the computer crashes when video Skype calling

OK, so during a video call, the other night, my laptop Averatec running Windows XP home overheated and shut down, I restarted, since then when I go to the video conference on Skype, my computer crashes, restarts and gives me several different answers, for example a blue error screen, malware, software spies ect in conflict.

Since this place has started, I took the following steps and not to find another solution.

  • check disk
  • updated Sytem
  • Update driver
  • Update directX
  • Uninstall / reinstall Skype
  • installation of mcafee
  • Disk Cleanup
  • removal of unwanted emissions

I can't understand what other solution to use

Other that the timelysupportof the right answer, you could do things * methodically * and in the following order:

  1. Uninstall Skype.
  2. Update your web maison.* of manufacturers motherboard chipset driver
  3. Update your audio device driver, since manufacturers web maison.*
  4. Update your video device since the manufacturers driver web maison.*
  5. Update your network from the Web pages of manufacturer (s) device driver. *
  6. Reboot and install CCleaner.  Run and cleaning of loose files it finds.
  7. Download and install MalwareBytes and SuperAntiSpyware (FREE for BOTH) and run scans of complete system with each of them (one at a time) and remove all found each of them.
  8. Open the registry and find the Skype entries and remove them.  Everything you find.  HKLM and HKCU areas in particular.
  9. Reboot again.
  10. Run a CHKDSK on all readers
  11. Perform a defrag on all readers
  12. Reboot again.
  13. Visit http://winodwsupdate.microsoft.com/ and install all the updates that are not optional (optional and hardware software optional can be ignored) and who do not update anything you don't want to update (such as Internet Explorer, etc.)
  14. Restart and repeat 13-14 until you have updated not more not optional, you need to install.  Reboot once more for good measure.
  15. Download the latest version of Skype and install it. Reboot before running it.

* If possible, go the real manufacturer - not the whole machine - but the device.  For example, if you have an Intel chipset based motherboard, download the drivers for it to Intel.  If you have a video device nVidia, download the drivers for it from nVidia.  If you have a Broadcom network device, download the drivers for it from Broadcom.  If you have a RealTek audio device, download the drivers for it from RealTek.  And so on...

If, after doing all this in this order, it still does not - it is probably a hardware problem or a Skype number.  However, you might try ONE last thing.  SFC/scannow.  You will need your Windows XP CD-ROM.

After that - you are really left with material/Skype or something messed up so you might resign yourself to try a full installation of fresh erase (although I wouldn't do if I couldn't have my disk image and send it to where it was before I tried.)

Tags: Windows

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