SX80 with TC7.3.4 not allowing not encryption is enabled

I have a client with a SX80 that has been sitting in a box for a while, just to install now.  It has a TC7.3.4 software.  You cannot activate the encryption mode for calls on this device - best Effort and the modes are not available, only turned off.  It seems to me that the wrong software load must be on this camera (not crypto), but I wonder if there are other things that could cause this.  I thought that non-crypto charges disappeared and it wasn't possible, but I might be overlooking something else that could cause this problem.  It has a default Cisco cert installed on it and preinstalled case.

The SX80 must have an installed encryption Option to encrypt calls. It will be in the format C 1 000-1-XXXXXXXX

Check on the Cisco Licensing Portal to see that if you get for your device that everything has not been installed, otherwise you will get a.

Wayne
--
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Tags: Cisco Support

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    Cisco-aniplan = 0
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    Cisco-anisi = 1
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    Cisco-destplan = 0
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    Cisco-rdnplan = 0
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    Cisco-rdnsi =-1
    Cisco-redirectreason = - 1 fwd_final_type = 0
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    * 12:08:32.867 3 dec: FEATURE_VSA attributes are: feature_name:0, feature_time:832857952, feature_id:21307
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    * 12:08:32.867 3 dec: / / 21356, 54CEF5800005, CCAPI, ccCallSetContext:
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    * 12:08:32.867 3 dec: / / 21355, 54CEF5800005, CCAPI, ccSaveDialpeerTag:
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    Via: SIP/2.0/UDP 194.168.146.148:5060; branch = z9hG4bK4F1C77
    Remote-Party-ID: <> [email protected]/ * / >; left = call; screen = yes; intimacy = off
    From: <> [email protected]/ * / >; tag = E448A58-A24
    To: <> [email protected] / * /.XXX >
    Date: Monday, December 3, 2012 12:08:32 GMT
    Call ID: [email protected] / * /
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    Min - SE: 1800
    Cisco-Guid: 1422849408-0000065536-0000391810-0100733962
    User-Agent: Cisco-SIPGateway/IOS - 12.x
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    CSeq: INVITE 101
    Time stamp: 1354536512
    Contact: <> [email protected]/ * /: 5060 >
    Expires: 180
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    Max-Forwards: 69
    Session time-out: 1800
    Content-Length: 0

    * 12:08:32.871 3 dec: / / 21355/54CEF5800005/SIP/Msg/ccsipDisplayMsg:
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    Via: SIP/2.0/TCP 10.20.1.6:5060; branch = z9hG4bK148c5e3b74ba77
    From: <> [email protected]/ * */>;tag=1130165~6e3f6e1b-b59e-4604-be6a-d6295dc18cf6-45522220
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    Server: Cisco-SIPGateway/IOS - 12.x
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    * 12:08:32.995 3 dec: / / 21356, 54CEF5800005, CCAPI, cc_api_call_disconnected:
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    * 12:08:32.995 3 dec: / / 21355, 54CEF5800005, CCAPI, ccCallReleaseResources:
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    * 12:08:32.995 3 dec: / / 21356, 54CEF5800005, CCAPI, ccCallSetAAA_Accounting:
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    * 3 Dec 12:08:33.035: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
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    SIP ACK:[email protected]/ * /: SIP-5060/2.0
    Via: SIP/2.0/TCP 10.20.1.6:5060; branch = z9hG4bK148c5e3b74ba77
    From: <> [email protected]/ * */>;tag=1130165~6e3f6e1b-b59e-4604-be6a-d6295dc18cf6-45522220
    To: <> [email protected]/ * / >; tag = E488ADC-CEC
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    * 12:08:33.039 3 dec: / / 21355, 54CEF5800005, CCAPI, cc_api_call_disconnect_done:
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    * 12:08:33.039 3 dec: / / 21355, 54CEF5800005, CCAPI, cc_api_call_disconnect_done:
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    * 3 Dec 12:08:33.039: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

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    Via: SIP/2.0/UDP 194.168.146.148:5060; branch = z9hG4bK4F1C77
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    Hi Chris,

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    HTH.

    Kind regards

    Stefano.

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