TP Codec SX20 on UC540

Similar Questions

• How to get the video conference on the two HDMI ports simultaneously in the telepresence codec sx20 o/p?

  I tried to get video output in both output HDMI port SX20 codec, but when I'm on one device to the other display is turned off, so my question is, I can't exit on both screens at the same time? If so, how?

  Hello

  First of all what you should check that the "videos > monitors: role" is set to Dual and you can then configure the output HDMI mode primary, secondary or presentation only.

  This can be done through the WEB user interface or via the CLI over SSH

  http://www.Cisco.com/c/dam/en/us/TD/docs/Telepresence/endpoint/quick-set...

  If your search "Video monitors" in this document, you will see the orders if necessary.

• the codec sx20 call automatically disconnects automatically after 3 to 5 minut

  Dial sx20 to mcu (5300), is automatically disconnect after 3 to 5 minutes.

  Please find join snaps for her.

  This error message looks like in there is something wrong with your SX20.

  You could try it paginate in a previous software image (if there is a loading) by going to the maintenance > System Recovery > software Recovery Swap and clicking on the switch to software: button.

  If there is no image software to swap in, you can try to upgrade the software on your endpoint to install a new software image.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Layouts with codec SX20

  Hi guys, I have a new SX20 with 2 screens in the output interface (HDMI´s) and a dvi input, video calls are on h323 and work very well, the problem is this, when I try to see the content of my laptop on the second screen, I need to build on the start sharing call control button , and if after that, I make a video call the content local or remotely to any screen, it only works if I press the Start button for sharing once again and then the content is shared at the other end.

  I'd like to think that this is the correct behavior, but the customer wants to have the video call and also have the opportunity to see the second screen content without sharing at the other end, only local content (on the screen), unless he press the share button.

  I thought it was impossible, but he showed me an another old sx20 with version 7.0 that does what he wants, I ve tried to copy the configuration, but still does not "local sharing."

  SX20 version is 7.3.5.a93bdb1

  Please comment.

  Preview presentation in a call room was introduced in TC7.3.0.

  There has been a number of other presentation in new versions of the firmware as well - so the differences in the behavior of the two systems is probably related to the version of the software they run.  I suggest you take a look at the latest version of the TC7 release notes that describe in detail a number of these changes and what versions, they have been implemented in.

  Also note that all revisions from TC7 before TC7.3.6 have been deferred because of security vulnerabilities.

  Wayne
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  Remember the frequency responses and mark your question as answered as appropriate.

• SX20 Codec w / CTS-PHD-1080P12XS - Standby (Position of privacy)

  Nice day

  I have a client with a Codec SX20 with a CTS-PHD-1080P12XS in one place, and in the other place, they have a SX20 with a CTS-PHD1080P4XS2.

  The site with the 4 X camera when they have the camera go on Standby, camera movements and the screen turns white and the LED at the front of the camera switches to Flash.

  The site with the X 12 camera when they have the camera go on Standby, camera movements and the screen turns blank and the LED on the front of the camera will NEVER blink.

  The concern for the customer, it is that the camera/codec is not enter standby mode correctly.

  The site that is not flashing when the eve is running TC5.1.2.289652.

  Does anyone know if there is a difference in behavior between the two cameras in the way that they're going to sleep? Should I see both of them turn to the side and starts to blink?

  Thank you

  Ron

  Hi Ron,

  The amount of the fine. We are all new to a field at some point :-).

  I think that I know well the issue that you are facing. As you mentioned that the camera shows that view in the second after you go to sleep. I came across this issue 2 - 3 times now. It has proved to be a problem with the remote control because it sends a command to the codec to go in standby mode and then immediately wake up it.

  You can try to send the order on hold using the API:

  xCommand Eve turn on

  Give this command and check whether the device shows view in 1 second you mentioned and let us know. It could be the problem with your remote control.

  Kind regards

  Saint André

• SX20 floor control

  Is someone can you please tell me where I can find the floor on a Codec SX20 control options?

  We use this quite regularly on our MXP95s but can't find it on the SX20 and who need the end user must be able to define what remote end point (in an appeal of the multi-site) is shown in the privileged position.

  Hey Wayne,.

  Control of floor on devices of transport CANADA is not possible at this stage. You may need to trigger a feature request for it. You can change layouts, as Jens mentioned. But prominent position adjustment far endpoint could be achieved only by using the active speaker where endpoint speaking it will be shown in the view.

  Thank you

  Saint André
  Telepresence solutions group

• SX20 power brick Dimensions

  I have a few I need to install a codec SX20 alongside the ring, and I need to know the dimensions of the power of SX20 "bricks", as well as the way in which the wiring between the "bricks" and the codec is.  Can someone help with this?  I could not find this information in any documentation.

  Thanks for any help.

  Gross measurements in now a rule next to one:

  135 x 65 x 30 mm (5.3 "x 2.5" x 1.2 "")

  Note that the largest dimension is where the power cables go inside and out at each end, allowing a nice RADIUS on the cable for the SX20, and the head of the CIS at the other end, it instead of 240 mm (9.4 ").

  The cable between the brick and the SX is about 150mm (5').

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Firmware upgrade quick adjustment TC6.2 in TC 7.0.2 SX20

  Hi all

  I ve got a question about a Quick Set SX20 Codec.

  I would like to make an update of TC6.2 TC 7.0.2 but I don't know how to back up and restore the unlock key and press the option key.

  And my TMS worm 14.3.2, worm X7.2 VCS system, if I update the firmeware TC7.02 codec SX20--> is it supports?

  wolud be thankul for your help.

  You must have an active service contract on your device to you give right to the upgrade of the software of TC.

  You will not need a new key to unlocking with the version TC6.1 or later (you can pass TC6.2 to TC7.0.2 without requiring a new sense key).  You have no need to "backup and restore" the keys either because they are not affected by an upgrade (although it is always good to have noticed them somewhere just in case).

  If you have the SX20 TC7.0.2 software available in your TMS, you should be able to deploy it to your device without any problem, or to install new software via another method (Web Interface / WinSCP / etc).

  And, Yes, there is no problem of support when you use TMS version 14.3.2 with VCS X7.2 TC7.0.2.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Gel-presentation SX20 to MXP endpoints

  We have a problem where a codec SX20 in presenter view showing a slide of that presentation freezes as the slides is advanced on 7 1700 MXP endpoints.  The other end points do not see the presentation in advance.  it freezes right on their end.  Devices are saved on a server of VCS control and we have an old legacy MCU, MPS200.  The MPS200 could be the bottleneck?

  We have a new Cisco 5300 MCU, that we're converting.  I would like any advice or thoughts related to this.

  Sent by Cisco Support technique iPhone App

  Sent by Cisco Support technique iPhone App

  Of course, members may be a problem. If you have the 53xx so, try it.

  The SPM is a very old style of MCU and still there's always the interop issues.

• Ability to create the ad hoc Conference of the web interface of MX300 or SX20?

  Account for remote testing.

  Assuming that everything is configured correctly, is it possible to invoke an ad hoc conference of the web interface of the CODEC.

  I can place and receive calls from the web page, place a call 2 and the first is pending.

  I don't see a way to conference together.

  What I have to be sitting at the touch-10 and press the 'Add' button to achieve this?

  As far as I KNOW, is not a way to "remote control", as the touchscreen as you can on an IP handset (series 79xx example using view phone or application of single wire)

  It is possible to do it via SSH, the codec CLI interface, see dial the xCommand starting from the pg 83.  I could not find a guide to the API for the MX300, but orders should be the same throughout all TC software codecs, if according to the codec and it's capabilities, some commands may be different.

  Codec-SX20-API-Reference-Guide-TC70

• Video calls to Highway B2B - license Question

  I have a question about licensing Expressway C & E calls video numbering URI of B2B (via internet).

  You will need a license from RMS on Hwy C & E if your codec (SX20) is registered to your CUCM when do B2B video URI calls?

  If you make a call from a registered endpoint CUCM point and the other end is not on your call Manager (ie: B2B), you will need licenses RMS.

  If you make a call between two ends of CUCM, where it is written internally to call the Manager and the other is registered via Mobile and remote access, you don't require licenses RMS because end points recorded for call manager using MRA do not consume a license of appeal.

• [Issue] How to add an address preferred to call?

  Hello. I'm a newbie telepresence engineer once I was a network engineer.

  I have a question on how to add an address preferred codec SX20.

  I need a way to be included in the list of Favorites or telephone of our codec address book list.

  Codecs play stand alone, and we have many more codecs on other countries.

  Thus, it is difficult to move there to set up one by one, I can't come on a business trip.

  Manual of the SX20 administrator, I searched, but he had all the information I wanted to discover.

  The only one I found was using the list of the directory phone, so we had to use the telephone TMS, VCS directory server or external.

  Howerver, we do not have these devices, which means that it is cannot be an answer to us.

  In addition, I know the way to call one by one and add to Favorites in the history list.

  but, those who are too many, I hope someone knows how to do the local directory or favorite list.

  I think the best way is making a telephone directory or the list of favorites on pc or other device and go copy in others. But how?

  Sorry for incomvience for reading, because no mother tounge. I wish your kindess.

  Quick search of the forums found this:

  https://supportforums.Cisco.com/message/3685664

• in how many ways could connect a different company of telepresence?

  Hi all

  I am new in the field of video conferencing and telepresence.

  I would like to know how many ways there are to log to a different company to do a telepresence session.

  Currently I am an infrastructure management of telepresence in which all the other location are 30 Km away and are all part of the same intranet.
  Obviously, we have a VCSC and VCSe and a MCU.

  If I do not have an intranet, and I want to connect to a different location, how can I do? VPN? Is it possible to use only the public internet?

  for example, if I have 3 location (200 km) and each location offers free SSDL (declining from 4 Mbps to 4 Mbps), can I connect them?
  I thought to use for example a VCS Espress starter pack in one place and 3 codec SX20.
  Is it possible to have a 720 p call given the distances?

  Just to add to the comment of the juriss; be sure to include 20% overhead for each call, when you calculate the bandwidth you can use. I.e. for a 768 Kbps call, you will need a minimum of 922 kbps available b & w.

  I would create a separate subfield on the VCS E existing for these systems to register, allowing you to specify the b/w max available within the area, as well as max eligible b & w by appeal. This way you won't have to worry about potential problems caused by a connection at a higher rate.

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• Is the same OS SX and C VX?

  Hello

  I was wondering if Cisco's TelePresence VX Assistant Clinical running the same OS as the series SX and Codec C? In other words, I'm waiting the same commands to work via SSH?

  Thank you

  James.

  Yes, the Clinical Assistant VC works a codec SX20 inside, so the same SSH commands work.

  If you hold the button of the main camera for 5 seconds when the system is idle (not in a call), you will see a Status Message screen - on this, you will see a line similar to:

  Codec: SX20 worm: TC6.0.0 xxxxxx

  See the Cisco TelePresence VX Clinical Assistant Firmware Release Notes for more details.

  Wayne

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  Remember the frequency responses and mark your question as answered as the case may be.

• Impossible to pass TC6.2 and TC7.3 versions

  I don't know if I'm the only one who saw this problem, but I noticed that trying to upgrade an end point of series C of TC6.2 and earlier to TC7.3, the upgrade impedes on hooks post installation of installation package I had to restart the codec manually, update before moving on to TC7.3 to TC6.3.

  Anyone else having this problem or know why this is happening?

  Thank you!

  Make sure that you upgrade by using the correct pkg file:

  S52000tcx_x_x.pkg is for the C Series codecs

  S52010tcx_x_x.pkg is for generation codecs SX20

  S52020tcx_x_x.pkg is for generation codecs SX80

  Also try to update to the latest s52000tc6.3.4.pkg first before moving on to the v7.