Touch screen has only the HP logo

Now out of warranty HP Photosmart 7515. Its touch screen now displays only the HP logo. No applications. I tried everything suggested on the Forum as disconnect the power and wait 15 seconds (waited 60 sec), he didn't reset the printer. I would like it reset button in the back to make it easier. Please tell us what to do next.

Thanks for the update.  If the unit is not able to go to the home screen, it is often categorized as "will not respond.  However, if all steps have been performed, then the next step will be a substitute to restore the functionality of the front panel.  You know the status of the printer warranty?

www.HP.com/go/warrantycheck

If you need to contact HP Technical Support, and then copy the link below.

Contact HP worldwide | HP

Hope this helps,

Jason

Tags: HP Printers

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