uninstall the pop up adds

to uninstall the program, I have insufficient access

You can connect to another administrator user account and use it to perform your uninstall (or otherwise, to upgrade your own account, so you don't need to do it again).

If there is no administrator account on the system, you can start safe mode to access the built-in Administrator account.  Since this fail-safe account, you can force - reset your account password.

  1. Press + I to display the menu of charm.
  2. Click the Power Options icon, and then hold down the SHIFT key while you click the Restart option. Keep now shift until the screen shows it restarts.
  3. On the first screen that appears, select troubleshooting, and then select Advanced Options. Finally, choose the boot settings and click Restart.
  4. On the next screen, press the number 4 to choose Safe Mode.

Now that you are in safe mode, you can use the backup Administrator account built for perform you a necessary recovery. Built in Administrator account should not be used for any other purpose, or it is not available in such situations when you need it.

  1. On the login screen, click on the arrow icon, and then select the administrator account.
  2. After the Safe Mode boot, press on + W and open the control panel / user accounts.
  3. Select manage another account, and then select the account you want to switch to an administrator account. You can also use the option change password here to reset the password of the other account.

When finished, restart the computer normally.

Tags: Windows

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