Transfers of blackBerry Smartphones

Similar Questions

• Transferring PIM blackBerry Smartphones

  Hello. Just bought a Bold 9000 and I am trying to "switch to the new BlackBerry device" using the Desktop Manager 4.6. Applications in all but not move the contacts or messages. Any advice?

  Hello

  You can find tips to make transfer here:
  http://NA.BlackBerry.com/eng/files/demos/switch/index.html

• BlackBerry smartphones transferring apps to 9700 to 9900

  3rd party applications are tranferr to my 9900. What I am doing wrong?

  Hello!

  Via AppWorld, to re - install your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Depending on your operating system, you will first need to connect to your BB ID on the new BB, and who should move as well of things with. But only compatible apps... you should check the AppWorld catalog to see if your applications are compatible with your new BB.

  If your applications are purchased elsewhere, you should check with the site, you've got coming and/or the developer to see if they are compatible with your new BB as well as if they need to provide you with a new license key.

  See you soon!

• BlackBerry smartphones giving my wife my 9780

  Hello, first post on this forum.

  A hardware upgrade, I now use a Q10.  I give my wife my Bold 9780.  We have just received his SIM card from our supplier.

  I wonder to get his phone to work do we just put new SIM card in the "BOLD" or do we need to reset the phone and erase all my information out there?  I don't know that she doesn't want all my information out there.

  I have all the information from the old phone transferred to my PC and on the new phone.

  Thanks in advance.

  Hello and welcome to the community!

  I think you need to consider this as a standard of sell/buy operation, even if no money is involved. So, these steps should be performed:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Good luck!

• BlackBerry Smartphones Spam/spam blocking

  My emails are synchronized between my PC and my Bold 9900 to the usual, but I can't stop messages that are automatically put in my Junk folder / (so invisible) to be transferred to my smartphone. If I go into management/e-mail inbox accounts and uncheck the box my e-mail account I do not receive emails at all.  What can I do to solve the problem, please?

  John_Clark means that the Inbox on the server. In fact, he wrote exactly that.

  If spam is in the Inbox on the server when BIS checks, it will push your BlackBerry just like any other message if a filter anti-spam on the server redirects the spam directly in a junk folder or spam is deleted from the Inbox before BIS sees it, then it won't be pushed to your device.

  Your email provider probably provides spam filtering. Access you and activate it by logging into your email provider online using a Web browser. That's what you need to do.

  Spam, filtering by your computer email client has no effect on your BlackBerry as well as the interactions between your BlackBerry and BIS and between BIS and your mail servers.

  * There is no data published on spam filtering by BIS. I suspect that he is a. I received for the most part never spam, but sometimes I do it for a little while, and then it would stop.

• BlackBerry Smartphones user 1 time BB

  Hi guys,.

  I am a first time user, so I have a lot of questions on this BB curve. I bought a second hand curve and I have no idea how to set this phone (only bought the model, it has no manual and accessories). Here are my questions and thanks in advance to those who can answer:

  1. my IP address is 0.0.0.0 - I can connect to the WiFi network but I can't browse the web

  2 if I have the program installation/create a bb here id, can I use it on my handheld?

  3. what an erasure of memory wipe exactly and an erasure of memory affect my id card/BBM SIM as well?

  Hi Alex121289

  Welcome aboard BlackBerry family and community

  First I would like to that you visit BlackBerry 101 and manual BlackBerry Curve - manuals and Guides for getting started

  Secondly if you have purchased a device used by one of your friend or any store online then it is always advice to do a security wipe to remove any objects associated with the previous user. You can see this help Article:

  KB28225 : BlackBerry Smartphone must be wiped before transferring the security property

   

  With regard to your questions:

   

  1 carrier little need short data even plan to navigate the Internet, even via wifi. So aske your operator if you need some sort of data plan to your account

  4: you can create a new BlackBerry ID on the site Web de BlackBerry ID that you can use on your device, see this KB:

  KB24062 : How to create a BlackBerry ID

   

  3. If you do a security wipe on your device it will remove all the installed user application, e-mail accounts so that your card memory if you insert memory card while doing a security wipe. Yes, it will remove the BlackBerry ID that is already associated with this device, after a wipe, you can use a new BlackBerry ID or even that you use before, but a security wipe has nothing to do with your SIM card.

  However... With your query 1"not able to navigate on the internet". Like you bought this device in some cases if your device has a COMPUTER policy then IT can prevent browser so my suggestion... Rather than to do a security wipe you reset your device to factory setting, this will remove all political and helps solve your problem.

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  Let us know if you have any additional questions.

• BlackBerry smartphones, that I need help to transfer data from a 9870 "BOLD" for a Blackberry Curve 9300 Blackberry

  Hi, I have used a Bold 9870 for a few months now. I've been saving my camera on my computer periodically. Unfortunately, it has been exposed to water the weekend and unresponsive. I transferred my acct (by Sasktel) to the Blackberry curve of my son he no longer uses. (I'm drying my "BOLD" in a bag of rice and I hope that it will work again in the coming days?!).

  My question is did anyone know how I can get all my information backups "BOLD" (contacts, emails, texts, bbm surveys) and get only their transferred on the curve that I currently use. I feel completely lost without it!

  Thank you for your time.

  Hi shelran,

  Welcome to the BlackBerry support community forums.

  It's very sad to hear of your soaked BB device. I hope it still works!

  Check the article below to learn how to restore the data on the device-

  • KB03953  How to back up and restore data to a new BlackBerry smartphone
  • KB13428  Transfer files from one BlackBerry smartphone to another backup by using the backup and restore tool
  • KB10339  How to use BlackBerry Desktop Manager to restore the data to a BlackBerry smartphone from a backup file

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!

• BlackBerry Smartphones, connecting with a new SIM card

  My old phone screen broke so I transferred the unused data Bold 9900 of my daughter, and besides my old SIM card. I get the screen asking me my Blackberry ID. He doesn't like MY id, I tried to reset the password and still not set.

  Any ideas how to reset the BBRY sign in?

  rross055 wrote:

  I transferred my daughter unused Bold 9900 and besides my old SIM card data. I get the screen asking me my Blackberry ID.

  Hello rross055

  Welcome to the Support Forums

  He does not ask for your ID BlackBerry but the BlackBerry that is already associated with this feature on our BlackBerry we can add or associate a BBID at once, that you're the second user so please follow this KB, afetr a security wipe you can use your own ID BlackBerry on this device.

  KB28225 : BlackBerry Smartphone must be wiped before transferring the security property

   

   

• BlackBerry Smartphones phone old BlackBerry

  I gave my old BlackBerry Torch 9800 phone my daughter but is unable to disconnect from my Blackberry ID Continuo She modify the details of Blackberry ID on the old torch but it also change on my new phone (Torch 9860).

  How disconnect the old phone and my BlackBerry ID to its BlackBerry ID until only my new torch is related to my BlackBerry ID?

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

  Then, the old appliance should be configured with its own staff BlackBerryID

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• BlackBerry smartphones, erasing the data off my 9320

  Hello, I'm selling my 9320 to my friend and would like to delete my personal info like address email and messages etc. I do a device wipe? How can I delete my information safely without deleting apps like facebook, etc?

  BlackBerry Smartphone must be Security wiped before transferring ownership

• Problem with attachments blackBerry Smartphones (PDF format)

  Hi all I need your help.

  I bought a new BB Curve 9360 and transferred the datas of an old BB using Desktop Manager

  I have two strange (for me problems):

  -If I try to open an attachment (especially PDFs) I get an error "application already sent. Send again? »

  -new electronic mail messages is displayed in all of the envelope only and non-envelope @domain.it

  Bye and soon of the Italy, Bruno

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Oweners of change for a Curve 8900 blackBerry Smartphones

  I just got a new 9380 curve and have changed the devices successfully. Now I have what to spend on my old Curve 8900 to a member of the family with their SIM card and I have problems with their registration to the device. Like creating BB email, change the e-mail accounts and make a new profile for internet services of BB.

  When a problem arises I follow the steps listed, but without success

  Any suggestions?

  1 wipe the device.  Read this:

  Article ID: KB28225 BlackBerry Smartphone must be wiped before transferring the security property

  2. make sure that the new card SIM HAS the BlackBerry Plan data on this account.