Try to restore Windows XP to a previous state.

Hi, I recently encountered a problem, tried troubleshooting via the forums, but nothing helped.

I contacted Microsoft for technical support on the issue.  After having duly fulfills one of the suggestions of the assistance team (C:\reset.cmd), let him to run, to return to the computer restart painfully slow.  He told me to press any key when the scan was completed, but for some reason, he had started himself.

After the connection later, I discovered the system is kind of safe mode.  This means that I can't listen to the music, open image files, run programs.

So I was wondering if there is no way to restore it to its previous state to get out of this restrictive mode.  Sorry if the message is vague.  I'll be ready to provide any additional information that will help you solve the problem.

Hi Crezinho,

Thanks for visiting the site of the community of Microsoft Windows XP.  Since you mentioned that you are able to start safe mode, the problem could be driver or software related.  Run a system restore in Safe Mode.  This article gives instructions on the System Restore process.

Please let us know if this helped

Dena
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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