the phone screen turns off during a call... No control over the phone

My Defy screen turns off during the reception or to make a call... Impossible to control the phone... need to take out the battery to turn off the call... Help! PS this could be a software issue or user?

Do you have a case on your phone? It seems that the proximity sensor is processing the phone as if it were close to your face. A case or a screen protector can cause problems if it includes the proximity sensor - near the earpiece.

Tags: Motorola Phones

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