computer still displays the empty ink cartridges

Every time I print, this dialog box appears. (I replaced the cartridges)

It happened for a while now.  I continue to click Black only and it prints, as everthing I was need to print is strictly black.  However, now I am trying to print photos and I need color. I need to erase this message... but have no idea how.  The computer shows the levels correct as being complete... but still, I get this message ink and only on this computer.  On the macbook, it is not pop up and prints fine.

Someone knows how to fix this?

I have a HP all in one Photosmart C7280 running on Windows 7.

Thank you.

Hi gvchick03,

Welcome to the Forums of HP Support! I see you amirouche get a print in black ink only error or to replace the Cyan and Magenta cartridges, but the ink cartridges are filled according to the ink levels. Have you ever set printing preferences to use black ink only or print in grayscale? Even if you select only one scale or gray black it still requires all the colors and all ink cartridges pull.

Please take a look here and make sure that the preference is not affected in black ink only or grayscale. Refer to step 1:

Impressions of color in black and white images

Now, I would like that you remove all the cartridges and do a hard reset on your HP Photosmart C7280, see here: reset of the printer

Once the printer is full initialized, please replace each cartridge one by one. Now, check the ink levels are they accuse even more complete? Try printing a test page, you still see the error message come?

Now go ahead and run HP print and Scan Doctor- it has been designed to provide users with HP and features troubleshooting fix needed to solve many common problems experienced with HP print and scan the products related to Windows computers.

Let me know the results, I can't wait to hear from you.

Thank you

Tags: HP Printers

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