Similar Questions

• Creating cloud App lists my version of LR in "trial" when I have a paid subscription. How can I fix?

  I just bought a new Mac and transferred all over my old. I came across some problems with getting LR and PS and creative cloud app to load and work on the new. Finally got everything settled, but Creative Cloud Desktop App tilts my version of LR in "trial" when I have a paid-up photography subscription which includes PS (PS app is fine). Any ideas on how to solve this problem?

  Make sure that you install products on a new computer, rather than transfer, copy, or restore them.

  If you open an application that belongs to your creative cloud membership (CS6 or LR6) and you see a message indicating that you are running a trial. See this link: why app launch in trial mode/creating cloud app unexpectedly returns to the mode of trial?

  If you updated to Creative Cloud 2015 and some or all of your CC applications show 'trial start or buy now' in the desktop app creative cloud, or if you launch any product of CC 2015 and the pop up displays a test message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• I have a paid subscription to CC photography and am stuck in trial

  How can I get out of the mode of trial when I have a paid subscription to CC photography?

  Hi Dirk,

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• software creation says cloud my free trial has expired, but I have a paid subscription

  software says creative cloud my free trial has expired, but I have a paid subscription !

  What should I do?

  Hi Matthew,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• software creation cloud says I do not have a license, but I have a paid subscription

  my creative software says cloud my free trial has expired, but I have a paid subscription.

  When I start Photoshop for example, he asked me if I want to test the app or if I want to turn on, but when I click on activate, he said: "no subscription detected."

  Help?
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I have a paid subscription of CC, but it keeps returning all the apps in the "trial" versions

  I have a paid subscription of CC, but on one two computers, it keeps returning all the apps to 'trial' often to 0 days versions. How do the versions "paid / activated ' stick?

  Hi C marwa,

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  Really annoying when a client cannot use product cost him - please provide customer service as soon as possible.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  Connect to www.adobe.com before your Adobe ID

  Download the cloud desktop application and install it.

  Download and install your Cloud applications from within the cloud desktop application.

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• Do I have to have a paid subscription to download a PDF file to the cloud?

  What I have to have a paid subscription to send the PDF and files from my laptop I have cloud and have access to my ipad?

  Hi carole grammy.

  An Acrobat.com account is free! You can register here: https://cloud.acrobat.com. (Other services online Acrobat.com to create and export of files PDF - but they are completely optional).

  Just make sure that you also get the free software Adobe Reader app on your iPad.

  Best,

  Sara

• Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  If your cloud subscription does not appear on your account page, https://accounts.adobe.com/ , and then click Plans & products at the top, you need to contact Adobe for support hours

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Creative Cloud 2014 Says trial is when we have a paid subscription

  We have a paid for subscription CC teams here, but I can't get CC 2014 apps to work on my Mac. He said that the trial is in place, and when I try to click on "software license" it asks for a key. I tried all the fixes I could find, logging and the back, by checking the hosts, verification of certificates. Everything is fully updated, and old CC applications work without problem. What is the problem?

  Resolved, the person in the chat session has determined that the problem was that I was connecting CC with credentials of the team leader. It makes sense that it would not allow me to update because it doesn't have a license assigned to his email. After that I logged in CC under my email, everything worked perfectly. Ugh, something so stupid. I've been dealing with this since CC 2014 is released.

• I downloaded the trial software, but I will start in charge at any time for him?

  I downloaded which, according to me, is the trial of photoshop software but I would like to know if there is any hidden fees?

  You don't have to pay to use a trial application nor will you be charged for it. It is free of cost and essentially for you try the app before you buy it.

  Although you cannot use an application for more than 30 days trial.

  Hope that helps!

  ~ David