Unable to connect to the internet. 651 error whenever I put in the UN and PW?

Hello

I recently bought a new gaming pc (second hand) and got an electrician to come in and extend the cable to come in my room (thats why it is wired). When I go to connect to it, it always comes up with "error with error 651 modem. I did try almost all solutions on the forums and its still to come with the same thing. I use windows 7 64-bit ultimate, and it was the only mistake never to come. I don't know much about this stuff, so not able to identify a large amount of details. If you need further information, you may be able to help me find him. It comes up with in the networks 'found' it just "Broadband connection", I click on that and put in all my details, then it comes up with the error?

I've known idea if the error is on the modem, cable, or PC :/

Thank you.

Hi Emmy,.

Usually this problem is due to cable connection related issues. I would like to know some information about this problem so that we can help you further.

1. that all the troubleshooting steps have tried to solve the problem?

2. are - what you're talking to the ISP (Internet Service Provider) password and username?

I would suggest trying the following methods and check if it works for you.

Method 1:

Try the procedure described in the following Microsoft Help article and check if that helps.

See Microsoft Help next to solve the problems of wired and wireless.

http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Method 2:

Try power cycling your Modem and router and check it out.

Follow the steps to run power cycling the Modem and the router:

a. save all your work, close all open applications, and then turn off your computer. Wait a minute.
b. first, turn off your router and wait a few minutes.
c. turn off your modem.
d. unplug the Ethernet that are connected to the router, modem and computer cables.
e. reconnect them and ensure that there is no connection drop between them.
f. now, turn on your computer.
g. turn on the modem and wait until it is initialized and then turn on the router.

Method 3:

Try to reset the TCP/IP settings and check if the problem persists.

See the following Microsoft Support article to reset the TCP/IP settings.

http://support.Microsoft.com/kb/299357/en-us

Please reply with the status of the issue so that we can better help you.

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    1. did you of recent changes on the computer?

    2 when was the last time it was working fine?

    3. What is the full error message that you receive?

    4. you receive the error message when you install any program on the computer?

    It is possible that some third-party programs installed on the computer is causing the problem.

    I suggest that you put the computer in a clean boot state and check if it helps.

    To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    See the link below to learn more about how to clean boot.

    How to configure Windows XP to start in a "clean boot" State

    http://support.Microsoft.com/kb/310353

    Reset the computer to start as usual

    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

    (a) click Start, type msconfig in the search box and press ENTER.

    (b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

    (c) under the general tab, click the Normal startup option, and then click OK.

    (d) when you are prompted to restart the computer, click on restart.

    See the Microsoft article below and check if it helps.

    How to troubleshoot issues that may occur when you install, uninstall, or upgrade one program on a Windows computer

    http://support.Microsoft.com/kb/2438651

  • Unable to connect to the internet, in vista h.p.. /.

    Unable to connect to the net in vista h.p./tried reset cable motem [unplug and reconnect] / I tried to disable and re activate device Man. / Properties show peripheral works properly or not a cable/same question do you have a complete op sys. reinstall and tried previous tries again to EVERYTHING/IDEAS? The computer is an acer m1100 amd 64 x 2 4400 2.3 with a Maxwell Yukon pci - e Ethernet controller [using a wired connection]

    Hello

    That you get error messages when you tried to connect to the Internet?

    You may encounter network or problems of Internet in Windows for several reasons. Some common problems that can cause these problems are:

    • A wireless network adapter switch that is not enabled

    • WEP, WPA, or WPA2 key or password security issues

    • Cables that are not connected correctly

    • Corrupt or incompatible drivers

    • Missing updates

    • Network connection settings

    • Hardware or software problems

    You can run the troubleshooter and update network cards.

    Wireless and wired network problems
     
    Also see these articles for more information and to perform the steps.
     
    Network connection problems

    http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-network-connection-problems

    The problems of Internet connection

    http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-Internet-connection-problems

    Hope this information helps. Response with status so that we can help you.

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