Unable to connect to the network and wireless interface does not appear in ipconfig/all on Vista32
My niece has a laptop of HP under vista32 who cannot access the network wirelessly or wired. She is in College and needs the laptop on the network as soon as possible for his class work. I tried to reload the driver wireless driver (Atheros AR5007 b/g) and reset the tcp/ip stack using the command netsh addressed in the microsoft article, but nothing works.
I brought the laptop to work where we have an unsecured wireless lan (called comments) for visitors and the laptop can go out and find all points of access wireless including comments. When I select the comments and try to connect it times out and tells me to watch driver and tcp/ip connections.
Another clue may be that the wireless card does not appear when I type ' ipconfig/all', or the adapter wireless and wired adapters are not displayed:
C:\Users\Admin>ipconfig/all
Windows IP configuration
Name of the host...: Hannah-PC
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.
Bluetooth network connection Ethernet card:
State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Device Bluetooth (personal area network)
Physical address.... : 00-21-86-39-EE-22
DHCP active...: Yes
Autoconfiguration enabled...: Yes
C:\Users\Admin >
I'd appreciate any help I can get.
Thank you!
In the case where somone has this same question, I wanted to post my final resolution of the problem. I backed up its data and restored the laptop to factory default using HP restore and now everything works fine. Better I would say loading Zone Alarm on Vista was a bad thing for my niece to do. Would have been nice to find a magical solution to avoid restoring but never found one. Even after the alarm zone using their instructions by removing completely, there was apparently a problem with the registry who wouldn't let networks are working properly. One thing I noticed after that the restoration was the HP Wireless Assistant poped up and told me about available networks, etc. Assistant wireless didn't pop-up at all whne the cell was dismantled so maybe assistant was broken? Well, I'm out...
Tags: Windows
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