Transfer Adobe Acrobat 9 Pro for a new hard drive
I had to change hard drives and now need to reinstall all my programs application. I was able to download Acrobat 9 Pro, but my licensed copy has now made within 30 days of the trial, and I don't know how to get a permanent license version. When I call the software, I get a screen of the software configuration that gives me two options. The first option, which is checked by default, is: "I have a serial number for this product." and a serial number is shown below. It is the same serial number, I was issued when I bought Acrobat 9 Pro.
So far so good. Then I click Next, and here is where the trouble begins. I get a window check the upgrade by the following text:
You have entered the serial number indicates that your installation is an upgrade from Adobe Acrobat Pro version
To be eligible for this upgrade, you must already have no product qualifying.
We have looked into the locations by default of qualification of the products installed on this computer, but none have been found.
You can check the upgrade eligibility without having to install your previous software by filling in the fields below.
Select a product you already own
Enter the serial number for this product
Acrobat 9 Pro is not listed in the drop-down list of product selection, so I'm not able to get rid of my status of the trial.
Please help me. I'm not trying to upgrade. I'm just trying to download a copy of Acrobat 9 Pro replacement, that I already have a license for, on my new hard drive.
Thank you.
The message you are trying to install a version upgrade of the software, which means when you bought it, you purcjhased as an upgrade to an earlier version. You will need to provide evidence that you meet the eligibility criteria by specifying the earlier version and by submitting its serial number. If you believe that you purchased the software in full version and not an upgrade, then you should contact Support Adobe directly by chat or phone to arrange things.
Here is a link to a page with options to help make contact:
http://www.Adobe.com/support/download-install/supportinfo/
Tags: Adobe
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