TouchSmart HP ENVY 17-j153cl: who takes care of my computer?
I havn't used my computer for a few months. Now that Im using again, I tried to go through there a game it for my personal needs.
There are several questions that I have.
1. When you try to access some files such as "My Documents" and "My pictures", a note pops up saying access denyed.
2. my sign of fingerprints in Windows was working fine until I removed the impression registered to change. Now when I enter my password to scan a new print, it tells me "sign of fingerprints is disabled. Contact the administrator for more information. (I'm the administrator of this computer) I try to open the program SimplePass and a message appears saying, "a reference was returned by the server."
I'm not too computer savi, but it seems that I don't have powers of the administrator. (He see my login as an administrator.) I don't know if my computer hacked or if I have accidentally changed or deleted something I need for these files and programs.
I would be grateful for any help on how to fix these things and ideas of how it happened.
Thank you
Hi @miller142 ,
Here is a link to try to troubleshoot the fingerprint reader software. What a Refresh in Windows 8.
Thank you.
Tags: Notebooks
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