackBerry Smartphones

  Hello...

  I have a Blackberry Curve 9360 and I thought I'd swing at 9380.

  I installed Vlingo while it was offered by Blackberry for free. It is passed the period of promo and I was wondering, if I make a telephone switch on Desktop Manager, Vlingo will be transferred to my new phone or is it just left on my old phone? I know I got it for free, but I'm not looking forward to a $19.99 just to have him still to pay.

  It is a deal breaker as possible for me.

  Any answer will appreciated.

  Hello

  I haven't actually tried a switch of the device with any one of these free apps, but I understand that the 'promo' apps fall into the same category as paid all your apps (and, indeed, all your apps). See this reference:

  • http://docs.BlackBerry.com/en/smartphone_users/deliverables/37405/What_happens_when_I_switch_devices...

  All your AW got apps are linked through your BB ID. Therefore, if move you your existing BB during a new BB ID, all your apps will come along. Usability of them will depend, of course, on the applications are compatible with the new BB. But 'ownership' of them will stay with the BB ID and pass it along to device to device (up to a maximum of 15 changes to device in a year - the link above is actually outdated, stating only 4 changes are allowed).

  Good luck!

• BlackBerry smartphones dates update on BBM

  Hi everyone I have a question.  I'll send this to the Japan and currently using Blackberry Curve.  The other day I noticed there was a notification update for BBM so I downloaded any for BBM.  And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice.  On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss.  As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that.  He believes that I sent the voice BBM invite someone.  He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him.  Imagine all these things that he told me and I had no idea.  In any case, I want to know if there is anyway I can find out how to check the last date of download BBM to prove that I invite anyone, but I downloaded this day here.  Also, if anyone has an idea why its BBM, it appeared, I asked someone, let me know, too.  Or suggestions will be much appreciated!

  He thinks I'm a liar.  I hope someone can help...

  Thank you...

  Hello shomi_sato

  Welcome to the Forums of the BlackBerry Support

  shomi_sato wrote:

  I want to know if there is any way I can find out how to check the last date of download BBM to prove I didn't invite anyone, but I downloaded this day here.

  On your home screen to go to Options > device > application > BlackBerry Messenger > highlight it > press Menu > View Properties > on this screen under details section, you will find when you installed this version or the recent which is located in your device.

  shomi_sato wrote:

  Hi everyone I have a question.  I'll send this to the Japan and currently using Blackberry Curve.  The other day I noticed there was a notification update for BBM so I downloaded any for BBM.  And later, I discovered that I had a newer version (not sure) BBM and came with the BBM voice.  On my friends list, I only have my husband living in the United States, and when he saw my recent activity, he thought that I have a new friend in my friends list and I tried to invite this person voice BBM to discuss.  As I've mentioned before, my husband is the only person on my list, so I invite anyone, but on his phone, he sounded like he appeared like that.  He believes that I sent the voice BBM invite someone.  He also said that later, when he checked my list of activity, the invitation was missing, so he thinks that I removed it to hide from him.  Imagine all these things that he told me and I had no idea.

  Voice call is a function allowing the BBM user establish a voice call on a WiFi ONLY with BBM contacts out there, you can make a voice call only to those who are in your BBM Contacts.

  As you mentioned that you have only ONE contact in your list of contacts i BBM; e your husband in this situation, it is not possible to place a call on any unknown, unless it is already in your contacts list. But... It's only you who know your contacts list or to confirm.

• BlackBerry Smartphones Facebook untie the BBM contact

  Hello

  I recently did a software upgrade on BB Messenger and checked 'contacts with Facebook connect'  How to untie what I keep in contact with my Ex wife unfortunately - but do not necessarily want to see its FB updates.

  Ideas please

  See you soon

  BlackBerry Messenger > Menu button > Options.

  Scroll to BBM connected Applications and change - delete Facebook as one of connected applications.

• HELP blackBerry Smartphones: I BIS, but BBM and Gmail only works on network and NOT on wifi

  Hi all, sorry in advance if this problem has already been postponed.

  I myself recently had a bold 9900. Everything worked well, but I met a pretty big problem which I spent hours looking for fix on the internet today, but nothing helped. So I decided to make an account on here to see if anyone can inform me personally with a solution. My carrier is O2 (UK), but I use the sim card while living abroad in Czech Republic. I don't meet with this problem on my previous BB (torch).

  I buy a monthly BIS data plan and it is still active at this moment - it is clear from "EDGE" that appears at the top right of my screen when the network is enabled or "3 G" (with the blackberry icon) .
  When the network is running - my BBM, Twitter/Fb apps, Gmail, browser all works fine (as it should) because of my BIS.

  The problem:

  Once I turn the networkand activate wifi WE, my BBM and Gmail work & the BB icon disappears from the top corner, instead of move slightly down to accompany the icon of intensity of the wifi (which would always be the case on my previous BB) right.

  What is even more strange, given that BB icon is still missing, is that my BB Facebook and Twitter apps still work fine with wifi on, just like the Explorer... So why not BBM and Gmail?

  (Which makes me ask: I thought that the BB Facebook and Twitter apps necessary BIS to work?)

  Anyway, once I enter the 'wireless network' > menu > 'Troubleshooting' > "Wifi diagnostic", the following errors are displayed:

  (1) UMA connection error. Status: Error of wireless network

  (2) infrastructure blackberry connection error.

  I tried to return the directories of service, which made no difference.

  Help, please!

  Well Yes, I tried yesterday (restore to factory wireless settings) does not. I have now restored the mobile to factory settings and I'm relieved to say that the BIS now works just the wifi.  

  Thanks for your advice anyway.

• BlackBerry Smartphones Boost Mobile 9310 BBM works not

  Hello

  I recently bought two 9310's to Boostmobile.com. I activated phones and have the phone service and SMS. Pins and MMS do not work.

  After completing the race of customer service Boost Mobile (called six times to unable to people who do not have the slightest idea how to diagnose my problem), I spoke finally someone who discovered that the PIN is recorded as a Sprint not a PIN brooch Boostmobile. For this reason, Boost system will not my access phone to BBM.

  According to two different techniques, support people, a Boost pin has letters in line and my two new phones to Boostmobile.com have not all letters in the axis. This is what tech to rush to stop support because they thought I tried to record a Sprint Blackberry.

  For the last week, I was not able to get the boost to activate BBM because of this problem. Given that I bought two new phones and they have this problem, I do not think that send them back to get more than two phones will probably solve my problem.

  Does anyone know how to get Boost to activate my BBM service? Apparently their system won't let not my phones access BBM because the system thinks that they are the Sprint phones, but Boost has told me they do not know how to solve this problem.

  I can't begin to tell you how frustrated I am with Boost on the many hours of time I spent on the phone still does not get a resolution.

  I spoke with the support of Blackberry, and they told me that they cannot help me because it is a problem of Boost. But has no RIM to Boost power supply with the phone that has the pin of Sprint?

  Frustrated. Help, please.

  A few days ago, Boost Mobile Tech Support called me to let me know that the solution to the problem is that I need new phones. The phones that I have conducted with a PIN Spint. A big boost Blackberry has a PIN that has letters in the spindle. Since my Blackberry has not all the letters in the axis, it was done properly and I need to return two phones to Brightpoint order new phones.

  I don't have confidence in the present, because I assumed that my chances were good enough get two more of the same since I was initially two phones with the same question. But after 10 calls to boost, hours on the phone with people clueless and not getting anywhere, I saw no other choice.

  Last night, I received a call from Boost Mobile Tech Support to solve this problem. I told the person who told me that the phones were made with a Sprint pin and I needed to get new phones again. He was surprised to hear that, and then he told me that this was not correct. He asked if I was OK with him pass my plan to a different plan then return it restores on my orignial plan. It was supposed to pass by the activation of BBM twice to get BBM activated their system.

  It worked!

  Here are a few things I learned on the Boost Mobile Tech Support:

  (1) the people you talk to are not technical. In fact, they were pretty clueless and do their best to avoid disturbing the staff limited to engineers. At best, they are a conduit for the engineers.

  (2) If you can not get a resolution after hours on the phone, insisting that a 'ticket' is written on your problem and note the number of the ticket.

  (3) make sure that you get the ticket number. If you do not, there is a strong possibility that they said they wrote a ticket but do not have. For some reason, they really don't want to write a ticket. I had to insist to talk to the principal contractor to get a ticket started. This was my 6th time that I called for support and it had not yet started recording.

  (4) make sure that what they have written information about the problem on the ticket. The supervisor wrote the ticket because my phone has no cell service. When I called the next day to learn more, I got the person read the ticket for me and I found that my BBM problem has not been registered.

  (5) make sure that the information contained in the ticket are to the point. Engineers use this information to give a technical support more ideas on how to solve the problem. Then support will call you to try the idea of the engineer. Remember, technical support is an intermediary to the engineer. If technical support writes a wrong description on the ticket, the engineer will not be able to give good advice.

  (6) If no ticket is written when you get off the phone and the problem is not resolved, then you will have lost all of your time on the phone. Next time you call, you'll be all over again. It took me five calls until I discovered this.

  (7) the false information to support tech clueless that they believe are true, but not sure if it's true or not. You call then return another day, while the next person to whom you are speaking is in disagreement with what the previous person. You call then return another day, and you get yet another contradiction. I couldn't on how this happened.