the screen of my HP Photosmart Premium C310 has a question mark and not print any ideas?

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  Hello @weirdbeardmt,

  Welcome to the Forums of HP Support!

  I understand that you experience problems printing from your computer Mac OS X 10.10 to your HP Photosmart Premium e-all-in-one printer C310. I would like to help you to solve this problem today. I also want to thank you for all the details that the you have included in your original post. Based on this information, I agree with you that this problem is caused by the computer Mac OS X 10.10. Can I please you follow the steps below.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Photosmart back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop-down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' because they are the same for Mac OS X 10.10 and follow the steps under the second method to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
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  Step 4: Manually load the driver:

  Please click here to download and install the package v3.0 HP printer drivers on your Apple computer your HP Photosmart without a downloadable driver for Mac OS X 10.10 because of the age of the printer manually.

  Step 5: Check the Apple updates: 

  1. Go to the Apple
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  Step 6: Add the printer:

  1. click on the menu of Apple , then Preferences System.

  2. click print and scanand check if the name of your printer appears in the printer list.

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  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Make sure you have the driver HP Photosmart selected and not the AirPrint.

  

  6. click Add to add the printer to the list.

  -Source

  Once the printer has been added in, please test your machine to check that everything is working properly now.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

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  Try to remove the power cord without turning off the printer first. Leave it for about 5 minutes. After connecting the power supply cord trying to restart the printer. If she manages to visit him "initialization" D section on how to 'Restore the default settings on your device'

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  Hello martil1,

  Welcome to the HP Forums!

  I understand you want to upgrade to 8.1 Windows, but this Microsoft application said the "Solution Center was incompatible with Windows 8.1. I will do my best to help you!

  Now, if you're going to upgrade this computer, you must uninstall the software Photosmart Premium C310. The reason why because this printer has drivers compatible full features for Windows 8.1. Please follow these steps in order:

  First of all, you want to remove all the HP Photosmart software in the programs and features on your computer. Please follow this HP document uninstalling the software of the printer. If this printer is connected by a USB cable, remove this computer.

  Then, I recommend you clean your Temp folder. Follow this YouTube video to help you to here. Now you can upgrade the Windows 8.1. Once this is done, please install the full features on the site of HP software here.

  Please post your results, I will be looking forward to hear from your part have a good night!

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  Hello

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