Thunderbird input lag except in safe mode

Entry of a message (response or new) lagging behind unless Thunderbird is running in safe mode.

I used the option to disable all add-ons and reset the toolbars and the problem persists unless Thunderbird is running in safe mode.

Performance of the Task Manager indicates low CPU, memory and disk usage when the problem occurs.

I'm using version 38.1.0 on Windows 7, Home Premium with all updates installed.

The delay does not occur in Internet Explorer or Microsoft Word or other programs.

Thanks for any help.

Hi Wayne,

Disabling hardware acceleration solved the problem.

Thanks a lot for your answer.

Tags: Thunderbird

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    a. log in the computer using an account with administrator rights.
    b. ClickStartCollapse this includes this image, typemsconfig.exe in the search box, theStart then press ENTER to start the System Configuration Utility.Collapse this includes this imageIf you are prompted for an administrator password or for confirmation, type your password, or clickContinue.
    c. arencontre, clickSelective Startup tab and then click on clear theLoad startup items check box. (Use Boot check box is not available.)
    d. on theServicestab, select hide it all the box, check Microsoft services, and then clickDisable all.

    Note following this step lets Microsoft services continue to operate. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.
    e. click OK, and then to clickRestart.
    Step 2: Enable half the services
    a. follow steps 1a and 1B to start the System Configuration utility.
    b. click on the services tab and then click to select theHide all Microsoft services checkbox.
    c. Click to select half of the check boxes in the service list.
    d. click OK, and then to clickRestart.
     
    Step 3: Determine whether the problem returns
    If the problem persists, repeat steps 1 and 2. In step 2, click to clear half of the check boxes that you have initially enabled in the service list.

    If the problem does not occur, repeat steps 1 and 2. In step 2, select only half of the remaining check boxes that are cleared in the service list. Repeat these steps until you have selected all the check boxes.

    If only one service is selected in the list of services, and you the problem persists, the service selected the cause of the problem. Go to step 6. If no service is causing this problem, go to step 4.
    Step 4: Enable half of the startup items
    a. perform a clean boot by repeating step 1.
    b. click the theStartup tab and then click to select half of the check boxes in the list of items of theStartup.
    c. click OK, and then to clickRestart.
     
    Step 5: Determine whether the problem returns
    If the problem persists, repeat steps 1 and 4. In step 4, click to clear half of the check boxes that you have initially enabled in the list of items of theStartup.

    If the problem does not occur, repeat steps 1 and 4. In step 4, select only half of the remaining check boxes that are disabled in the list of items of theStartup. Repeat these steps until you have selected all the check boxes.

    If only one startup item is selected in the startup item list, and you still experience the problem, start selected in the list element is the service that is causing the problem. Go to step 6.

    If no startup item causes this problem, a Microsoft service most likely the cause of the problem. To determine which Microsoft service may be the cause of the problem, repeat step 1 and step 2 without selecting theHide all the box Microsoft services at every step.
    Step 6: Resolve the problem
    After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.
    Step 7: Reset the computer to start as usual
    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
    a. ClickStart collapse that includes this image, typemsconfig.exe in the search box and press ENTER. Collapse this includes this image
    If you are prompted for an administrator password or for confirmation, type your password, or clickContinue.
    b. on the arencontre tab, click Start zone option, and then click OK.
    c. When you are prompted to restart the computer, clickRestart.

    Lisa
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

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