The upgrade to service pack 2, it tells me this driver does not work: number-967752 MSDSM

I'm running Sp1 and experience a few crashes need to update my PC, vista 64 bit sp2. But he said that a driver will be compatible and it has no solutions. It gives me the number 967752 after MSDSM please read article microsoft knowladge base. I don't know that to continue with the update or not.

Thank you
Tomtastic

Also I would say that the blue screen, I received several times last night for normal use. Something about minidump and his qorrying me, the laptop is not even a day old yet and I got the blue screen, as long as the office, we had for 9 years now. Is this vista mess up or do I need to get a new laptop?

Thanks again

Hey CLJ3,

I've also heard mention KB972036 up-to-date potentially causing such problems in some areas but I have not yet confirmed.  If you don't see the KB973879 check to see if you have KB972036 instead and try to remove that one to see if it solves the problem to uninstall an update.  Please ensure you view with your results.  If it does not resolve the issue please make sure to reinstall the update that has just been uninstalled to secure the.

I hope this helps.

If you find my answer was what you're looking for, remember to click on the box "mark as answer" below!

Tags: Windows

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    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
    Setup after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    --------------------------------------------------------------------------------------

    You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
    Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
    correctly.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry settings for your
    CD/DVD drive someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

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