Unable to connect after upgrade to 8.1 Windows

I also have problems to connect to my computer. I've upgraded to 8.1 windows yesterday and cannot open a session today. I have reset my password and that does not work either.

Its strange that this site recognize my new password but my computer doesn't work?

They gave me a website to go on live chat - guess what it does not work or the other. I need a phone number to call to speak to someone.

You can go to www.microsoft.com/support and choose your problem talking to this Department.

The reason why the site recognize the new password, but your computer is probably due to your computer, not seen yet synchronized with the online system.  Your computer cannot be connected to the Internet or WiFi, meaning that he had a way to 'know' the new password.

If you have another administrator level account on your computer, you can go to reset the password.

If there is no administrator account on the system, you can start safe mode to access the built-in Administrator account.  Since this fail-safe account, you can force - reset your account password.

  1. BLAH, the logon screen, click the Power Options icon, then hold down the SHIFT key while you click the Restart option. Keep now shift until the screen shows it restarts.
  2. On the first screen that appears, select troubleshooting, and then select Advanced Options. Finally, choose the boot settings and click Restart.
  3. On the next screen, press the number 4 to choose Safe Mode.

Now that you are in safe mode, you can use the backup Administrator account built for perform you a necessary recovery. Built in Administrator account should not be used for any other purpose, or it is not available in such situations when you need it.

  1. On the login screen, click on the arrow icon, and then select the administrator account.
  2. After the Safe Mode boot, press on + W and open the control panel / user accounts.
  3. Select manage another account, and then select the account you want to switch to an administrator account. You can also use the option change password here to reset the password of the other account.

When finished, restart the computer normally.

Tags: Windows

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