T500 - left arrow does not

The keyboard works fine except that the left arrow appears to be dead.  It's true, when I boot it into Windows Vista or Linux Xandros.

Troubleshooting instructions show that I should run 'Test' in the application of the BIOS, but I can't find one criterion other than the diagnostic disk.

Any suggestions?  Thank you very much.

Hi steve907 and welcome to the Lenovo user community!

Of course, it seems that there is a problem with the contact on this key.

First of all check that nothing restricts the key to move (in my case a crumb of a scone morning would be possible).

If you're under warranty I would call Lenovo support 1-800-426-7378. They will probably give you the option to send the machine for them or permutation of the keyboard yourself. It's pretty easy - here are the instructions and a movie:

http://www-307.IBM.com/PC/support/site.WSS/document.do?lndocid=TPAD-movies

If you are out of warranty, you can try popping the key and check that there is nothing causes a physical problem with it. I provide this piece of advice with the caveat that I do not have one of these keyboards and have not popped and replaced a key on one. It was possible on all keyboards of my ThinkPad so far, however. To replace the key you position and push until it snaps back into place. If you do not want to do this, don't worry.

Hope this helps and let us know how you will eventually solve this problem if she can help others in the future...

Tags: ThinkPad Notebooks

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