VistaHP v Brother Printer Offline

MFP was working perfectly before the new year - post 4th Jan, to keep partial printing and scanning, only of advising offline or unable to communicate, try to turn on!  Of course the printer and the scanner on and connected according to the brother diagnostic tool.  Manuf. reset, download new drivers for devices, Wi - Fi connection reset and restore try Windows earlier - no joy!  Suggestions welcomed.

Hello

Welcome to the Microsoft Answers community.

The same thing happens with the test page?

Here are the steps to print the test page.

You can print a test page to check if a printer to print graphics and text correctly. A test page also displays information, such as the printer name and model driver software version, that can help you troubleshoot printer problems.

1. open Printers by clicking the Start button, clicking Control Panel, hardware and sound and then click Printers.

2 right-click the printer that you want to test, and then click Properties.

3. on the general tab in the printer properties dialog box, click on print a Test Page.

Print a test page
http://Windows.Microsoft.com/en-us/Windows-Vista/print-a-test-page

Also, try to run the automated tool fixit included in the link below and check if this helps solve your problem.

Solve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

Let us know if this helps

Concerning
Anthony.

Tags: Windows

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