Update blackBerry Smartphones DM help please

Similar Questions

• Hi blackBerry smartphones need help please

  Hello

  I m m not looking for first user of the blackberry curve set.i bought it n its identification used email mobile.its has the value n I don't know how to change its e-mail with my own email id id? first user defined as bleckberry id n now, I would like to change it to blackberry id my own email please.

  Hello and welcome to the community!

  Your problem may be greater than you think currently... the used devices are difficult to operate properly. Start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Good luck!

• BlackBerry Smartphones Urgent help please, I think that I broke completely.

  So I plugged my computer and has been in the BlackBerry Desktop Manager thing and I was updating the software of the phone, but in 9 of the 11. Then I looked at the list of things that are done on the phone and he said he would delete BlackBerry messenger. So I unplugged the phone and now it won't turn.

  I get out the battery and put that it back in and all that happens is the screen and the keys light up in white and that's it, nothing else.

  Any help would be great. Thank you

  UPDATE: I plug the computer and started the update, removal of BBM is not on the list of things to delete this time even if it wasn't at the beginning of the last update.

  So, if he doesdelete BBM can someone help me please as to how that I get it back?

  In other words, if it works once again this update finished.

  Thank you

  Yes, you should have allowed him to complete, and then you can go back and add BBMessenger to the device.

  So, now, follow the instructions below.

  See the link below to download it and follow these simple instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  Once this is complete and your BlackBerry is back up and running, you may need to do a restore of the personal data that you have a previous backup.

• Crazy BlackBerry Smartphones will help please! How to stop the keys making a noise when I try to compose the homepage?

  I'm new to Blackberry.

  I just can't stand the keys that make noise! Everytime I try to dial a number the keyboard makes a noise!

  I want to have a silent keyboard.

  But nowhere on my phone using, or on-site support and services can I find an answer to my question. -How can I make my silent keyboard?

  I would really appreciate help I can't face trying to make another call until I have a silent keyboard!

  Prosperity to all.

  samsmiles

  OS = operating system.

  Please follow the instructions here exaclty.

  On your BlackBerry, go to Options (sometimes called tools or settings). From there, plesae, select 'About' from the menu.

  'About' will be the first item in the list.

  But no matter, since the 8900 OS 4.6.1.xxx a, you are well - as noted above, set your profile silent or vibrate and your DTMF tones when the composition will be silent.

  Also, make sure that your device you have the correct setting: Options > screen/keyboard > tone = OFF.

• Updated blackBerry Smartphones hotmail help!

  I am looking for help on a message I received on my Blackberry Curve 8330. It's not to answer required action: message from update to update the password for my hotmail account. When I try to do it won't accept, yet when I try to set up a new account, it is said that there are already. I'm so frustrated, can someone help me with this? My carrier is Sprint. Thank you!

  Thanks Drizzt09! FINALLY, I think it's fixed! I did as you said and done what both of you suggested, remove my battery and then from the Blackberry to the top it works. Woohoo! He gave me fits for weeks!

  It's the best forum! Thank you both for your help!

• BlackBerry Smartphones battery help please

  Hi juice I had my Pearl today how can I kno when it is fully charged? It's a 8100

  I believe that, depending on the theme, the battery in the corner icon may be different. Usually, when it is in the battery will charge a lightning bolt going through it is used. He did the battery symbol should look like a full battery. If you go to Option, you can check the percentage by | Status and see if it lists as 100%.

• EN blackBerry smartphones? Help, please

  When I have a text field to type on my curve I see an EN box at the top of the screen in the right corner. He was not used to be there, I must have pressed something in a language or a dictionary definition. Does anyone know how to get rid of it? Thanks in advance, Jon

  Hi Jon,

  Take a read of this post:

  Withdrawal IN symbol

  Let us know how you go

• BlackBerry Z10 Z10 will not accomplish configuration after the update of device software, help please.

  Help please, cannot complete phone ater installation performing a software update by using the link to Blackberry.

  Sequence of events;

  Recognized by link to Blackberry phone.

  Reload the selected device - available 10.0.10.90 updated version software.

  Get - software update seems to load correctly then unplugged Z10.

  Phone restarts, welcome to Blackberry, English (UK) checked, swupe left.

  No available SIM card, slide to WI - Fi.

  Password entered for home network and confirmation screen displays connected.

  Agree screen - countries changed to United Kingdom (English),

  the bottom slot, I agree to the Blackberry ALS...
  "I agree" and "I do not accept" buttons cannot be selected and
  After a short delay could not connect appears.

  By pressing "Settings" goes back to the page of the networks Wi - Fi with
  confirmation that the connection is good and round, there it is again.

  Completing the update software several times as indicated above and also of

  www.BlackBerry.com/updates by forum next display to

  http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-

  to-Reload-your-Blackberry10-OS/td-p/2187545

  and get the same result every time I would appreciate help to solve this problem.

  Result, I thank you, using a WiFi hotspot from another phone installation completed perfectly. Now curiously etc.on Z10 browser works perfectly uning home WiFi. Again, thank you for your advice. Best regards, Bob

• BlackBerry smartphones could you please help me

  Help me please

  All of a sudden my bb is stopped

  and now, this thing is keep illustrated

  What shoul I do?

  http://im15.gulfup.com/n47i1.PNG

  awaiting your response

  Thank you

  You need to reinstall your OS device to restore access to your device.

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB10068&sliceId=2&cm...

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphone error startup Please Help

  I've just updated softwards back to my "BOLD", but it seems incomplete. After restart, it showed

  BlackBerry platform 4.0.0.245

  Options

  Error at startup

  Net_rim_bb_options_app: Module

  net_rim_locationapi' not found.

  I can't use "BOLD"

  Help, please

  Thanks in advance

  bkkdior

  Click on the link below:

  http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

• Frozen to the software update blackBerry smartphones

  I have a Blackberry Curve 9360 and it is frozen all by doing an update of the software (progress overall backup 13%).  It has been like that for the last two hours.  I tried to take out the battery, but it just goes back to the same screen when it restarts.

  Can anyone help please?

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Eception index exception 49 blackBerry smartphones? Help!

  After a batt pull my blackberry bold 9700 starts & said "eception exception: index49 > = 49" I click on ok, then it won't let me access anything whatsoever. Help! I can enter the applications screen, but can't open it.  I don't know what to do, please helpppppppp!

  Thanks in advance for the help mate BBers,

  a very frustrated owner BBBold 9700 (and husband)

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Update blackBerry Smartphones the my OS

  This morning I tried to update blackberry OS settings. I went into settings > device > software updates and choose the option to update the latest OS OS for my BB Curve 9360. However, it is now stuck on 11% BACKING UP a said was like this throughout the morning from 08:00. and the notice said that the fone will be inactive for only 2 hours. someone please help urgently as I am waiting for urgent appeals that I can't afford to Miss

  Hi Lemii_Loco

  Welcome to the BlackBerry Support Community Forums

  Personally, NEVER above the Air software update .the are a few suggestions for restore you your device from this situation:

  Credit JSanders

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Updated blackBerry Smartphones more recent BBM surveys

  I received a notification of the world BB app there is a BBM updated and installed the latest version. But I was not able to install the last world of BB. Now, I'm not able to use BBM as he continues to ask me to key in my BB pin and when I do, the message is "the server is not available. Don't know how to solve this problem and cannot use BBM now. It is very annoying. Help, please!

  Hi MaeKan

  On BlackBerry 7 devices, BlackBerry ID is deeply integrated into our device, this is the main key for many applications on your devices. On your device Homescreen go to Options > device > BlackBerry ID > press the Menu key > click on Check for Updates if updates are available, if it will download on your device.

  • KB23716 : What is a BlackBerry ID

  Like you have several problem with your device, please try these steps in a sequence:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 remove and return your Service book

  • KB05000 : Remove the maintenance book for the e-mail account to BlackBerry Internet Service from the BlackBerry smartphone
  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Once you did try BBM to see if it allows access. Or perhaps reinstall the BlackBerry Messenger application using the same method as mention earlier.

• UPDATE blackBerry smartphones

  Hello

  I have 1 notification update of my black berry 9790 so I confirm to update and when the update starts my stop from phone to 18% for a long time, then listening off and it starts the installation now, he was arrested at 11% and I am not able to do anything with my phone. Can you please help to solve this issue.

  Can't wait to hear from you soon

  Thank you and best regards

  ELIJAH

  Hi eliet

  Welcome to the Forums of the BlackBerry Support

  There are two methods for recovering for you to try:

  (Credit JSanders)

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.