U2913WM screen turn off randomly

So I got this monitor ultra wide nine of the store with 3 year warranty. I had these questions of the day 1. I came home to repair, but given that the problems occur at random I'm afraid that the retailer they come back to me it works normally after the test for 30 minutes.

The questions are:

1. the screen turns off (screen with backlight black still on) or it will freeze randomly. To resolve this issue, restart the controller using the power button, which in turn will not immediately respond, but will keep wait me for 6 to 10 seconds until the monitor turns off eventually. Monitor back to work normally after the restart until the next random freezing. Sometimes this happens when changing the resolution (for example launch a video game). This can happen as often as 5 - 10 times a day.

2 monitor sometimes not into mode 'sleep' when the computer is off, put to sleep, or not used for a long time. Instead, the screen will turn white with the backlight, as in the previous edition, and the solution is the same - screen reboot. If this isn't the case, it will remain frozen, even if the computer is turned on or awakened.

These produce both DP and DVI ports. My video card is Gigabyte GTX 670 2 GB. I don't have any of these problems with my previous screen using the same PC.

I would appreciate a response to a Dell employee. Can it be fixed with a firmware update? The update can be done at home? I'm more or less a power user. If this isn't the case, I can get the monitor serviced by an authorized dealer (in Sofia, Bulgaria) with a cover letter or notification by email from Dell. Because as I said there is a good chance I will be denied a replacement of a work apparently monitor. Warranty service is not a strong point here, unfortunately.

Can it be fixed with a firmware update?
* Unknown. Try to test with DisplayPort 1.2 disabled on the OSD (On Screen Display)
* Computer Gigabyte GTX 670 DP--> Dell DP to the CDM cable--> U2913WM CDM in
* Support on the selection of input Source key
* Put out Mini DisplayPort
* Press and hold the green check mark for 8 seconds
Disable the DisplayPort 1.2
Out of the OSD

The update can be done at home?
* No. Pour get a monitor with the latest firmware, you must launch Dell monitor Exchange.

If this isn't the case, I can get the monitor serviced by an authorized dealer (in Sofia, Bulgaria) with a cover letter or notification by email from Dell.
* No. we do not repair the monitors on the ground, simply replace us them.

Tags: Dell Peripherals

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