Synaptic touchpad hangs

Hello

I have a hp pavilion dv6, which is only 5 months old.i am facing problem like the touchpad hangs very frequently.when I move the cursor, it is moving, but tapping it does not respond.can someone help pls? I'm now outside the India, so cannot take it to the service center.

Thank you

Rose-Marie

Hello

Try the following.

First, download the latest installer driver Synaptics, on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp56001-56500/sp56168.exe

Then, open windows control panel, open programs and features, right click on the entry "Synaptics Pointing Device Driver" and choose uninstall.

When this is finished, stop the laptop.

Disconnect external devices, then unplug the power adapter and remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again.

Kind regards

DP - K

Tags: Notebooks

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