Similar Questions

• An unknown authentication error occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

  I'm an auth_error when you try to download it again my website at BusinessCatalyst.  It happened last week and then knitting mysteriously one day later.

  I think that an internal error has been corrected to the muse of connection or the site is down.  is he once again down.  If you are it closing for maintenance, you need to have people know.

  He

  

  Thanks in advance for your help

  Lynn,

  I understand what you are doing when you receive the error message.

  When you first turn on the Muse enter you an AdobeID. This same AdobeID account is used when connecting with Business Catalyst during the publication of Muse. If there is a problem/incompatibility/timing problem with your AdobeID and catalyst for business account, you can receive this authentication error. Deactivation and reactivation has solved this problem for other users: forums.adobe.com/thread/985495?tstart=0

  Please follow the steps I did to disable and re-enable the Muse.

  1. See Help.
  2. Select "disable muse."
     
  3. Select "disable and stop smoking."
  4. Again the Muse and re-enter your username and password.

  Once you have deactivated and reactivated Muse, republish your website again.

  Best regards

  Corey

• Error message "an authentication error occurred using your Adobe (SHARED_UNKNOWN_ERROR) ID" when I press on the site to PUBLISH in Muse.

  I get an error message 'authentication error occurred using your Adobe ID (SHARED_UNKNOWN_ERROR)' when I press on the site to PUBLISH in Muse.

  Hello

  In the Menu Help-> Sign out and close Muse.

  Restart the Muse and Help menu-> connect you again.

  And see if that solves the problem.

• When I try to publish, I get an error that says: "an unknown authentication error occurred with your AdobeID. (SHARED_UNKNOWN_ERROR)

  When I try to publish, I get an error that says: "an unknown authentication error occurred with your AdobeID. (SHARED_UNKNOWN_ERROR)

  You can try the solution in this discussion?

  An unknown authentication error occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

• Hi, authentication failure occurred using your ADOBE ID, using Muse?

  Hi, I get a message saying unknown authentication error occurred using your ADOBE ID when you try to update my site of catalyst for business through muse. any thoughts?

  Hello

  Please log out of Muse and sign again. Make sure you also apply creative cloud is updated (to check that disconnect from the creative cloud and login again if its not up to date you will be asked to install the update)

  To sign out of muse click help > Sign Out

  
  

  If the problem is still not fixed then please rename the folder "OOBE" to "OOBE.old" starting from the following locations

  MAC: (This file can be found at Finder > go > go to folder > enter ~/library/application support/Adobe > press return)

  Widows: (This file can be found at C:\Users\\AppData\Local\Adobe )

  
  

  Please let me know in case the problem persists

  
  

  Concerning

  Vivek

• An authentication error occurred using your identification code Adobe deconnectez_ you and restart Muse and connect you... nothing changes.

  An authentication error occurred using your identification code Adobe deconnectez_ you and restart Muse and connect you... nothing has changed.  Under preferences to Muse I see the username and password correct, but under "switch account", I see my old username. Attempt to rewrite with the new username and pswrd is not allowed.

  Can anyonehelp me?

  On click to change the account it should allow you to delete the existing account and add new.

  Thank you

  Sanjit

• Get an unknown authentication error occurred using Adobe ID (shared_unknown_error:80. What's wrong?

  Get an unknown authentication error occurred using Adobe ID (shared_unknown_error:80. What's wrong?

  Hello

  This occurs when ID ID Adobe and BC is out of sync.

  Please Muse and sign again and you should be all set.

  1. click on help > log out

  2. once disconnected the Muse to quit smoking.

  3 recovery Muse and connect with Adobe ID and password (if prompted) and you should be all set.

  Concerning

  Vivek

• Error: Unknown authentication error occurred with your AdobeID (AUTH_UNKOWN_ERROR)

  Hi, I have just walking but I get the following error message when you try to publish in British Colombia.

  An unknown authentication error occurred with your AdobeID (AUTH_UNKOWN_ERROR)

  Any suggestions?

  Thank you, Rosa

  Post edited by: Corey@Adobe (edited the subject to include the error message)

  Please try disabling Muse (help-> Deactivate) and then raise.

• In Adobe Muse, when you try to publish a temporary site, I get the following error: unknown authentication error occurred with your AdobeID. (shared_unknown_error)

  

  My account is set up, but cannot publish a temporary site!

  Any help will be be very grateful.

  Hello

  Could you please try these steps

  in muse, go to the Help Menu-> Sign Out

  Restart the Muse,

  Connection to Muse again.

  Try to publish the site again.

  Let us know if it works

• Does anyone know what to do when you get the message "an unknown authentication error occurred with the help of a yourAdobeID. (SHARED_UNKNOWN_ERROR:80) » ?

  No one knows what to do when you get the message "an unknown authentication error occurred with your AdobeID. (SHARED_UNKNOWN_ERROR:80) » ?

  I have been successfully using the system for 10 months and all of a sudden I get this message.

  Hi Robert,.

  Please try the following steps: -.

  (1) sign of muse helps--> disconnection.

  (2) close all Adobe applications.

  (3) sign of creative cloud application by developing the right gear as a symbol.

  Then choose Preferences--> account--> disconnection.

  (4) sign at the rear to cloud creative app.

  (5) raise Muse and try again the publishing site.

  Kind regards

  Neha

• I'm having a problem of publishing in muse. I get this message: an unknown authentication error occurred to you using adobe ID (shared_uknown_error). can anyone help? Thank you

  I'm having a problem of publishing in muse. I get this message: an unknown authentication error occurred to you using adobe ID (shared_uknown_error). can anyone help? Thank you

  Hello

  As we found during the chat session, your creative application Cloud wasn't so far because of what server Muse and British Colombia were not getting synchronized.

  Concerning

  Vivek

• I am unable to log in and publish a site to BC. I've never had this problem before 2015 of Muse. I get the error "Access using your Adobe ID has expired."

  Is attached a screenshot of the error. I also use MUSE to teach a web design class, and we have the same question in class. Not a very good example to show the students when it does not work as it is supposed to.

  

  Hello

  Please follow these steps and let me know whether or not it solves your problem:

  1. exit the Muse.

  2. go into the Creative Cloud Desktop app and Sign Out through preferences (in the menu on the gear icon).

  3. exit the creative cloud.

  4 restart the creative cloud.

  5. connect you.

  6 restart the Muse.

  7. open your file and publish them.

  Thank you

  Cristian

• Cannot publish unknown authentication error

  I get this error message when I try to publish my site.

  
  

  An unknown authentication error occurred using your Adobe ID (AUTH_UNKNOWN_ERROR)

  I've seen posts where they say to turn off Muse by clicking Help, and then search and type disable.  This must have been a previous version of Muse because I have no search option in using my menu drop-down.  How can I solve this problem?

  Hello

  Please choose--> Sign Out help to turn off Muse. Sign at the back and repeat the publication.

  Kind regards

  Neha

• "Validation error" Message: unknown authentication error is is produced using your Adobe (SHARED_UNKNOWN_ERROR:21) ID I have published my site business Calalyst before. You know a way to fix this?

  When I try to publish the site I made in the "Muse" for Business Catalyst I get the following error "Validation" Message:

  An unknown authentication error occurred with your Adobe ID

  (SHARED_UNKNOWN_ERROR:21)

  I have published my site business Calalyst before. You know a way to fix this?

  It is an authentication error, I think that you have already tried but if not then please try the following steps:

  -Disconnection of Muse > end process/Force Quit Muse

  -Disconnection of the CC > end process/Force Quit Muse

  -Open CC > sign in

  -Muse open

  -Create a new site > publish BC

  Thank you

  Sanjit

• I a m trying to install Photoshop elements 13. As it is almost finished, a box comes top-installation has failed errors occurred on your installation.

  I a m trying to install Photoshop elements 13. As it is almost finished, a box comes top-installation has failed errors occurred on your installation.

  Please see:

  l https://helpx.adobe.com/Photoshop-Elements/KB/Troubleshoot-install-using-logs-Elements.htm

  Troubleshoot installation | Adobe Photoshop Elements & Adobe Premiere Elements for Windows

  Troubleshoot installation | Photoshop Elements, Elements first. Mac OS

  I hope this helps.

  Concerning

  Megha Rawat